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Endurance Warranty Review: A Comprehensive Analysis

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Endurance Warranty Review: A Comprehensive Analysis

Updated: July 16, 2023

Looking for a reliable direct auto warranty provider? Endurance has been delivering exceptional services for over 15 years and has garnered praise from satisfied customers. With their bumper-to-bumper vehicle protection, you can find everything you need with this top warranty provider. Nonetheless, one size doesn't fit all, so in order to help you make an informed decision, we've compiled a comprehensive review covering the pros and cons, benefits, plans, customer reviews, and more of their extended warranty services.

Read on to find out if the Endurance Warranty is the right choice for your car.

Pros

Flexible coverage plans
Exceptional customer service
Offers plenty of discounts
True nationwide coverage
Many useful add-on options to plans
May cover hybrid cars

Cons

Endurance Elite expires after one year
Limited rental car coverage
Expensive compared to competitors

Quick Stats

Phone Number
(866) 432-4443
BBB Rating
N/R
Cancelation Option
Available
Cost
Quote-based
Customer Experience
Good
Maintenance Coverage
Available
Maximum Mileage
Unlimited miles
Money-Back Guarantee
Yes
Number of Plans Available
5
Repair Shop Choice
Yes
Term Limits
Up to 8 years or 200,000 miles
Trustpilot Score
3.7 out of 5
Waiting Period
Minimum of 30 days
Operating Status
Active
Business Started
2006
Online Quote
Available

Endurance Auto Warranty Overview

Endurance has stood out among its competitors as a leading and reliable direct provider of VSCs since 2006. Based in Northbrook, Illinois, the company is widely recognized as one of the most prominent third-party extended auto warranty companies in the United States. They have won a variety of industry awards, including best sales team of the year, in addition to other awards.

Endurance Warranty offers a comprehensive extended warranty service for your car. They provide protection for a wide range of mechanical and electrical components, shielding you against unexpected repair costs. Their plans are customizable, allowing you to choose the level of coverage that best suits your needs. Additionally, they offer benefits such as roadside assistance and rental car reimbursement. However, it is important to carefully review the terms and conditions of their warranty to fully understand what is covered and any limitations or exclusions that may apply.

How is Endurance different?

Unlike brokers, Endurance manages its own vehicle service contracts and deals directly with customers, handling claims in-house. Their vehicle service contracts have five levels of coverage, which you can easily cancel and get your money back in 30 days. In addition to the 5 plans outlined in the sample contracts on their website, they also offer other plans that you can learn more about when you call them. Additionally, they offer customer support every day of the week and provide 24-hour emergency roadside assistance. They have a robust online platform with real-time reporting tools to help you better understand your coverage and track any claims. Lastly, they also provide an app for easy access and account management on the go.

Perks of the Endurance Warranty

There are several pros to choosing Endurance for your car's protection plan. Firstly, their plans are extensive, protecting a wide range of mechanical and electrical components. They are also customizable, allowing you to tailor the coverage to your specific needs. This means you only pay for the level of protection you actually need. Another advantage of the Endurance Warranty is its additional benefits, such as roadside assistance and rental car reimbursement. These perks can be incredibly valuable in the event of a breakdown or repair. Overall, Endurance provides comprehensive coverage and additional benefits, making it a strong choice for protecting your car.

Cons of the Endurance Warranty

While there are many advantages to choosing Endurance for your car's extended warranty, it's important to consider the potential drawbacks as well. One potential downside is the cost. Endurance plans can be more expensive compared to other providers, especially if you opt for higher levels of coverage. Additionally, some customers have reported difficulties with the claims process, experiencing delays or denials when trying to get repairs covered, which we cover further in the customer reviews section of this article. It's also worth noting that Endurance may have certain limitations and exclusions in its coverage, so it's important to carefully review the terms and conditions in the contract before making a decision. Overall, while they do offer comprehensive coverage, weighing the potential cons against the benefits is important to determine if it's the best choice for your car.

What Makes the Endurance Extended Auto Warranty Different?

Endurance offers a variety of extended warranty plans to suit different vehicle needs. They provide comprehensive coverage for essential components and systems, including the engine, transmission, electrical system, and more.

