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ICANotes Medical Review: Plans, Prices, Features, and Alternatives!

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ICANotes Medical Review: Plans, Prices, Features, and Alternatives!

ICANotes is an all-inclusive electronic health or medical record (EHR/EMR) network that was designed by a clinical psychiatrist; they are specialized in mental health, as well as in behavioral health. With a vast majority of positive reviews from customers, it is safe to say that ICANotes is a top contender in the field of medical service providers.


100% Fully templated EHR
Intuitive platform
Free trial and demo


Lagging issues

Quick Stats

Customer Support
Patient Portal
Not Available
Practice Group Size
Subscription Price
$45.30 per month

“ICANotes is the premier EHR for the behavioral health specialty. It is the most clinically robust EHR for behavioral health.” ICANotes has fully reshaped clinical and medical content for all healthcare settings. Keep reading to learn more about it!

About ICANotes

Founded in 1999, ICANotes was made to help healthcare workers make thorough and personalized electronic mental health records quickly and easily. Its efficiency is due to the software not needing any typing or dictating. The software can assist mental health providers with reducing documentation time through automation, getting rid of transcription expenses, reducing legal risks, coding at maximum reimbursement level, Medicare and Medicaid requirement compliance, and so much more.

“ICANotes - the only EHR software that actually thinks like a clinician.” With their software, you will be receiving practice management assistance par excellence. This doubtlessly includes scheduling, e-prescribing, billing, reporting, and many more entirely useful features that can highly benefit your practice. Clinicians can also adjust and add custom content to reach specific requirements.

ICANotes is a data-powered network in the healthcare industry that was designed and made to help you improve patient experiences and outcomes, as well as the clinician experience overall. They work with all medical disciplines, both in outpatient and inpatient locations. This lets them deliver the most “clinically robust” specialized solutions.

Typically, behavioral healthcare workers and practices turn to ICANotes when the growing difficulty of the healthcare situation makes their job too stressful to bear because they are spending too much time on manual record documentation, or when they are worried about staying compliant legally if they are going to be audited, or, most importantly, when expenses and losses are higher than what they are making. They also request the help of ICANotes when they find that too much time is being lost on certain processes and technical tasks or when too many claims are being denied. In other words, they resort to looking for an integrated EMR behavioral health solution that can connect charting with billing and overall practice management and help provide them with comprehensive solutions.

So, as you can see, they are a very well-rounded option to consider for your practice. Keep reading to know all about the features, benefits, and solutions that come with the software!

Features, Benefits, and Solutions of ICANotes

There are many valuable features, benefits, and solutions that come with the ICANotes software that are designed to improve efficiency and maximize productivity.


With these time-saving features, you can spend more time with patients and grow your practice. This way, you will get paid much faster without any audit stress.

The main features you can get with ICANotes include:

  • Telehealth
  • Clinically-relevant Notes
  • Intuitive Charting
  • Scheduling
  • Patient Portal
  • Document Management
  • Cloud-based Security
  • Integrations
  • E-prescribing
  • Automatic Coding
  • Certifications
  • Compliant EHR Software
  • Medicaid-compliant EHR Software
  • MIPS
  • Outcome Measurement
  • And more.

In addition to these features, there are many benefits to outsourcing with ICANotes.


ICANotes provides exemplary services and benefits such as:

Practice Management

There are so many needed functions for the continued success of behavioral and mental health practices. That is why their therapy software can easily automate many of these functions and give you more time for your patients. Here are some of the most important benefits of automated practice management:

  • Insurance scanning and eligibility
  • Claim tracking
  • Processing payments and billing
  • Scheduling
  • Recording patient data
  • Check-in
  • Secure messaging
  • And more.


ICANotes' electronic billing system can take care of your payments for you. Their software is simple to use and easily lets you take control of your payment and billing processes. Some of the best features that come with their billing software include:

  • Several innovative solutions that let you integrate ICANotes with your existing billing system. You also have the option of choosing one of their reliable clearinghouse partners.
  • Help with total revenue cycle management.
  • Secure cloud-based data management. ICANotes upholds current HIPAA compliance and also has robust security benefits such as encrypted info and accessibility controls.


