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Based on customer reviews, MaxCare can be well worth it for expensive repairs like transmission or engine replacement. Many customers report the warranty paid for itself multiple times over. However, some customers report claim denials based on technicalities, particularly when using independent shops rather than CarMax's preferred network. If you drive a vehicle known for expensive repairs or plan to keep your car long-term, MaxCare may provide valuable peace of mind.

MaxCare uses an exclusionary coverage model, meaning it covers everything except the specific exclusions listed. Covered systems include engine, transmission, drivetrain, electronics, electrical systems, steering, suspension, cooling systems, and climate control. Exclusions include maintenance items (batteries, brakes, tires, wiper blades), aftermarket accessories, and damage from abuse, misuse, corrosion, or inadequate maintenance.

No. MaxCare is only available at the time you purchase your vehicle from CarMax. You cannot add it later. If you decline at purchase, you cannot change your mind.

Yes, you can cancel your MaxCare plan at any time. Refunds are calculated on a pro-rated basis based on time and mileage and may be subject to a cancellation fee. If you financed your car through CarMax, any refund will be credited to your finance account.

Yes. MaxCare covers repairs at any licensed repair facility in the US or Canada that offers a 6-month/6,000-mile warranty on parts and labor. However, you receive a $50 discount on the deductible when using CarMax's centers or RepairPal Certified shops. Some customers report that independent shops may be more difficult to work with for claim approvals.

Yes. MaxCare includes 24/7 emergency roadside assistance covering towing, battery jump-starts, flat tire assistance (mounting the spare only, not tire replacement), lockout service, and fuel delivery (service only, not fuel cost). Call 1-800-693-5324 for assistance.

Yes. You may transfer your MaxCare plan to the new owner for a fee. Alternatively, you can cancel the plan for a pro-rated refund. The transfer fee varies by contract. Transferring coverage can add resale value to your vehicle.

Every CarMax vehicle comes with a free limited warranty (90 days/4,000 miles, with longer periods in CT, MA, MN, NJ, NY, and RI). MaxCare is an optional extended service plan that provides coverage after that limited warranty expires, typically for 75,000 to 150,000 total odometer miles.

There is no waiting period—coverage begins immediately at the time of purchase. However, a 30-day/1,000-mile period applies to pre-existing conditions, meaning issues that existed or were developing before your purchase date are not covered.

Take your vehicle to any licensed repair facility. The shop must call the provider for authorization before beginning any work. You can also call support at 800-519-1511 for assistance. Claims cannot be filed online. Once approved, you pay your deductible, and MaxCare pays the repair shop directly.