Additional benefits for your convenience

All Endurance plans come with roadside assistance, ensuring that help is just a phone call away in case of emergencies. They also provide rental car reimbursement, allowing you to stay on the move while your vehicle is being repaired. Moreover, their trip interruption coverage covers food and lodging expenses if you experience a breakdown far from home.

Direct provider for efficient service

As a direct provider of extended warranties, Endurance ensures its customers a seamless and efficient experience. They handle everything directly by eliminating the middleman, from claim processing to customer support. This direct approach enables them to provide quick and efficient service, resolving any issues promptly and ensuring a hassle-free experience.

Customizable plans to meet your needs

Endurance understands that every vehicle owner has unique requirements. That's why they offer customizable plans that can be tailored to fit your specific needs, including bumper-to-bumper coverage. Whether you have a hybrid vehicle, a commercial vehicle, or one with modified lift components, they have options to provide the right coverage for you.

Why You Shouldn't Choose the Endurance Warranty

When considering an extended auto warranty from Endurance, it's important to be aware of a few reasons why someone might not choose their warranty. Firstly, the coverage costs may be higher compared to other warranty providers. For individuals on a tight budget, exploring more affordable options from different providers may be prudent.

Secondly, while they do offer coverage for older vehicles, their plans may not be as comprehensive as those provided by certain competitors. Those seeking more extensive coverage or specific add-ons might find other providers better suited to their needs and preferences.

It is also worth noting that, like many other warranty providers, Endurance typically does not cover pre-existing conditions or issues that existed prior to purchasing the warranty. Therefore, if a vehicle already has significant mechanical problems, it may not be eligible for coverage under an Endurance Warranty.

To make an informed decision, it is vital to conduct thorough research, compare different warranty providers, and consider factors such as reputation, coverage options, pricing, and customer reviews. This way, individuals can select the warranty provider that best aligns with their unique needs, preferences, and budget constraints.

Endurance Warranty Plans

Endurance offers a range of extended car warranty coverage options to suit your needs. These include powertrain, comprehensive, and exclusionary coverage plans. Additionally, they offer add-ons such as roadside assistance and rental car reimbursement. Each plan is tailored to fit the needs of different drivers.

Endurance provides five tiers of coverage in their extended auto warranty plans, according to a sample contract you can view on their website. Each of these plans offers varying degrees of protection and coverage. As mentioned previously, they offer more plans when you call them to inquire about their warranties. The plans they outline online are as follows:

  • Supreme plan (similar to a manufacturer's warranty coverage): Their highest coverage level, this top-tier plan is exclusionary, meaning that the contract lists the features excluded from this plan rather than mentioning the features included. This plan provides comprehensive coverage for repairing or replacing any vehicle parts or components that break down, including seals and gaskets, with only a few exclusions. Excluded parts include the safety restraint system, light bulbs and LED lights, glass, batteries, high-tech parts that can be included in the coverage at an additional cost, and the cosmetic portions of the car. The coverage will pay for or reimburse authorized costs, subject to the contract holder's deductible
  • Superior plan (most component coverage): This is the second level of coverage. It is a great plan for someone who drives a lot and requires high coverage. It covers critical parts of the engine, including the cylinder block, pistons, crankshaft, and valves. The plan also includes coverage for the turbocharger/supercharger, transmission, drive axle assembly, transfer unit, brakes, steering, electrical components, air conditioning, front and rear suspension, fuel system, cooling system, and various seals and gaskets
  • Secure Plus plan (shortest waiting period): This is the mid-level warranty plan. The great thing about this plan is that it has the shortest waiting period of all the offered plans. The waiting period for this level of coverage is only 30 days and 1,000 miles. This plan is great for people whose manufacturer's warranty is about to expire. The plan includes coverage for the engine, turbocharger/supercharger, transmission, drive axle assembly, transfer unit, brakes, steering, electrical components, air conditioning, and various seals and gaskets. It covers critical parts such as the cylinder block, pistons, crankshaft, transmission case, power steering pump, alternator, air conditioning compressor, and more
  • Secure plan (most affordable): This is the most basic plan they offer. This plan provides comprehensive coverage for a wide range of components in your vehicle. It includes coverage for major systems, including the engine, cylinder blocks, cylinder heads, pistons, crankshaft, camshaft, and more. The plan also covers turbochargers/superchargers, transmissions, the drive axle assembly, the transfer unit, and various internally lubricated parts. Additionally, it includes coverage for seals and gaskets if it is in conjunction with the repair or replacement of covered parts
  • Supreme Wrap Coverage: This extended warranty plan complements your existing manufacturer's powertrain warranty. This service provides payment or reimbursement for authorized repair or replacement costs of all parts and components, including seals and gaskets, excluding the ones already covered by the manufacturer's powertrain warranty and specified exclusions. The coverage also includes a deductible, and the manufacturer remains responsible for parts and labor covered by the original warranty. Please note that consequential damage resulting from a powertrain failure is not covered. The Supreme Wrap Coverage is measured in time and mileage from the original factory warranty's in-service date with zero miles

