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ICANotes vs Tebra

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Pros
  • Flexible plans for all clinician types
  • Integrated billing and e-prescribing tools
  • Cloud-based with secure remote access
  • Fast, no-typing documentation system
  • Behavioral health–focused EHR platform
Pros
  • Comprehensive integration of EHR, billing, scheduling, and patient engagement tools
  • Specialty-specific templates and customizable features to enhance clinical efficiency
  • Integrated telehealth services for virtual consultations
  • Efficient billing processes with real-time insurance eligibility checks and automated claims scrubbing
  • User-friendly interface that simplifies navigation and reduces the learning curve
Cons
  • No native mobile app available
  • ICANotes+ transition has stability issues
  • Add-ons raise overall monthly cost
  • Basic reporting and analytics features
Cons
  • Limited customization options for certain templates and reports
  • Instances of system downtime and slow performance
  • Customer support experiences vary, with some users citing delays in issue resolution
  • Complex pricing structure with additional costs for certain features and services
  • Third-party billing services may introduce complexities in communication and accountability
Summary

Founded in 1999 and based in Annapolis, Maryland, ICANotes is an electronic health record system designed exclusively for behavioral health clinicians. They serve psychiatrists, therapists, counselors, and other mental health professionals seeking streamlined, compliant documentation with minimal typing. Their platform includes point-and-click note templates, customizable treatment plans, and integrated tools for assessments, group therapy, and medication management. ICANotes also supports patient tracking, real-time charting, secure messaging, eligibility verification, and telehealth, all accessible online. Their modernized interface, ICANotes+, introduces faster navigation and an updated layout, although it has received mixed feedback during early adoption. Many users appreciate their documentation speed, compliance readiness, and wide array of mental health–specific templates. Others have noted issues with billing processes, mobile limitations, and system reliability during the platform transition. ICANotes offers flexible pricing for full-time and part-time providers, with optional features like telehealth and revenue cycle management. They are fully HIPAA-compliant and ONC-certified, making them a specialized choice for behavioral health professionals. Read our full review to see if their tools and workflows align with your practice’s needs.

Summary

Tebra, formed from the 2021 merger of Kareo and PatientPop, offers an all-in-one, cloud-based EHR and practice management platform tailored for independent healthcare providers. Their suite includes AI-assisted charting, telehealth, automated billing, and patient engagement tools like online scheduling and reputation management. Notable features such as “Same-as-Last-Time” (SALT) documentation and robotic process automation aim to streamline workflows and reduce administrative burdens. The platform is ONC-certified and HIPAA-compliant, emphasizing security and compliance. Tebra’s flexible pricing model, with no long-term contracts, appeals to small practices seeking scalability. However, their user reviews are mixed, with many commending their intuitive interface and efficiency, while others report challenges with customer support and occasional system downtimes. Despite some criticisms, Tebra maintains a strong presence in the market, serving over 150,000 providers and managing 190 million patient records. For independent practices aiming to modernize operations without sacrificing affordability, Tebra presents a compelling option. However, potential users should weigh their strengths against reported service inconsistencies. A thorough evaluation, including a demo and consultation, is recommended to determine their fit for specific practice needs.

Quick Stats
  • Pricing : Starts at $35 monthly, add-ons extra
  • Free Trial : 30 days
  • AI Features : AI readability enhancer for clinical notes
  • Specialty Support : Behavioral health focus
  • HIPAA Compliance : Certified
  • Practice Size Fit : Small to mid-sized practices
  • Payment Methods : Undisclosed
  • BBB Rating : B
  • Customer Satisfaction : Good
Quick Stats
  • Pricing : Custom quote per provider/month (based on practice size/modules)
  • Free Trial : Not publicly offered
  • AI Features : Available
  • Specialty Support : Primary care, mental health, pediatrics, urgent care, etc.
  • HIPAA Compliance : Certified (HIPAA‑compliant, FIPS‑140‑2 encryption)
  • Practice Size Fit : Solo to small/mid (1–10 providers)
  • Payment Methods : Credit cards/ACH implied; details undisclosed
  • BBB Rating : A+
  • Customer Satisfaction : Good
Selling Points
  • AI tool that improves note readability
  • Auto-coding to boost billing accuracy
  • Separate psychotherapy note protection
  • Full-service billing option available
Selling Points
  • AI-assisted charting with ambient listening and “Same-as-Last-Time” (SALT) documentation
  • Robotic Process Automation (RPA) for automating repetitive billing tasks
  • Billing Integrated marketing tools, including SEO-optimized practice websites and reputation management
  • Customizable patient intake forms that auto-populate patient charts
  • Real-time analytics dashboards for tracking performance on MACRA and MIPS quality measures
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Undisclosed
    Voice-to-Text Dictation
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Undisclosed
    Voice-to-Text Dictation
Integrations
  • API Access
  • Undisclosed
    Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Undisclosed
    Zapier/Workflow Automation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Customer Support & Resources
  • Email
  • Undisclosed
    FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published

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