Chetu vs ICANotes

Chetu, founded in 2000 and headquartered in Florida, is a U.S.-based software development company that provides custom-built electronic health record (EHR) systems. Unlike off-the-shelf platforms, Chetu’s solutions are designed to adapt to each healthcare organization’s workflows, giving providers more flexibility and control. Their EHR features include computerized provider order entry (CPOE), charge capture and coding tools, clinical decision support, customizable dashboards, laboratory information systems, e-prescribing, patient portals, telemedicine capabilities, and integration with third-party systems such as Epic and Kareo. They also emphasize compliance with HIPAA, GDPR, and ONC-ATCB standards to ensure data security and regulatory alignment. Customer feedback on Chetu’s EHR is mixed. Positive reviews highlight the company’s ability to handle complex integrations, smooth data migrations, and proactive project management. On the other hand, negative reviews point to concerns about billing transparency, contractual terms, and project delays, with some clients reporting significant costs for incomplete systems. Chetu does not publish standard pricing or plans and instead uses a custom-quote model. Costs can be high, with reports of projects reaching tens of thousands of dollars, but clients receive tailored software built specifically to their needs.

Founded in 1999 and based in Annapolis, Maryland, ICANotes is an electronic health record system designed exclusively for behavioral health clinicians. They serve psychiatrists, therapists, counselors, and other mental health professionals seeking streamlined, compliant documentation with minimal typing. Their platform includes point-and-click note templates, customizable treatment plans, and integrated tools for assessments, group therapy, and medication management. ICANotes also supports patient tracking, real-time charting, secure messaging, eligibility verification, and telehealth, all accessible online. Their modernized interface, ICANotes+, introduces faster navigation and an updated layout, although it has received mixed feedback during early adoption. Many users appreciate their documentation speed, compliance readiness, and wide array of mental health–specific templates. Others have noted issues with billing processes, mobile limitations, and system reliability during the platform transition. ICANotes offers flexible pricing for full-time and part-time providers, with optional features like telehealth and revenue cycle management. They are fully HIPAA-compliant and ONC-certified, making them a specialized choice for behavioral health professionals. Read our full review to see if their tools and workflows align with your practice’s needs.