Give them a call directly to discuss how they can customize their plans to suit your specific requirements and obtain additional details. Endurance also offers mechanical breakdown insurance for California residents, and you can read more about those plans here. You can also get a free online quote here.

Optional coverage

Endurance Warranty provides optional coverage options to enhance your contract. These options include:

  • High Tech Option: This coverage, available with Superior and Supreme Coverage plans, offers protection for various high-tech components such as backup cameras and sensors, video systems and display screens (excluding minimal pixel damage), GPS/NAV systems, blind spot sensors, electronic driver information displays, and anti-theft systems (remote excluded)
  • Commercial Use Option: If you select Commercial Use Coverage, you will have coverage for commercial use vehicles as defined in the contract's terms. This option must be chosen at the time of purchase and cannot be added later
  • Tire Modification/Body or Suspension Lift Option: By selecting this option, you will have coverage for tire modifications, body, and suspension lifts on your vehicle. The coverage applies within the terms of the contract, but certain exclusions apply, such as aftermarket lift kits and assemblies beyond factory-installed parts. Coverage does not apply to suspension reductions or undersized wheels or tires. Any modifications that void the original manufacturer's warranty also void this contract's coverage
  • Hybrid Vehicle Option: This option, available with Superior, Secure Plus, and Supreme Coverage plans, provides coverage for hybrid electric drive motors, power controllers, and other components specific to hybrid vehicles

These optional coverage options can be chosen based on your specific needs and vehicle requirements.

Additional benefits

Endurance's car warranty provides additional benefits to enhance your coverage and ensure a seamless experience. Here are some of the benefits offered:

A. Rental Car Benefit and Substitute Transportation: In the event of a covered repair, the company will reimburse you for the cost of renting a replacement vehicle from a licensed rental agency or for alternate public transportation while your vehicle is being repaired at a licensed repair facility. The coverage allows for a maximum reimbursement of $30 per day and $150 per covered repair. You should note that the rental car reimbursement will cease once repairs are completed, and you have been notified of their completion.

B. 24-Hour Roadside Assistance Services and Benefits: Endurance Warranty partners with Quest Towing Services to provide 24-hour roadside assistance services. These services include:

  • Emergency Roadside Service: If your vehicle becomes disabled while the contract is in effect, you can access 24-hour roadside service by calling 877-488-2418
  • Mechanical First Aid: This service covers minor adjustments (excluding parts) to enable your vehicle to proceed under its own power when available. However, any parts needed for the adjustment are your responsibility to cover
  • Tire Service: If you experience a flat tire, this service will assist in changing the tire with your provided spare
  • Battery Service: In the event of a dead battery, the service will attempt to start your vehicle using a booster battery
  • Delivery Service: This covers the cost of delivering needed fuel or fluid to your stalled vehicle at the location you are in. However, you are responsible for the actual cost of the fluids
  • Towing Service: If your vehicle needs to be towed, the Endurance Warranty will cover the cost of towing up to a maximum of 25 miles
  • Lockout Services: If you accidentally lock your keys inside the passenger compartment of your vehicle, a locksmith will be dispatched to assist you
  • Trip Interruption: If a covered repair causes you to be unable to operate your vehicle and the breakdown occurs more than 100 miles away from your home, Endurance Warranty will reimburse you for up to $150 per day, for a maximum of three days, for expenses incurred for meals and/or lodging. The total reimbursement amount should not exceed $450

These additional benefits provided by the Endurance Warranty ensure that you have access to essential services and assistance when you need them most, making your driving experience more convenient and worry-free.

