CARCHEX: The Protection Level That You Deserve

CARCHEX has established itself as a reputable and reliable auto warranty provider, having been in business for over two decades. As one of the most recognizable names in the industry, it's no surprise that it consistently ranks among the top choices for those searching for auto warranty options. However, before making a decision, it's important to carefully consider if CARCHEX is the best fit for your specific needs. This review will provide you with the information you need to make an informed choice.

CARCHEX Auto Warranty Overview

CARCHEX has been a leading provider of extended auto warranties for over two decades, which is a testament to the company's longevity and experience in the industry. CARCHEX has a big advantage over other top players in the field because it has been around longer. Most of its competitors are at least five years younger than CARCHEX.

The company's service contracts are administered and certified by reputable and trustworthy third-party companies, such as American Auto Shield and Royal Administration Services. CARCHEX markets and sells extended auto warranties on behalf of these companies and is one of the few providers that offers services in all 50 states. This means that if you choose to get an extended auto warranty with CARCHEX, you can take your car to any repair facility that is certified by the National Institute for Automotive Service Excellence (ASE) for car repairs.

CARCHEX is accredited by the Better Business Bureau (BBB) and has an A+ rating. However, the customer reviews on BBB show 2.2 out of 5 stars, which may be due to the small number of reviews (100 reviews). CARCHEX reviews on Trustpilot are more favorable, with an average rating of 3.3 out of 5.0 stars. Overall, CARCHEX is a trusted and reliable company that has a proven track record of providing quality extended auto warranties.
 

CARCHEX Extended Warranty Plans

CARCHEX offers five vehicle protection plans with five levels of coverage. All of the plans offered are customizable. This includes new cars, hybrids, and pre-owned ones. Each plan also comes with a lot of benefits, such as coverage for towing, gas delivery, trip interruption, rental cars, and 24/7 roadside assistance.

Below are the five plans offered by CARCHEX and the coverage each plan provides. Make sure to always check and confirm the coverage in the contract of your chosen plan.
 

Bronze

The Bronze plan is CARCHEX's simplest and most affordable plan. The plan is designed to help you protect your car from the most common and most expensive breakdowns your car may experience. That is to say, this plan covers the major systems of the vehicle. The Bronze plan provides coverage for up to 5 to 6 years. 

This plan covers the powertrain components including the following:

• Engine components such as:
  • Connecting rods.
  • Bearings.
  • Crankshaft and main bearings.
  • Pistons.
  • Pushrods.
  • Valve.
  • Timing gear.
• Transmission components; this goes for both automatic and manual vehicles.
• Drive axle components
• Drive axle components for front and rear parts (including but not limited to the ones within the transaxle housing, differential housing, and final drive housing).

The Bronze plan is best for vehicles with 150,000 miles or more.
 

Silver

The Silver plan covers all the essential components of new or pre-owned vehicles. This means that you get all the coverage in the Bronze plan (powertrain coverage). In addition to that, you will also get protection for fuel delivery and that for electrical and air conditioning components.

This plan covers many parts including the following:

• Fuel tank
• Fuel pump
• Starter
• Ignition coil
• Alternator
• Gauges
• Relays
• Switches
• Clutch
• Air conditioning compressor
• Condenser fan

The Silver plan offers up to 6 to 7 years of coverage. It is a good choice for vehicles with more than 100,000 miles.
 

Gold

The Gold plan is a good choice for vehicles with 60,000 miles or more. This plan covers all the major systems of the vehicle for up to 5 to 10 years. Naturally, the plan includes everything offered in the Bronze and Silver plans. In addition to that, you will be getting protection for braking and steering components including the following:

The Gold plan provides coverage for all major systems of your vehicle for 5 to 10 years, making it a good choice for vehicles with 60,000 miles or more. Along with coverage offered in the lower-tier Silver and Bronze plans, you will be covered for braking and steering components such as:

• Backing plates
• Braking system components
• Disc calipers
• Metal hydraulic lines and fittings
• Master cylinder
   

Platinum

The Platinum plan offers the most comprehensive level of stated component coverage. It covers hundreds of components and parts with a service term of 5 to 10 years.

This plan covers everything in the Bronze, Silver, and Gold plans mentioned above. In addition to that, the Platinum plan covers the following:

• Heating components: This includes the water pump, thermostat, and radiator, mounting brackets, and more.
• Enhanced electrical components: This includes solenoids and wiper motors.
• Suspension components: This includes struts, the upper and lower ball joints, and mounting plates.
   

Titanium

The CARCHEX Titanium plan is the highest level of coverage available by the company. This plan provides coverage similar to the bumper-to-bumper warranty. This plan is similar to a normal car's factory warranty coverage; it covers most parts of the vehicle. However, there is a short list of excluded parts. The Titanium plan can last up to 7 to 10 years.

All of CARCHEX's protection plans come with a 30-day money-back guarantee if you change your mind after purchasing coverage. After 30 days, you can still cancel plans at any time for a prorated refund.
 

CARCHEX Costs

After doing our research and reading what customers said about CARCHEX's costs, we found out that customers pay an average of $100 to $200 per month for an extended auto warranty.

Extended warranty costs with CARCHEX (and with almost every other company) will vary greatly depending on many factors such as the car make, model, year of the vehicle, mileage, and more. For this reason. CARCHEX provides a free service where you can get instant quotes online and direct consultations with the company's custom service representatives over a phone call. This way, you will be able to get the most accurate and personalized quote for your car and get answers to any questions you may have about CARCHEX's services and costs.

When you get an extended warranty, you sign a contract in a service agreement; this means that you will pay monthly portions and not the whole amount at once. This is especially good because it gives you the freedom to cancel your contract at any time.
 

Customer Support

CARCHEX provides everything it takes to give you the best experience. The website contains multiple pages dedicated to offering articles regarding topics like auto warranties, auto insurance, vehicle inspection, auto finance, repair costs, vehicle history reports, and more. You can also find a page where you can get deal-breaker advice. Not to forget the CARCHEX blog, where you can find even more helpful articles.

You can also contact their customer support for any further questions as follows:

• By phone at 888-973-0758.
• By submitting a ticket on their website.
• Through the live chat option.

Customer service hours are Monday to Friday 9:00 A.M. to 6:00 P.M.
 

Final Verdict

CARCHEX has been in business long enough for customers to tell whether or not it is a good company. Plus, the good news is that almost every single review by customers is positive.

The company is always praised for its plans, coverage, flexibility, transparency, customer service, and more. However, if you don't think CARCHEX is the right provider for you, you can check the full list of the best auto warranty companies on the market.