SilverRock Review: Benefits, Process, and Plans!

SilverRock is a technology-oriented company that aims to innovate in the warranty industry. It is backed by a $4.5 billion finance company that also owns 144 auto dealerships. With 25 years of experience, they strive to provide the best customer experience possible, with quality warranty products and a customer-friendly claims process. Read more to learn about the services that SilverRock offers its customers.

SilverRock at A Glance

SilverRock is a 25-year-old auto warranty company that provides people with services to improve their customer experience. They are accredited by the Better Business Bureau and rated with a B. The company is technology-oriented and is backed by a $4.5 billion finance company that owns 144 auto dealerships.

SilverRock offers a variable range of auxiliary products and administration services, including vehicle service contracts, GAP coverage, vehicle theft protection and GPS tracking, dealership fleet management, and vendor management. So far, they have issued over 700,000 service contracts, GAP products, and warranties and paid more than $300 million in claims.
 

SilverRock Coverage, Plans, and Prices

SilverRock offers three coverage plans that cover certain parts of the car under different conditions and rules. They offer the following plans for their customers:

Limited Warranty

This coverage plan is available to all customers for the first 30 days or 1500 miles after the purchase. Customers who purchased DriveCare can get coverage for up to 5 years. 

Any major mechanical issues are covered within the abovementioned timeframe. You have a $0 deductible when visiting any in-network repair facility!
 

DriveCare items covered for either 3 Years or 36000 miles

This plan covers items for 3 years or 36,000 miles. The parts covered in this plan include:

Engine Cooling

This includes:

• Water Pump
• Radiator
• Cooling fan motor
   

Steering

This includes:

• Electric steering motor
• Power steering pump
   

AC / Heat

This includes:

• The A/C compressor
• The compressor clutch
• The condenser
• The evaporator
• The heater core
• The orifice Tube
• The expansion valve
• The receiver or dryer
• The accumulator
• The HVAC Control Unit
• The blower motor
• The blower motor resistor
   

DriveCare items covered for either 5 Years or 50,000 Miles

This plan covers items for 5 years or 50,000 miles. The parts covered in this plan include:

Engine

This coverage usually will include:

• Primary Engine Control Module (ECM)
• Oil Pump
• Timing Gear, Chain, and Belt
• Timing belt tensioner
• Fuel pump
• Cylinder head gasket
• Alternator
• Starter
• Factory Installed Turbo Chargers/SuperChargers
   

Transmission

This includes:

• Transmission/Transfer Case and all internally lubricated parts
• Torque Converter
• Vacuum modulator
• Transmission Control Module (TCM)
• Overdrive unit
• Internal shift forks
• Valve body and solenoids
   

Drive Axles

This includes:

• Drive axle housing/differential and all internally lubricated parts
• Driveshafts
• Universal joints
• Constant velocity joints
• Wheel/hub bearings

SilverRock does not advertise any of its prices online. If you want to get a price for your plan, you will need to contact their sales team. You can also read more about their coverage points on their website.
 

Items That Are Not Covered

SilverRock is transparent and clear about the parts that are not covered within their auto warranty plans. The following is a brief about these:

Vehicle Neglect or Misuse

SilverRock does not cover neglect or misuse by the owner. You need to check your signed contract for further details. Here are some of the examples we can provide:

• User failure to well-keep your vehicle after the manufacturer’s suggested maintenance schedule
• User failure to maintain proper fluid levels, including oil, coolant, etc.
   

How to Take Care of Your Vehicle

Routine maintenance is necessary to keep your vehicle running would be your responsibility. Here are a few examples:

• Oil Changes
• Tunes Ups
• Alignments
• Engine Noise
• Brake Replacement
• Filters
• Flushes
• Tires
   

Cosmetic or After-Market Items

Any cosmetic damage, including wear and tear, is not usually covered. In addition, any after-market accessories are also not covered. Here are a few examples:

• Trim
• Upholstery
• Moldings
• Carpeting
• Paint
• Bright Metal
   

Final Words

SilverRock is an auto warranty company accredited by the Better Business Bureau (BBB) and rated with a B. They offer coverage for some parts and do not offer it for other parts. They cover major parts like the engine, transmission, steering, AC and heat, driver's axel, and more.

They offer several customer service options, including phone, email, and in person. They are keen on serving their customers to their best benefit.