Chetu EHR Review: AI Analytics & Wearable Integrations

About Chetu

Chetu, founded in 2000 and headquartered in Florida, is a U.S.-based software development company that delivers custom technology solutions, including specialized EHR systems tailored to healthcare providers. Their offerings focus on improving patient care, streamlining workflows, and integrating key functions like scheduling, billing, documentation, and telehealth, all while maintaining strict compliance with HIPAA and other data security standards. Guided by a mission to provide scalable, cost-effective, and fully customized software, Chetu also supports community initiatives through the Chetu Foundation. Over the years, they have earned recognition such as placement on the Inc. 5000 list for six consecutive years, multiple Stevie Awards in 2025, membership in the Forbes Tech Council, and inclusion in CRN’s Tech Elite 250 and Solution Provider 500.

Features

CPOE (Computerized Provider Order Entry): This feature digitizes order entry, helping providers cut medication errors and act on patient needs more quickly.

Charge capture and coding support: These tools apply ICD-10-CM, HCPCS, and CPT codes, ensuring billing accuracy and reducing claim rejections.

HL7 integration: This capability connects different healthcare systems, keeping records consistent and shareable across facilities.

Clinical decision support: These tools deliver real-time alerts and evidence-based prompts so clinicians can make safer, informed decisions.

Customizable chart templates and dashboards: This feature aligns documentation and reporting with specialty workflows for smoother day-to-day use.

Laboratory information systems (LIS): These systems manage lab orders and results within patient charts, minimizing delays in follow-up care.

Medication orders and e-prescribing (eRx): This functionality streamlines prescriptions and refills, lowering manual entry risks.

Billing and revenue cycle management (RCM): These tools automate claims processing and denial management, strengthening financial performance.

Telemedicine applications: This feature enables secure video consultations, IoT integrations, and remote monitoring to expand care access.

Patient portals: These portals give patients 24/7 access to health records, prescriptions, and secure messaging, supporting stronger engagement.

Mobile EMR/EHR applications: Such applications allow providers to access records and tasks securely from mobile devices, improving responsiveness.

Compliance modules: These tools enforce HIPAA, GDPR, FHIR, and other standards, ensuring safe and compliant data handling.

EHR implementation and data migration: This service transitions legacy records into new systems smoothly, protecting continuity of care.

Third-party integrations: This feature connects with Epic, Kareo, AthenaHealth, CareCloud, and more, extending functionality without disruption.

Chetu Plans & Prices

Chetu does not disclose set prices or standardized plans for their EHR services on their website. Instead, they operate on a custom quote model, tailoring costs to the scope of each project.
Based on customer feedback, the cost of working with Chetu can be significant. Some reviewers reported paying tens of thousands of dollars over extended project timelines, with one citing more than $120,000 spent.

Industry averages for custom EHR development suggest that projects of this scale can start at around $6,000 per user for implementation, and reviews indicate that Chetu’s pricing tends to land on the higher end once ongoing development, revisions, and support are factored in.

Pros

AI-powered analytics and generative AI

Chetu combines predictive analytics with generative AI to enhance the user experience. Their systems can flag high-risk patients using clinical and demographic data, project disease progression, and even recommend preventive measures before conditions worsen. For providers managing chronic illnesses like diabetes or heart disease, this means earlier interventions and more personalized care plans that adapt to each patient’s health trends.

ONC-ATCB certification guarantees

Unlike many vendors that leave certification up to the client, Chetu ensures their custom EHR systems meet ONC-ATCB requirements for federal compliance. This not only supports eligibility for incentive programs like Meaningful Use but also gives practices confidence that their systems align with U.S. government standards for security, interoperability, and patient safety.

Ownership of source code

Most EHR providers retain control of the source code, locking clients into ongoing licensing fees or long-term vendor dependency. Chetu takes a different approach by transferring full ownership of the source code and intellectual property to the client once the project is complete. This allows healthcare organizations to scale, customize, or switch vendors in the future without hidden costs or restrictions.

Integration with wearables

Chetu extends interoperability by integrating patient-driven tools like fitness trackers, smartwatches, and Apple Health Records. This allows providers to incorporate real-time data such as heart rate, activity levels, and glucose monitoring into the patient record. For clinicians, this means a richer view of patient health outside clinic walls; for patients, it promotes greater engagement in their care.

Scalable custom solutions

While many EHR vendors target only hospitals and clinics, Chetu develops systems for a wide range of verticals, including veterinary practices, behavioral health clinics, pharmacies, and hospital networks. This scalability allows organizations of any size or specialty to receive software tailored to their workflows, rather than forcing them into generic one-size-fits-all platforms.

Cons

Non-transparent billing practices

Several customers said they were invoiced for services they did not authorize or for work performed after asking projects to be stopped. This raised concerns about overcharging and a lack of financial accountability.

Questionable contractual practices

Some customers said Chetu’s contracts tried to stop them from posting negative reviews. A few even reported being threatened with losing access to their code or facing legal action if they spoke out. This has led to concerns about how fairly the company treats unhappy clients.

Customer Reviews

Chetu’s EHR services receive mixed feedback across platforms. On G2, the company holds a solid rating of 4 out of 5, reflecting generally positive experiences with their healthcare software projects. Trustpilot, however, shows a lower rating of 3.2.

Positive reviews

Positive reviews often focus on Chetu’s ability to customize EHR systems to fit unique organizational workflows. Clients appreciate their expertise in complex areas like EHR data migration, system integration, and compliance with healthcare regulations. One customer specifically praised Chetu’s team for smoothly handling a complicated software migration while updating code dependencies, noting that their proactive problem-solving ensured uninterrupted operations. Others mentioned that daily progress reports and structured project management helped them feel confident in the development process.

Negative reviews

Conversely, negative reviews point to concerns about project execution. Several customers reported incomplete or non-functional EHR products despite significant time and financial investments. Issues such as missed milestones, delays, and lack of accountability were commonly mentioned. For example, one reviewer described paying for more than a year of EHR development only to receive unusable code, while another stated that their healthcare platform failed to launch properly after months of work.

How Can I Contact Chetu

Chetu makes it easy to connect with their team of software experts through a consultation form that promises a response within 24 hours, or directly by phone at 954-342-5676 or (954) 800-2477, and by email at sales@chetu.com. You can also reach out by following them on their social media accounts on LinkedIn, Twitter, Facebook, and YouTube.

Conclusion

Chetu offers highly customizable EHR solutions that stand out for their AI-driven analytics, federal certification support, source code ownership, and integration with modern health tools like wearables. Their ability to serve diverse healthcare sectors also makes them more versatile than many competitors. At the same time, reviews highlight risks around billing transparency, contractual practices, and inconsistent project delivery, with some clients reporting costly delays or incomplete systems. For healthcare organizations considering Chetu, the key takeaway is that the company can deliver powerful, tailored solutions, but it’s essential to set clear expectations, negotiate detailed contracts, and confirm accountability measures before committing.

If you’re weighing Chetu against other options, begin with our curated list of top medical software providers. Next, use our comparison tool to see features and pricing side by side. For more context, visit our blog for industry trends and practical guidance to support your decision.