Detailed and personalized notes can be quickly made simply by clicking, and with no typing required at all. Progress notes can now easily be made in under five minutes. Specific areas of expertise in the field that can benefit from these notes and assessment tools include:

  • Psychiatry
  • Individual Therapy
  • Couples Therapy
  • Group Therapy
  • Family Therapy
  • Case Management
  • Inpatient Settings
  • Substance Abuse


There are also many well-rounded solutions that come with the software, in addition to the benefits and features mentioned above. Some of these solutions include:

  • A 100% completely templated EHR for addiction treatment and behavioral health.
  • A highly intuitive platform that thinks just like a clinician. The software has a medically logical and chart-centric workflow. It also requires very little training as a plus!
  • Accessible, time-saving, and cost-effective features.

If you are interested in these features, benefits and solutions, then keep reading to see the flexible prices and plans offered by ICANotes.

Prices and Plans of ICANotes

With ICANotes, prices and plans are not settled through an annual contract; accounts can be canceled at any time with a fifteen-day notice. You can request a custom quote by contacting them or check their main plans listed below.

  • Full-Time Prescribing Clinician $155.30 / Month* Full-time ePrescribing is an additional $58/month.
  • Part-Time Prescribing Clinician $105.30 / Month** Part-time ePrescribing is an additional $33/month.
  • Full-Time Non-Prescribing Clinician $75.30 / Month
  • Part-Time Non-Prescribing Clinician $46.30 / Month
  • First Non-Clinical User $6.30 / Month*** This rate requires the purchase of a clinical user.
  • Additional Non-Clinical User $45.30 / Month

Their optional feature pricing includes:

  • e-Prescribing Part-Time Provider $33 / Month
  • e-Prescribing Full-Time Provider $58 / Month
  • Telehealth Access $10 / Month Per User

For the Premium Portal:

  • 1 Part-Time Provider = $10 / Month
  • 1 - 2 Providers = $20 / Month
  • 3 - 9 Providers = $40 / Month
  • 10 - 49 Providers = $80 / Month
  • 50 - 99 Providers = $100 / Month
  • 100+ Providers = $200 / Month

To get text reminders:

  • Up to 100 Texts / Month = $11
  • 101 - 250 Texts / Month = $21
  • 251 - 500 Texts / Month = $31
  • 501 - 1000 Texts / Month = $61
  • 1001 - 1500 Texts / Month = $81
  • 1501 - 3000 Texts / Month = $101
  • 3001 - 6000 Texts / Month = $151
  • 6000+ Texts / Month = $201

Customer Service at ICANotes

Customer support at ICANotes is considerably great. There are a lot of different ways for you to get in touch with them easily. You can either choose to contact them through live chat on their website, call support at 443-569-8778, or text the support team at 866-302-1160. You can also simply email them at [email protected] or fax them at 443-992-4239.

To contact their sales team, you can call them at 443-347-0990, text them at 443-244-6318, or email them at [email protected].

You also have the easy and accessible option of messaging them on their social media accounts directly. They have accounts on Facebook, Twitter, LinkedIn, and Instagram. They have a Pinterest account and a YouTube channel as well. So, as you can see, ICANotes cares about their customers.

Alternatives to ICANotes

Although ICANotes is a great option for many practices, if for some reason you think it is not the right medical software system for your practice, then here are some other great options to consider and look at. You can take your time and read the reviews we have written on these alternatives to ICANotes as well, and later decide which is most suitable for you and your budget.

Recommended Medical Software Systems:


Valant was founded in 2005 and has since developed a top-class EHR software for behavioral health clinicians specifically. The software has been made to meet their needs with innovative workflows, billing assistance, and streamlined records.


Nextech gives complete EMR management solutions with its cloud-based software for healthcare specialty providers. These specialties include Ophthalmology, Plastic Surgery, Dermatology, Orthopedics, and more!


TherapyNotes provides an unparalleled cloud-based mental/behavior software network that can pack several solutions for healthcare professionals in the mental health industry specifically.


The NueMD group has been providing excellent services for practices of all sizes for almost three decades. With them, practices can get their money’s worth with all of the features provided such as excellent billing software, a user-friendly platform, and more.


DrChrono offers innovative tech and solutions to healthcare organizations of all sizes. They can provide API for third-party solutions, integrations, eRx capabilities, and so much more.

With all of that being said, we do still highly recommend ICANotes for practices and healthcare professionals!

Final Verdict on ICANotes

Highly recommended by many, ICANotes is a life-saver for a lot of practices and healthcare specialists. Their behavioral health platform is one of a kind. Our final verdict is that they are a completely viable option to outsource with and practices should consider their software for their many useful features, their flexible pricing, and plans, and their industry-leading tech.

Does ICANotes provide a mobile application?
How much does ICANotes cost?
Does ICANotes offer a free trial?
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