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MaxCare Warranty: 4 Million Customers and Counting

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MaxCare Warranty: 4 Million Customers and Counting

MaxCare Warranty: 4 Million Customers and CountingMaxCare Warranty: 4 Million Customers and Counting


Emergency roadside assistance around the clock
Protected in any place across the US and Canada
Any time cancellation and some customers may have full-refund
Deductibles are as low as $50 on any car


Only available at time of car purchase
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Quick Stats

BBB Rating
Not disclosed
Cancelation option
Vary based on mileage, car make, model, year, and monthly deductibles
Customer Experience
Maintenance coverage
Not disclosed
Maximum mileage
Not disclosed
Money-back guarantee
30 Days
Number of extended warranty plans available
Based on mileage, car make and model, and monthly deductibles
Repair Shop Choice
Term limits
Trustpilot Score
Waiting period
30 Days

CarMax is a used vehicle retailer founded in 1993 with about 4 million customers and multiple coverage options. With all its used cars, CarMax offers a 90-day or 4000-mile limited auto warranty and a 30-day money-back guarantee. CarMax offers an optional extended warranty to provide repair coverage beyond the manufacturer's warranty. In this review, we'll further explain CarMax's extended warranty (also known as MaxCare Warranty) and walk you through its features, coverage details, and protection plans.

MaxCare is an extended warranty option provided by CarMax, an auto retailer. MaxCare extended warranty covers repairs related to the engine, transmission, drivetrain, electronics, steering, suspension, cooling system, and more. Here is why MaxCare is deemed a trustworthy auto warranty provider:



Is MaxCare Auto Warranty Worth It?

Top benefits of the MaxCare auto warranty:
• A $50 discount on your deductible when bringing your car to any CarMax Service Center or RepairPal.
• Around-the-clock emergency roadside assistance
• Protected in any place across the US and Canada
• Up to $40 in rental reimbursement for up to seven days
• Any time a customer cancels, some customers may receive a full refund
• Deductibles are as low as $50 on any car
• Payment options vary and include cash, credit card, or check

CarMax has been a retailer for used cars since 1993, and by far, the company has helped millions of people find a vehicle that fits their budget. Like many other auto warranty providers, MaxCar's cars come with a limited warranty, but once it has expired, the car won't be any longer protected. An extended warranty protects the vehicle from any unexpected incidents.

Unlike the limited warranty, the extended warranty provides better repair coverage. As for CarMax, it offers an optional extended warranty that can help you get your car repaired at any time, no matter your location, as long as you are in the US or Canada.

What Is Covered Under MaxCare Extended Warranty


MaxCare covers a wide range of repairs, including engine, electronics, suspension, transmission, electrical systems, cooling systems, drivetrain, steering, and climate control. While MaxCare covers major systems, routine maintenance is your responsibility. You can check your owner’s manual for a schedule of oil changes and other regular services that will help your car run smoothly.

No matter your vehicle's condition, year, model, or make, you'll have a plan that fits your budget and covers the 24/7 roadside assistance feature, besides the worry-free 60-day money-back guarantee.

As we mentioned before, you can get a $50 discount on your deductible when bringing your car to any CarMax Service Center or RepairPal. CarMax service centers are distributed across the US as follows:

Alabama, Arizona, California, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

The reduced deductible is not valid for any extended service plans purchased in Oregon or Washington.

What Is Not Covered Under MaxCare Extended Warranty

The extended warranty covers the majority of repairs and fixes, but likewise with many other auto warranty providers, some repairs aren't covered by MaxCare's extended warranty. Here's what is not covered:

  • Maintenance services and parts, such as batteries, brakes, trim, wiper blades, and wheels.
  • Aftermarket accessories or equipment installed after your vehicle purchase date.
  • Breakdown, including overheating, caused by abuse or misuse.
  • Certain vehicle components and conditions are caused by corrosion, collisions, or inadequate maintenance.
  • Emergency roadside assistance for flat tires only covers removal of the flat tire or mounting of a spare tire replacement.
  • Emergency Roadside Assistance fuel delivery doesn’t cover the cost of fuel.

MaxCare Auto Warranty Plans


MaxCare has a real-time calculator on its official website that shows the estimated cost based on vehicle type, mileage per year, and the repair deductible amount. Once you provide this information, you'll get an estimate of the cost of your protection plan.

For example, a 2015 Nissan Sedan with 9k or less mileage and $50 monthly deductibles will cost about $1,329 to $1,369 in total, plus $23 to $23 in addition to the monthly payment.

For a 2015 Nissan SUV with the same former specifications, you'll be charged about $1,779 to $1,869 in total price and $30 to $32 in addition to your monthly payment.

For a 2015 Nissan truck with the same former specifications, you'll be charged about $1,449 to $1,529 in total price and $25 to $26 in addition to the monthly payment.

The mileage options available on the website are 9K or less, 9K–14K, 14K–19K, and above 19K. Repair-deductible options include $50, $100, $200, and $300.

You can repair your car at any CarMax Service Center or RepairPal location; the locations are nationwide, and you can find the closest repair shop to your current location; however, if you prefer to continue dealing with your current mechanic or repair shop, you have the flexibility to choose any certified option that you prefer or feel comfortable with.

Cancellation and Transfer of Your Vehicle Services Contract

You can transfer your MaxCare extended warranty to the new owner or cancel your warranty. If you choose to transfer your warranty, you may be charged for transfer fees. You can also choose to cancel your warranty, and the company will calculate your refunds based on your mileage or pro-rata.

A Quick Disclaimer!
The MaxCare extended warranty is only available at the same time as purchasing a CarMax vehicle.

Customer Support

MaxCare has multiple support options on the website. You can call the company directly at (913) 384-6697, Monday-Friday, 9:00 a.m.–8:00 p.m. EST. Or you can fill out the contact form on the website with your first name, last name, email, and phone number.

For more detailed information, the website has a handful of articles and FAQs on almost every possible issue you might have in mind.

Final Verdict

Thus, we have concluded our analysis of MaxCare. Here is our final verdict: Its warranty is optional and covers an extended number of repairs for your vehicle at a wide selection of repair shops. Your mechanic is your choice, but if you choose to repair your car at any CarMax Service Center or RepairPal, you'll get a $50 discount on your deductible. What we like about the company is that you can know the estimated cost upfront without even reaching out.



Is MaxCare extended warranty optional with all CaMax cars?
Can I purchase MaxCare extended warranty after the CaMax vehicle purchase?
Can I cancel my vehicle services contract?
Can I sell my car with its MaxCare warranty?
What customer support options does MaxCare offer?
How much does MaxCare cost?
What does MaxCare cover?

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