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Carchex

CARCHEX

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Pros
  • Five coverage levels
  • Choice of licensed repair facilities
  • 24/7 roadside assistance
  • Rental and trip interruption benefits
  • 30-day money-back guarantee
Cons
  • No published plan pricing
  • Claims handled by third-party administrators
  • Contract terms vary by administrator
  • Mixed customer feedback
Summary

Founded in 1999 and headquartered in Baltimore, Maryland, CARCHEX is a vehicle protection broker that connects customers with vehicle service contracts administered by third-party providers. Their current lineup includes five levels of coverage, ranging from basic Powertrain protection to the exclusionary Titanium plan, along with dedicated coverage for eligible electric vehicles. CARCHEX also offers access to licensed repair facilities and benefits such as towing, rental car reimbursement, and trip interruption coverage on eligible plans. The company has a long history in the extended warranty business and has received recognition, including multiple appearances on the Inc. 5000 list. Their Better Business Bureau profile currently carries an A+ rating, though CARCHEX is not BBB accredited. Customer feedback is mixed. Trustpilot currently lists a 3.2 out of 5 rating based on more than 1,500 customer reviews, while BBB customer ratings are considerably lower. This review looks deeper into CARCHEX’s plans, costs, contract terms, advantages, drawbacks, and customer experiences.

Quick Stats
  • BBB Rating : A+ (Unaccredited)
  • Maximum Mileage : 250,000 miles
  • Money-Back Guarantee : Yes
  • Number of Plans Available : 5
  • Waiting Period : Varies by contract
  • Operating Status : Active
Selling Points
  • Multiple contract administrators
  • Dedicated electric vehicle coverage
  • Partnerships with CARFAX, Kelley Blue Book & RepairPal
  • Coverage options for vehicles over 100,000 miles
  • Coverage terms available for up to 10 years
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Transferable
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
FAQs
Is a CARCHEX auto warranty transferable if I sell my car?
Does CARCHEX auto warranty coverage pay for routine maintenance?
Can I buy CARCHEX coverage while my manufacturer’s warranty is still active?
What happens after I request a CARCHEX quote online?
Can CARCHEX cover a vehicle with more than 100,000 miles?
Will CARCHEX cover a problem my vehicle already had?