Navigating Select Auto Protect: What Consumers Should Know
Updated: September 4th, 2023
Select Auto Protect’s car warranty plans are designed to protect your vehicle investment and keep your car running smoothly. They aim to give customers peace of mind with different levels of coverage to meet individual needs.
Are you in the market for an extended auto warranty but unsure where to turn? In this review, let's dive deeper into what Select Auto Protect brings. We'll cover their background, reputation, pricing structure, and more.
Select Auto Protect: An Overview
Established in Wilmington, Delaware, in 2020, Select Auto Protect has quickly become well-known for extended auto warranties. They have provided vehicle service contracts for several years, establishing a solid reputation. Known for their commitment to customer satisfaction, they set themselves apart by offering comprehensive plans that protect car owners while offering them flexible payment plans that work around their budgets.
Even though they have a good reputation across multiple platforms, they are not Better Business Bureau (BBB) accredited with an F rating.
Pros & Cons
Select Auto Protect offers a variety of car warranty plans to fit your needs, so you can choose the one that’s right for you and enjoy a variety of perks.
Some of the advantages are:
- Nationwide coverage: They offer coverage for nearly all makes and models of vehicles anywhere in the United States
- Transferability: If you decide to sell your car, you can transfer your warranty to the new owner with ease
- Unlimited claims: there are no limits on the number of claims made throughout the term of your contract without having to worry about any hidden costs
- Unique benefits: They offer some unique benefits, such as gas refill service and trip interruption, with some plans offering lockout service
- Covers cars of all ages: Unlike most companies in the industry that have age restrictions on the vehicle, this provider offers coverage for all cars, no matter the age or model, as long as they are in good condition
While they offer valuable coverage for a wide range of vehicles, it's important to consider potential drawbacks, such as:
- No online quote: They don't provide information about their prices or a free quote engine, which makes it harder to get an estimate on your vehicle or compare companies
- Limited information: They don't provide a sample contract on their website, making it difficult to fully comprehend the coverage they provide, the terms and conditions, or the miles covered
Select Auto Protect Warranty Coverage
This provider offers a wide range of extended car warranty plans that cater to various vehicles, even older models. Coverage commences after a 30-day and 1,000-mile waiting period. Additionally, customers benefit from a 30-day money-back guarantee in case of a change of heart. In the event of a breakdown, the deductible is set at $100.
Their three warranty plans cover essential car components, including the engine and transmission. All their plans come with additional benefits, such as roadside assistance and towing, trip interruption, gas refills, and rental car reimbursement. They only offer lockout assistance on their Select Platinum and Select Gold plans.
- Select Silver: This is the most basic extended warranty plan offered, covering your car’s engine, transmission, cooling system, brake system, electrical system, and drive axle
- Select Gold: The plan includes all the features provided in the Select Silver plan, and coverage for your car's steering system
- Select Platinum: This is the most comprehensive coverage level, which covers everything included in the Select Sliver and Select Gold plans plus ABS brakes, AC system, heating system, fuel system, turbo/supercharger, hi-tech, front and back suspension, and AWD 4X4
What’s not included?
Their plans do not cover repairs for normal wear-and-tear items like brake pads or routine maintenance services like oil changes. Exterior and interior damage, improper car care, accidents, environmental damage, and customized parts are also excluded. It’s important to note that each policy has a list of exclusions, terms and conditions, and limitations. We recommend reading the fine print of the contract they provide and asking all the necessary questions before purchasing.
Several factors, such as the vehicle's age and mileage, the chosen coverage level, and the make and model, can influence the overall cost. Although specific pricing information is not disclosed, they offer an estimated upfront cost ranging between $1300 and $2000 on their blog. The total amount for your vehicle can be conveniently settled through monthly installments.
It's important for customers to understand how these factors may impact the overall price when considering a car warranty plan.
Who Should Consider Them?
Considering what you’ve read so far, let's explore some situations where this provider may be the perfect match for you:
- If you own an old vehicle: If you own an older vehicle that may cost you more than it’s worth to fix, you should consider this warranty provider
- If you can’t afford repairs: Customers who are on a budget and don't have the funds available to cover unexpected repairs should look into this option as well since it also provides monthly installments to pay off the cost of the warranty
- If you are a frequent traveler: If you are often on the road and don't want to worry about repairs, Select might be a good option since they provide nationwide coverage
Select Auto Protect Reviews & Complaints
Customers have shared both positive and negative experiences with Select Auto Protect. Their BBB page has an F rating and a customer review rating of 2.6. They've received a 3.9 rating on Trustpilot and a 1.3 rating on Yelp.
Positive customer reviews were mostly written about the company's excellent customer service and ability to customize plans as needed. They praised the sales representatives who assisted them in understanding the various levels of coverage and the prices available.
Many expressed their relief at how the company alleviated their car-related stress. They commended the easily comprehensible contract and appreciated the company's willingness to address all inquiries.
However, some complaints were made about how long it takes to process claims and complete replacements. Some customers complained about being denied claims for parts their plan should have covered. There were also some complaints about the company's high-pressure sales tactics. Other customers had trouble getting through on the phone or staying connected while experiencing a vehicle breakdown. Furthermore, there have been instances where individuals experienced a prolonged wait of several weeks to receive a refund after opting to cancel the contract.
You can contact them by calling 860 393 0962, emailing [email protected], or filling out their online form on their website. If you have any questions or concerns, refer to the FAQs section on their website.
You'll need to contact their customer support team by phone or email to get a free quote, and a company representative will get back to you. Unfortunately, there is no mention of business hours on their website.
Their claim process is designed to be easy. Simply bring your vehicle to a repair shop or dealership and give them your contract information. After your claim is authorized, the company will pay directly for the covered repairs. Their claims department operates 24/7.
Select Auto Protect offers car owners protection against costly and unexpected repairs. Customers have three different plans to choose from, ranging from comprehensive to powertrain coverage. Customers who own older vehicles may find the comprehensive plans provided to be a great option since they offer coverage for most repairs.
Nevertheless, it is crucial to acknowledge that there might be certain limitations, including restricted coverage options and possible complications in claim processing. Prior to finalizing your decision, take the time to compare them with other providers of extended warranties to ensure the optimum value for your investment.
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