In-Depth Autopom Reviews: The Real Story

Introducing autopom! 

Autopom! stands for "automotive peace of mind" and is a trusted provider of extended car warranty coverage services that extend past the manufacturer's warranty. Founded in 2009, they’re a broker and seller of vehicle protection plans and mechanical breakdown insurance. They work with highly-regarded administrators like Mercury, Omega, Royal, and Integrity, who provide vehicle service contracts (VSCs) or Mechanical Breakdown Insurance (MBI) contracts and handle their claims.

When comparing autopom! to other car warranty companies, they stand out for their comprehensive coverage options, competitive pricing, and additional benefits like roadside assistance. They have earned a solid reputation with multiple online sources, such as the Better Business Bureau (BBB), with an A+ rating and accreditation.

Autopom!: Weighing the Pros & Cons

These are some key factors you should consider when selecting an extended warranty for your car. Autopom! offers many advantages but also has some limitations that could affect your decision-making process.

Several positive aspects make autopom! stand out as a reliable vehicle protection plan provider. Here are a few:

• Unlimited miles: With autopom! you can purchase a VSC with unlimited mileage coverage for up to six years at an additional cost, allowing you to use your car without any mileage restrictions. When you receive a quote on your vehicle, you’ll also be sent a sample policy contract by email to look over. Refer to that sample contract for terms and conditions on this benefit
• Nationwide coverage: Autopom! boasts an extensive network of authorized repair facilities, ensuring convenient service wherever you may be in the United States or Canada. You can then visit any licensed facility and present your membership details for them to review your extended warranty claim. It’s important to remember that different terms and conditions may apply in different states
• Tire protection: Unlike other warranty providers, they offer plans that include tire protection, which helps pay to repair damage to your tires caused by road hazards such as potholes, nails, and so on. This particular benefit may only be available with select plans
• Fuel, oil, fluid, and water delivery service: If your vehicle requires fuel (three gallons), oil, fluid, or water right away, an emergency supply will be delivered to your location
• Easy quote process: To receive a quote on your vehicle, you have two options: contact them by phone or use their website. Simply provide the necessary vehicle details, and they will promptly respond with an email offering tailored pricing and payment options with a sample policy
• Trip interruption reimbursement: Some of their plans reimburse you for unused trip costs if you have to cancel your trip due to warranty-covered car trouble. This includes hotels, meals, and even alternate transportation. Check your contract for the terms and conditions of this benefit
• Transferability: Most contracts are transferable, which allows you to transfer the remaining warranty term to the new owner. Transferring warranties on cars can potentially increase their resale value
• 30 or 60-day money-back guarantee: One of their advantages is the flexibility they provide. If you choose to cancel, you can receive a full refund minus any claim(s) paid within 30–60 days of the agreement purchase date. This ensures that you have the freedom to make the best decision for your specific situation while still having protection on the road
• Customer Advocacy Program: Even though a third-party administrator handles their claims without their involvement, they have a program to represent their customers and enhance their overall customer experience. They state that if you’re having difficulties with your claim process, you should contact them for assistance
• Claims paid directly: It’s preferable if claims are paid directly to the repair shop on the spot. This saves you from having to pay out of pocket and then wait for reimbursement in the event of a breakdown, which is especially useful if the repair is costly
• Interest-free payment plan: If you require more time to pay off the total cost, autopom! provides an interest-free payment plan that allows you to spread out your payments over time. This gives you the flexibility to manage your finances without having to worry about added interest or fees

Why you might not choose autopom!

While autopom! offers a range of vehicle protection plans and benefits, there are some downsides. Here are a few you might want to consider:

• Not a direct provider: This company is a broker/seller rather than a direct provider of vehicle warranties. This means that a third-party administrator will handle the majority of the paperwork, which could lead to complications and inconveniences
• Limits to extra benefits: Autopom! provides more benefits than other providers, but some limitations make it less advantageous. For example, if your car breaks down more than 25 miles from the nearest certified repair shop, you must pay to tow it yourself
• Doesn’t cover luxury cars: This provider doesn’t offer extended warranties for luxury cars, so if you own a Mercedes-Benz, BMW, or Rolls-Royce, you may have to look elsewhere
• No sample contract: While they may offer extended vehicle protection plans, the lack of a readily available sample contract can be a source of concern for consumers. A sample contract is a crucial tool for individuals to thoroughly understand the terms, conditions, and coverage details before committing to a service

It’s crucial to consider both the advantages and disadvantages carefully. You can make a well-informed decision that aligns with your needs and expectations by doing extensive research.

What Are autopom!'s Plans & Costs?

Autopom! offers three coverage plans to meet various vehicle needs and budgets, with a $100 deductible for each breakdown. Most plans include extra benefits like 24-hour roadside assistance, rental car reimbursement, trip interruption, and tire protection.

Plans offered by autopom!

