AUL Corp vs SilverRock

Founded in 1990, AUL built their reputation as a dealership-based vehicle service contract provider before being acquired by Protective Life Insurance Company in 2022. Today, AUL-branded contracts are administered through Protective Asset Protection and remain available exclusively through franchised and independent dealerships. This means consumers cannot buy plans directly online, and pricing depends on the selling dealer, vehicle, coverage tier, deductible, and any dealership markup. AUL’s biggest strength is the breadth of their coverage lineup. Their catalog includes powertrain, stated-component, wrap, exclusionary, lifetime, hybrid, and EV, and technology-focused plans. Some products also offer Any Year Any Mileage eligibility, while most plans begin on the day of purchase with no standard waiting period. Benefits may include roadside assistance, rental reimbursement, trip interruption coverage, transferable contracts, online claims submission, and same-day claims payment on approved repairs. However, customer feedback is mixed, with concerns around claim denials, inspection delays, rental reimbursement limits, cancellation complexity, and pricing transparency. AUL may appeal to dealership buyers who want broad coverage options, but reviewing the contract carefully before signing is essential.

SilverRock is a vehicle service contract administrator founded in 2014 and headquartered in Phoenix, Arizona. Rather than selling extended auto warranties directly to consumers, they administer protection plans for vehicles purchased through retailers such as Carvana and DriveTime. Depending on the contract, customers may receive a limited warranty, an optional vehicle service contract, or both, with coverage for many major mechanical and electrical systems. Many plans also include benefits such as roadside assistance, rental reimbursement, transferable coverage, and access to a nationwide network of participating repair facilities.

One feature that distinguishes SilverRock is their close integration with the vehicle buying process. Eligible customers can often add protection when purchasing a vehicle, and participating repair shops can work directly with SilverRock during the claims process. Pricing and contract terms vary based on the retailer, vehicle, and selected coverage, so there is no standard published price.

Customer feedback is mixed across major review platforms. While some policyholders report smooth claims and substantial savings on expensive repairs, others describe claim disputes, communication issues, and inconsistent service experiences. This review takes a closer look at SilverRock's coverage options, contract terms, costs, customer experience, support resources, and overall value to help determine whether their vehicle protection plans are worth considering.