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ASC Warranty vs MaxCare

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Pros
  • $0 deductible on all plans
  • Transferable contracts
  • Straightforward claims process
  • Live chat option
  • Supplemental coverage
Pros
  • Coverage similar to factory’s bumper-to-bumper warranty
  • $1.5 billion+ in claims paid since 2009 (3.8M+ customers)
  • 24/7 roadside assistance included
  • Rental car reimbursement for up to 7 days
  • Cancel anytime with a pro-rated refund
  • Transferable to new owner (fee applies)
  • Roll into monthly car payment or pay upfront
Cons
  • Prices not advertised
  • No direct quote engine
  • Limited coverage
  • No sample contract
Cons
  • Only available during a CarMax vehicle purchase, not after
  • Independent shops may not accept MaxCare
  • Pre-approval required for all repairs
  • Maintenance items excluded (batteries, brakes, tires, wiper blades)
  • Strict documentation requirements; DIY receipts often rejected
  • Third-party administrators handle claims, not CarMax
  • No online claims portal; phone support only
Summary

ASC Warranty protection offers complete extended car protection plans that are made to fit the needs and budgets of each customer. With an extensive network of approved repair shops, they make it easy to get high-quality help. ASC Warranty is dedicated to providing excellent customer service by ensuring that cases are handled quickly, and questions are answered immediately. They offer four plans: Drivetrain Plus Coverage, Platinum Drivetrain, Deluxe Coverage, and Factory-Type Coverage. 
From what customers have said, ASC Warranty is praised for its wide range of coverage choices, dependable customer service, and around-the-clock emergency assistance. These good customer reviews show that ASC Warranty is a trustworthy and dependable company that is at the top of its field. Some customers have expressed worries about the cancellation process and certain service gaps. It can be difficult to cancel service plans or get returns. Some customers' claims have also been turned down because of problems with the process for approving claims.
 

Summary

MaxCare is an extended vehicle service contract introduced by CarMax in 2009, available exclusively at the time of purchasing a vehicle through their dealership network. Unlike many third-party warranty providers that offer multiple plan tiers, MaxCare uses a single exclusionary coverage model, similar to a factory bumper-to-bumper warranty, covering most mechanical and electrical components except for a defined list of exclusions. Contracts are tailored to each vehicle, with coverage typically extending up to 75,000 to 150,000 total odometer miles. While CarMax facilitates the customer experience, the plans are administered by third-party providers such as Fidelity Warranty Services and CNA National Warranty Corporation. Key benefits include 24/7 roadside assistance, rental car reimbursement, transferable coverage, and flexible payment options, including rolling the cost into monthly financing. A $50 deductible discount is also offered when using CarMax service centers or RepairPal-certified shops. Customer feedback is mixed, with many reporting strong coverage for major repairs, while others cite delays, strict claim requirements, and challenges when working with independent repair facilities.

Quick Stats
  • BBB Rating : A+
  • Maximum Mileage : 120,000
  • Money-Back Guarantee : Available
  • Number of Plans Available : 4
  • Waiting Period : 30 days
  • Operating Status : Active
Quick Stats
  • BBB Rating : N/R (A- for CarMax)
  • Maximum Mileage : 150,000 miles (varies by plan)
  • Money-Back Guarantee : Available (pro-rated refund; fee may apply
  • Number of Plans Available : 1
  • Waiting Period : None for coverage; 30 days/1,000 miles for pre-existing conditions
  • Operating Status : Active
  • Deductible Range : $50–$300
Selling Points
  • Customer portal which allows members to manage all aspects of their contract
Selling Points
  • $50 deductible discount at dealer’s service centers and RepairPal shops
  • Available on any used car sold by CarMax, regardless of year, make, or mileage
  • Over 670,000 rental cars loaned to customers since 2009
  • No waiting period for coverage
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • Undisclosed
    $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • Undisclosed
    No waiting period
  • Undisclosed
    Option with free maintenance benefits
  • Undisclosed
    Transferable
Coverage & Plan Flexibility
  • Undisclosed
    High-mileage
  • Exclusionary
  • Undisclosed
    Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Undisclosed
    Transferable
Claims & Repair Experience
  • Undisclosed
    24/7 roadside assistance
  • Undisclosed
    Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Undisclosed
    Mobile app for claims
  • Undisclosed
    Online claims portal
  • Undisclosed
    Trip interruption coverage
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Undisclosed
    Online claims portal
  • Trip interruption coverage
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Undisclosed
    Mobile Application
  • Undisclosed
    Online quote without phone
  • Undisclosed
    Sample contracts online
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Contract & Payment Terms
  • Undisclosed
    Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Undisclosed
    Cancellation fee
  • Undisclosed
    Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Undisclosed
    Pay-in-full discount
  • Month-to-month payments
  • Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
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