• Exclusionary: Their Exclusionary plan offers extensive coverage for various components, including the engine, transmission, and electrical system. Examples of non-covered items include maintenance and consumable items like batteries or tires. With this plan, you can have peace of mind knowing that unexpected repair costs are covered
• Mid-Level: This plan option offers protection for essential components like the engine, transmission, drive axle, steering, braking, A/C, and electrical systems
• Powertrain Plus: Their Powertrain Plus coverage includes essential components in the engine, transmission, drive axle, and air conditioning systems

Remember that eligibility for certain types of plans and coverage varies depending on the state you live in, the specifications of your vehicle, and your mileage.

What does autopom! not cover?

Autopom! does not provide coverage for any pre-existing conditions or problems that existed before the signing of the contract. Mechanical breakdowns linked to neglect or poor maintenance are also not covered. Plus, cosmetic damage and wear and tear are usually not included. Specific high-performance, modified, or commercial vehicles may also be ineligible for their warranties.

Other exclusions include trim or moldings, convertible tops, cellular telephones or electronic transmitting devices, exhaust systems, and more.

Autopom!’s costs

This provider offers a variety of warranty plans with different levels of coverage and prices. The cost of a warranty from autopom! depends on various factors, such as the make and model of your vehicle and the specific coverage you desire. 

Even though their website does not provide any information about prices or mileage limits, we got a quote for a 2014 Honda Civic with 44,000 miles. They replied with information about prices, plans, discounts, and a sample policy attached. The starting cost was $3,684.80 with a $1,036.00 discount. The down payment would be $132.44, with a $104.85 monthly charge for 24 months. They offered their Exclusionary plan for 60 months and 100,000 miles for this car. 

They understand that budgets vary, so they provide flexible payment options, including monthly installments. It's best to contact autopom! directly for a personalized extended warranty quote and to discuss the best warranty plan for your needs. Once a sales rep provides you with a contract, read the fine print carefully and ask all the necessary questions to avoid future disappointments. 

What Do Customer Reviews Say About autopom!?

Most customers have expressed satisfaction with autopom!, praising the peace of mind and financial protection they offer. However, some reviews have negative feedback regarding other aspects of the service, like poor customer service and delayed responses.

Positive feedback 

Customers praise autopom! for their customer service and quick responsiveness. The claims process is hassle-free, with customers receiving prompt reimbursement. They offer a wide range of plans tailored to individual coverage needs. Customers were delighted to discover that the company diligently upheld its 30-day money-back guarantee, instilling confidence and trust in this company. Positive customer feedback about the company's plans and quote process can be found across multiple platforms.

One Trustpilot customer described how autopom! was able to contact the repair shop to inquire about the customer's denied claim. They solved the problem, processed their claim, and reimbursed him for the money he spent.

Another customer wrote on the company's Better Business Bureau page that the sales representative answered all of her questions and assisted her in understanding the contract's terms and conditions.

Negative feedback

While autopom! has received primarily positive customer reviews, there is some negative feedback. Some customers have expressed dissatisfaction with the claims process and reimbursement delays. Several negative reviews mention difficulties in getting timely responses from customer service. There have been reports of unexpected additional fees and charges, and a few customers have mentioned issues with the coverage and limitations of their warranty plans. A small number of customers have also complained about difficulty canceling their policy.

One customer complained on Trustpilot about their experience with the sales representative and how they were not helpful and did not give her the information she was looking for. 

Another customer expressed frustration when her repair company denied her claims, alleging that the issue with her car was pre-existing. She disagreed with their assertion and attempted to reach the supervisor at autopom! regarding her case.

We recommend reading more reviews on Trustpilot and the BBB to get a better understanding. It is important to note that reviews of autopom!, whether positive or negative, should be approached cautiously as they represent a small sample of customer experience with the company. With this in mind, it is best to research and carefully consider all available information before making any decisions. 

Customer Support at autopom!

To contact autopom!, you can reach out via phone (800) 724-8141 or email ([email protected]). The company’s business hours are Monday through Friday, 9:00 AM to 5:00 PM PST.

There’s also a blog with articles and specific guides to help you understand various vehicle-related matters.

The claim process varies because autopom! offers vehicle warranties from different providers. You will need to make a claim through your policy provider rather than autopom!, so make sure you ask questions regarding the claim process specific to your warranty administrator before committing to a plan.

Autopom! Reviews: Our Verdict

In summary, autopom! provides a diverse selection of auto warranty services with various plans and pricing options tailored to meet individual needs. They've got you covered in California, too, and their industry reputation is solid.

While they offer benefits such as additional perks and a comprehensive exclusionary plan, some drawbacks include mileage limitations and not covering luxury vehicles. 

Ultimately, whether autopom! is the right warranty provider for you depends on your individual circumstances and preferences. If you are unsure about autopom!’s extended warranty, we advise you to do thorough comparisons by visiting our blog, review, and comparison pages for more information. We are confident you will find the auto warranty that best suits your needs. 

Get a Free Auto Warranty Quote Now