SilverRock: Your Trusted Partner for Comprehensive Vehicle Protection

SilverRock at a Glance

Headquartered in Phoenix, Arizona, SilverRock was founded in 2014 with the core objective of providing the finest warranty products and an exceptional customer experience. Backed by DriveTime, a $4.5 billion finance company that owns 144 dealerships, SilverRock also offers a wide range of ancillary products and administration services. These include vehicle service contracts, GAP coverage, vehicle theft protection, dealership fleet management, and vendor management.

Key Features & Benefits

SilverRock takes pride in their customer-oriented approach when it comes to their services. This manifests in an array of perks and special features that redefine vehicle coverage; these features include a special vendor allocation engine, a theft protection app, and the availability of repairs outside of SR’s working hours.

Convenient affiliated vendor allocation engine

SilveRock simplifies the process of finding associated dealerships and affiliated networks with its special allocation engine available on their website. This tool displays a map of the United States, which allows customers to select their state, desired mile radius, and repair requirements effortlessly.

Theft protection

Through the Lojack GO app, SR provides invaluable theft protection for those concerned about car theft. The app’s subscription, offered in partnership with SilverRock, enables real-time vehicle tracking, recovery of stolen vehicles, creation of geofences to monitor specific areas, and trip history viewing. In cases of theft, customers can report it to the police, and after 24 hours, customers can file a report with LoJack Go so that it can start a collaborative search with the police. If your car wasn’t found within 30 days, SilverRock will cover up to $5000 for losses.

Extended repair availability

SilverRock goes the extra mile by facilitating repairs outside of its normal business hours. If your vehicle happens to breakdown and is in need of repair outside of SilverRock's normal business hours, you can refer to your contract for covered components and undertake all covered repairs with peace of mind. All you have to do is retain the receipts and any replaced parts, then contact SilverRock the next business day for instructions regarding claim submission.

Transferable coverage

When selling your car, you don’t have to worry about canceling your SilverRock warranty, as you can transfer ownership of your vehicle along with the contract to the purchasing party as long as you provide an accurate reading of the odometer at the time of transfer. This increases the resale value of your vehicle because customers in the market for used cars gravitate toward vehicles with extended warranties.

Nationwide coverage

SilverRock’s commitment to providing coverage for vehicle repairs extends across the United States. This aims to offer flexibility and convenience to customers, especially if they’re frequent travelers, regardless of their location. This coverage extends to vendors affiliated with SR as well as those not affiliated. Keep in mind that if you visit a non-affiliated vendor, you have to pay a $200 deductible per visit.

Drawbacks

While SilverRock offers a range of appealing features and benefits, it's essential to consider certain drawbacks before making a purchase to ensure that no surprises spring up on you in unfavorable situations.

Lack of plan options

One notable drawback is the relatively limited plan options compared to competitors. As you dive into SilveRock’s website, you can immediately notice the lack of plans available. This limitation could make it difficult for customers to find a plan that suits their capabilities, preferences, and needs. The lack of options could mean that customers might opt for competitors that have a wider range of offers.

Limited coverage 

Another aspect to consider is the range of coverage provided. The vehicle service contracts offered by SR are only available for two durations: 3 years/36,000 miles or 5 years/ 50,000 miles. While these options might suit some customers’ needs, they fall short for people looking for longer coverage periods or higher mileage. It's also worth noting that their plans might not encompass most potential vehicle breakdowns and issues that might arise.

Inflexible deductibles

The structure of deductibles in SR’s plans could deter many customers from purchasing a warranty. SilverRock restricts its customers to $100 deductibles per visit to any in-network facility. And if your vehicle happens to breakdown away from any of their facilities and you’re forced to use an out-of-network facility, you're required to pay $200 as a deductible.

Non-transparent 

One area where SilverRock severely falls short is transparency regarding its services and contracts. The absence of an easily accessible sample contract can make it difficult to understand the terms, limitations, and costs. This could lead customers to make uninformed decisions.

May be limited to affiliated dealerships

SilverRock doesn't explicitly state their exclusivity to dealerships on their website; however, when looking at the websites of Carvana or DriveTime, who are warranty partners of SR, you’ll find that they actually offer it. Additionally, if you read the reviews on the BBB (Better Business Bureau), you'll find that they all come from people who have bought it after buying a car from Carvana or DriveTime. 

