CARCHEX: The Protection Level That You Deserve
CARCHEX has been in business for 22 years; it is the auto warranty company that will show up every time you look for auto warranty providers, and rightfully so. But, is CARCHEX the right choice for you? Read this review and see for yourself.
CARCHEX has been in the industry for more than two decades, which is a considerably long time for an extended auto warranty provider. If you compare it to all the other leader auto warranty companies in the industry, it is at least 5 years older than most of them. This is to say that the company has been providing its services for a long time and is to be trusted.
As for CARCHEX's service contracts, they are administered and certified by highly rated and trusted companies like American Auto Shield and Royal Administration Services. The company markets and sells extended auto warranties on behalf of third-party companies. The great thing about this company is that it works with one of the very few third-party companies that provide services in all 50 states. If you decide to get an extended auto warranty with CARCHEX, you can also take your car to any repair facility as long as it is certified by the National Institute for Automotive Service Excellence (ASE) for car repairs.
The company is accredited by the Better Business Bureau (BBB) and rated with an A+. However, as for the customer reviews on the BBB, the company has 2.2 out of 5 stars; but this could be justified when you look at the small number of reviews (100 reviews). CARCHEX reviews on Trustpilot are higher, though, with an average of 3.3 out of 5.0 stars.
CARCHEX offers five vehicle protection plans with five levels of coverage. All of the plans offered are customizable. This includes new cars, hybrids, and pre-owned ones. Each plan also comes with a lot of benefits such as coverage for towing, gas delivery, trip interruption, rental cars, and 24/7 roadside assistance.
Below are the five plans offered by CARCHEX and the coverage each plan provides. Make sure always to check and confirm the coverage in the contract of your chosen plan.
The Bronze plan is CARCHEX's simplest and most affordable plan. The plan is designed to help you protect your car from the most common and most expensive breakdowns your car may experience. That is to say, this plan covers the major systems of the vehicle. The Bronze plan provides coverage for up to 5 to 6 years.
This plan covers the powertrain components including the following:
- Engine components such as:
- Connecting rods.
- Crankshaft and main bearings.
- Timing gear.
- Transmission components; this goes for both automatic and manual vehicles.
- Drive axle components
- Drive axle components for front and rear parts (including but not limited to the ones within the transaxle housing, differential housing, and final drive housing).
The Bronze plan is best for vehicles with 150,000 miles or more.
The Silver plan covers all the essential components of new or pre-owned vehicles. This means that you get all the coverage in the Bronze plan (powertrain coverage). In addition to that, you will also get protection for fuel delivery and that for electrical and air conditioning components.
This plan covers many parts including the following:
- Fuel tank
- Fuel pump
- Ignition coil
- Air conditioning compressor
- Condenser fan
The Silver plan offers up to 6 to 7 years of coverage. It is a good choice for vehicles with more than 100,000 miles.
The Gold plan is a good choice for vehicles with 60,000 miles or more. This plan covers all the major systems of the vehicle for up to 5 to 10 years. Naturally, the plan includes everything offered in the Bronze and Silver plans. In addition to that, you will be getting protection for braking and steering components including the following:
The Gold plan provides coverage for all major systems of your vehicle for 5 to 10 years, making it a good choice for vehicles with 60,000 miles or more. Along with coverage offered in the lower-tier Silver and Bronze plans, you will be covered for braking and steering components such as:
- Backing plates
- Braking system components
- Disc calipers
- Metal hydraulic lines and fittings
- Master cylinder
The Platinum plan offers the most comprehensive level of stated component coverage. It covers hundreds of components and parts with a service term of 5 to 10 years.
This plan covers everything in the Bronze, Silver, and Gold plans mentioned above. In addition to that, the Platinum plan covers the following:
- Heating components: This includes the water pump, thermostat, and radiator, mounting brackets, and more.
- Enhanced electrical components: This includes solenoids and wiper motors.
- Suspension components: This includes struts, the upper and lower ball joints, and mounting plates.
The CARCHEX Titanium plan is the highest level of coverage available by the company. This plan provides coverage similar to the bumper-to-bumper warranty. This plan is similar to a normal car's factory warranty coverage; it covers most parts of the vehicle. However, there is a short list of excluded parts. The Titanium plan can last up to 7 to 10 years.
All of CARCHEX's protection plans come with a 30-day money-back guarantee if you change your mind after purchasing coverage. After 30 days, you can still cancel plans at any time for a prorated refund.
After doing our research and reading what customers said about CARCHEX's costs, we found out that customers pay an average of $100 to $200 per month for the extended auto warranty.
Extended warranty costs with CARCHEX (and with almost every other company) will vary greatly depending on many factors such as the car make, model, year of the vehicle, mileage, and more. For this reason. CARCHEX provides a free service where you can get instant quotes online and direct consultations with the company's custom service representatives over a phone call. This way, you will be able to get the most accurate and personalized quote for your car and get answers to any questions you may have about CARCHEX's services and costs.
When you get an extended warranty, you sign a contract in a service agreement; this means that you will pay monthly portions and not the whole amount at once. This is especially good because it gives you the freedom to cancel your contract at any time.
CARCHEX provides everything it takes to give you the best experience. The website contains multiple pages dedicated to offering articles regarding topics like auto warranty, auto insurance, vehicle inspection, auto finance, repair costs, vehicle history report, and more. You can also find a page where you can get dealbreaker advice. Not to forget the CARCHEX blog where you can find even more helpful articles.
You can also contact their customer support for any further questions as follows:
- By phone at 1-877-227-2439.
- By submitting a ticket on their website.
- Through the live chat option.
Customer service hours are Monday to Friday 9:00 A.M. to 6:00 P.M.
CARCHEX has been in business for long enough for customers to tell whether or not it is a good company. And the good news is that almost every single review by customers is positive.
The company is always praised for its plans, coverage, flexibility, transparency, customer service, and more. However, if you don't think CARCHEX is the right provider for you, you can check the full list of the best auto warranty companies on the market.