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Select Auto Protect vs Zurich

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Pros
  • Any ASE-certified repair facility nationwide
  • Direct payment to repair shop upon claim approval
  • No physical inspection required to enroll
  • Free contract transfer to new owner
  • 30-day money-back guarantee
  • 24/7 claims department
  • Monthly payment plans available
Pros
  • No waiting period when purchased at dealership
  • Exclusionary Comprehensive plan covering virtually all mechanical and electrical components
  • Vehicles up to 15 years old and 150,000 miles eligible
  • Available in all 50 states, including California
  • Any ASE-certified repair facility in the US
  • Direct payment to repair facility upon claim approval
  • Purchasing flexibility: dealerships, direct, and broker partners
  • A+ BBB accreditation with AM Best A++ financial strength rating
Cons
  • No online quotes
  • Pattern of claim denial complaints reported
  • F rating with the Better Business Bureau
  • Cancellation fee and administrative deductions may reduce refund
  • No sample contract available on website
Cons
  • Quotes only available through dealership or direct contact
  • Dealership-only primary sales model introduces dealer markup
  • Non-renewable contracts; new purchase required at expiry
  • Significant gap between Standard and Comprehensive tiers
  • Engine teardown requirement documented in major failure claims
  • Florida contracts administered by a third-party entity (Vehicle Dealer Solutions, Inc.)
  • Plans not transferable on dealer trade-ins, only on private sales
  • No mobile app or online claims portal for consumers
Summary

Founded in 2020 and headquartered in Wilmington, Delaware, Select Auto Protect is a direct provider of vehicle service contracts specializing in high-mileage and older vehicle coverage. Unlike many extended warranty companies that impose strict eligibility limits, they accept vehicles of any age and mileage, provided the car is in good working condition at the time of purchase. A major differentiator is their unlimited claims policy, with no stated annual or lifetime cap on approved repairs. The company structures its coverage into three stated-component tiers: Silver, Gold, and Platinum. While the Platinum plan is their most comprehensive offering, Select Auto Protect does not provide an exclusionary bumper-to-bumper contract. Plans include benefits such as 24/7 roadside assistance, rental car reimbursement, trip interruption coverage, and direct payment to ASE-certified repair shops nationwide. Pricing is generally positioned on the more affordable side of the market, with many plans reportedly falling between $1,000 and $3,000. Customer feedback is mixed. Many customers praise the company’s sales experience, affordability, and willingness to cover vehicles rejected elsewhere, while others report inconsistencies in claims processing, communication, and cancellation experiences.

Summary

Zurich North America offers vehicle service contracts backed by one of the world’s largest insurance organizations, with US auto-related coverage dating back to 1914. Their plans are issued and administered by Universal Underwriters Service Corporation in most states, with state-specific structures in Florida, California, and New York. Coverage is primarily sold through franchised and independent dealerships, though direct inquiry and select broker access may also be available. Zurich’s vehicle protection lineup includes three main tiers: Powertrain, Standard, and Comprehensive. The Comprehensive plan is exclusionary, covering most mechanical, electrical, and electronic components except listed exclusions. Zurich also offers a dedicated EV service contract, with the Comprehensive EVSC tier standing out for its high-voltage battery coverage. Eligible vehicles may qualify up to 15 years old and under 150,000 miles, and most dealership-purchased plans begin with no waiting period. Benefits include roadside assistance, rental reimbursement, trip interruption coverage, direct repair shop payment, and access to any ASE-certified repair facility. Zurich’s institutional strength, A+ BBB accreditation, and A++ AM Best rating add credibility, though pricing transparency, dealership markup, non-renewable contracts, and mixed claim-related feedback are important considerations.

Quick Stats
  • BBB Rating : F
  • Maximum Mileage : Unlimited
  • Money-Back Guarantee : Available (30-day)
  • Number of Plans Available : 3
  • Waiting Period : 30-days and 1,000 miles
  • Operating Status : Active
  • Deductible Range : $100 (standard)
Quick Stats
  • BBB Rating : A+ (accredited)
  • Maximum Mileage : 150,000 miles
  • Money-Back Guarantee : Undisclosed
  • Number of Plans Available : 3 plus dedicated EVSC plans
  • Waiting Period : N/A (no waiting period when purchased at dealership; inspection may apply if purchased after factory warranty expiry)
  • Operating Status : Active
  • Deductible Range : $0–$200 (negotiated at point of sale)
Selling Points
  • No vehicle age or mileage limits
  • Unlimited claims with no cap on frequency or total number
  • $500 discount on first purchase
  • Replacement guarantee: if a covered part cannot be repaired, they replace it
  • Gas refill service included in all plans
Selling Points
  • Dedicated EV service contract with explicit high-voltage battery coverage
  • $284 million in mechanical claims paid in 2024
  • Motorcycle, powersport, personal watercraft, and snowmobile VSCs available through dealerships
  • Most extensive ancillary protection suite in the dealership F&I market
  • 150+ years of institutional insurance history backing every contract
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Undisclosed
    Commercial/rideshare
  • Undisclosed
    EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Transferable
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Transferable
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • Undisclosed
    In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
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