Does not cover roadside assistance

It's essential to be aware of the fact that SilverRock doesn't mention roadside assistance coverage on their website or in their informational material. The deliberate absence of such information strongly indicates that they don't offer coverage for roadside assistance. This implies that if you encounter situations where you find yourself with a flat tire, a dead battery, an empty fuel tank, or other common issues, SilverRock might not provide the assistance you need.

Plan Breakdown

SilverRock offers the only plan they have, DriveCare, a coverage plan similar to a manufacturer’s warranty, in two variations. They also have a 30-day limited warranty that will instantly cover you after you purchase a car from an affiliated dealership. This plan covers the most critical mechanical issues for the first 30 days, or 1,500 miles, of owning your car. It includes additional services like rental car reimbursement, towing services, and a $0 deductible if you visit a licensed repair shop. It's important to keep in mind that you still need to pay a $200 deductible if you visit an out-of-network facility.

DriveCare Protection Plan: This plan can cover you for 3 years and 36,000 miles or 5 years and 50,000 miles and is equivalent to a typical powertrain plan.

3 year/36,000 mile plan: This is a variation of the DriveCare plan that covers climate control (air conditioner), engine cooling, and steering.

5 year/50,000 mile plan: This is the longer variation of the DriveCare plan that adds more features to the three-year plan, which includes the engine, drive axles, and transmission.

Bear in mind that Silver Rock might not cover oil changes, tune-ups, brake replacements, or any other maintenance services. Other exclusions include cosmetic damages, aftermarket items, and vehicle neglect.

Is SilverRock the Right Choice for You?

Not all car warranties are suitable for all customers, as many customers might not opt for SR due to the deficiency in levels of coverage. However, some might gravitate toward SR anyway despite such a setback.

Process minimalists

This warranty company might be suitable for people who don't want to do a lot of paperwork and processing when filing for a service between an auto dealership and a warranty provider. Since SilverRock's warranty is distributed through their associated dealerships, CarvanaCare and DriveTime, this could unlock the potential for minimizing processes due to preemptively obtaining all the necessary information in their databases about their customers at the time of buying a car.

People seeking theft protection

SilverRock offers $5000 in case your car gets stolen and isn't found in 30 days. Keep in mind that this is only applicable if you decide to opt for a LoJack Go subscription available in partnership with SilverRock.

Intermittent interstate travelers

SilverRock provides nationwide services, granting customers the flexibility of using out-of-network repair shops. This ensures convenience for those who frequently travel to neighboring states, offering them peace of mind no matter where they are.

Customer Insight

SilverRock has garnered a customer satisfaction score of 1.23/5 with predominantly negative reviews on the BBB. Many customers have expressed dissatisfaction with the extent of coverage provided, feeling that certain expenses weren’t adequately covered and having to end up paying a big chunk of the expenses out of pocket. Additionally, there were many complaints aimed at the extended waiting times of services, with numerous customers expressing that they spend a lot of time just diagnosing the car and then more waiting to get the parts required delivered.

It's worth noting that there are no customer reviews on Trustpilot or many other trusted websites. Therefore, conducting thorough research or contacting them might be a good idea before making a decision.

While the majority of the reviews are negative, it is important to note that customers are more likely to discuss their negative experiences in order to resolve the issue than their positive ones.

How to Get in Touch With SilverRock

You can reach SilverRock customer service by emailing CustomerService@SilverRockINC.com. Or by calling them at their phone number, (877) 584-3848. You can also mail them to the address: SilverRock Inc., P.O. Box 29087, Phoenix, AZ 85038-9087.

Concluding Remarks

With features and innovations such as the vendor allocation engine, theft protection app, and nationwide coverage, SilverRock is emerging as a transformative force in the auto warranty industry. While that might seem exceptional, it is important to consider drawbacks that stem from limitations regarding coverage, availability, and plan options, along with the lack of transparency. These limitations and perks combined may cater the company to specific groups of customers, such as theft protection seekers, intermittent interstate travelers, and process minimalists.

All in all, even if you don't think you belong to any of these groups, this review should help you determine whether or not this is a warranty suitable for you and your needs. We recommend utilizing our comparison tool for a comprehensive evaluation of different providers to ensure you choose the company that best suits you. Additionally, you can explore our list of the best auto warranty companies for more information.

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