Endurance Elite benefits

Every Endurance customer, for any plan, gets a free year of Endurance Elite benefits. These benefits include:

  • 24/7 roadside assistance
  • Total loss protection: You get up to $1,000 dedicated to a replacement vehicle
  • Collision discount: You get up to $500 per covered collision (with a $1,000 limit)
  • Tire repair or replacement: This covers the repair or replacement of up to two tires per year for tires damaged by road hazards (with a $125 limit per tire)
  • Key fob replacement: This covers up to $500 to repair or replace a key fob if needed
  • Endurance mobile app: With this app, you get easy access to roadside assistance wherever and whenever. You also get ownership information and more benefits

Endurance exclusions: What is not covered?

Endurance warranty plans have specific exclusions that outline what is not covered under the contract. These exclusions include parts not listed in the coverage sections, maintenance services specified in the vehicle's owner's manual, and damage from various causes such as impact, rust, a lack of fluids, and acts of nature. The warranty does not cover faulty repairs, failure to follow instructions or provide maintenance records, vehicles without a manufacturer warranty, pre-existing conditions, or unauthorized repairs. Additionally, engine issues, consequential damages, accidental damage, vehicle modifications, commercial use vehicles without appropriate coverage, and breakdowns outside the United States and Canada are not covered. It's important to note that routine maintenance, such as oil changes and tire rotations, is typically not covered under most auto warranty plans, including those offered by Endurance. It's crucial to carefully read the fine print and ask questions to ensure you fully understand your plan.

It’s important to be aware of the fact that these plans do not cover such things as routine maintenance or wear and tear costs. They also exclude pre-existing conditions such as theft, vandalism, falling objects, natural disasters, or a lack of regular maintenance. You can ask to add Endurance Warranty Services for any hybrid components, lift-modified components, or commercial use to any plan. In addition to that, you can add coverage for high-tech components if you want to.

Endurance's extended auto warranty plans provide coverage for cars that are 20 years old or newer without any mileage limitations. Also, with zero interest on all plans, you can pay for your coverage in monthly installments over 12, 18, or 24 months. If you need more information and details about what is included in each plan, you can read the fine print of your warranty service contract or reach out to Endurance's team to ask for a sample contract with the information needed.

Endurance Pricing

As you may already know, the price of an extended auto warranty plan will depend on a couple of factors, including vehicle specifications, level of coverage, term length, and more. And so is the case with Endurance's plans. Take a look at all the leading extended auto warranty companies on the market, and you will find that Endurance's prices are among the most affordable, especially considering the extent of coverage and benefits you get with every plan. According to our research, you can expect to pay between $70 and $125 USD per month with an Endurance plan. These prices could go up depending on the level of coverage and any add-ons you choose.

Endurance does not display its pricing on their website. If you're interested in buying an extended auto warranty from them, you'll need to request a personalized quote to find out your unique costs. You can easily obtain a free online quote by visiting their website and filling out a form with your personal details and information about your vehicle, such as its make, model, year, and estimated mileage.

After that, you need to wait for Endurance's team to give you a quote with the costs and options. You can also call their team at 800.253.8203 to get a free quote directly from their professionals.

Endurance discounts

Endurance is currently providing a $300 USD discount on their plans if you sign up. Along with the mentioned coverage and additional benefits, Endurance has also published various offers and discounts on their website to assist people in saving more money. Some of the included discounts are:

  • Government employee discount: This discount is available for select state and federal government employees, like school teachers
  • Military discount: This discount is available for active-duty military and veterans, as well as their spouses
  • No check engine light discount: If your vehicle has not been in the repair shop for six months or longer, you can make use of this discount on a vehicle service contract with Endurance
  • First-time caller discount: First-time callers get a discount with Endurance if they purchase coverage during their first call

Who Is the Endurance Warranty For?

Choosing the right extended car warranty can be overwhelming. Is the Endurance Warranty the best option for you? Consider the pros and cons. The Endurance Warranty offers comprehensive coverage for various repairs and services, but it can be pricier compared to other providers. Some customers have reported challenges with the claims process, adding to the frustration. Carefully review the terms and conditions and weigh the drawbacks and benefits to decide if the Endurance Warranty suits your car. Keep in mind that eligibility criteria, limitations, and certain vehicle types may affect coverage. Review the specific terms before purchasing.

The Endurance Warranty is designed for a wide range of individuals and vehicle owners. Whether you own a new or used car, an Endurance warranty can provide coverage against unexpected mechanical breakdowns, offering financial security and minimizing repair costs. It's suitable for individual vehicle owners, families, and even businesses that rely on their vehicles for daily operations.

While the coverage costs are average, the company offers the unique advantage of providing coverage for vehicles up to 20 years old. This makes it appealing for those with older cars seeking comprehensive protection. Endurance Warranty's widespread network of certified repair shops also ensures convenience and peace of mind, even when you're far from home. Overall, an Endurance Warranty proves to be a solid and reliable choice for anyone searching for an extended auto warranty.

Endurance Warranty Reviews

Endurance Warranty Services, LLC, is not rated or accredited on the Better Business Bureau (BBB) website; however, they have a 3.65 out of 5 rating according to more than 2,000 customer reviews. Some customers have reported difficulties getting claims approved or coverage denied, which has garnered negative reviews. On Trustpilot, Endurance Warranty has a rating of 3.8 out of 5.0 stars. Many customers have commended the company for its excellent customer service, competitive rates, and comprehensive coverage options. However, similar to the BBB reviews, some customers have also mentioned challenges with claim approval or coverage denial. Let's delve deeper into the positive and negative reviews.

Positive customer reviews

Positive Endurance Warranty reviews showcase their unwavering dedication to delivering top-notch service. Their commitment to excellence has earned them the esteemed Best Coverage accolade for 2023. These commendations are a testament to the exceptional quality of their warranty plans and their relentless pursuit of customer satisfaction.

In addition, Endurance Warranty has received glowing feedback from countless customers who applaud the company for its competitive rates and affordable pricing. Customers value the comprehensive coverage they receive and appreciate the remarkable value it offers. 

Furthermore, Endurance has been lauded for its exceptional customer service. Customers have shared positive experiences, praising the knowledgeable and helpful representatives who guide them through the process, address inquiries, and provide valuable assistance.

Negative customer reviews

While Endurance Warranty has predominantly received positive reviews, negative reviews highlight specific concerns. Some customers have reported difficulty getting their claims approved, which has led to frustration and dissatisfaction. It is important to note that individual experiences may vary depending on the circumstances and specific policy terms. A few customers have also expressed dissatisfaction with coverage denials that lacked clear explanations. These negative reviews underscore the importance of carefully reviewing policy terms and understanding the coverage limitations.

Overall impression

To summarize, the customer experience has been predominantly positive with the Endurance Warranty. Customers appreciate their competitive pricing, exceptional customer service, and comprehensive coverage choices. The various accolades and recognitions it has received demonstrate its dedication to providing reliable protection for car owners. While there have been some negative reviews, it is important to note that the vast majority of customers have expressed satisfaction with their experience. Overall, Endurance Warranty has established itself as a trustworthy option in the industry by providing affordable rates, attentive customer service, and comprehensive coverage.

Endurance Customer Support

Endurance has a few pages dedicated to helping customers understand more about their auto warranty plans. You can find a page for frequently asked questions where you can find answers to almost every inquiry you may have. You can also find a glossary page, a learning center, and many more resources on their website. In addition to this, they have a YouTube page with lots of helpful videos to help you easily learn more about them and what their warranty could offer you.

In terms of their contact information, while they do not provide an email, you can reach out to Endurance's customer service by calling them at 800.253.8203.

Closing Thoughts

After reviewing multiple extended auto warranty companies, we concluded that Endurance is one of the best providers in terms of coverage, benefits, prices, and transparency. Endurance has five levels of coverage, designed to fit almost every type of vehicle with different mileage and needs. So no matter what your vehicle needs, you will most likely find it at Endurance.

If you are still unsure whether or not Endurance is the right company for you, you can check out our list of the best-extended auto warranty companies on the market. As always, we recommend you do extensive comparison research, which you can do through our comparison tables here and our blog here.

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FAQs
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