DrChrono Review: Integrated EHR Solution for Apple Devices

Company Overview

DrChrono by EverHealth is a medical software provider founded in 2009 by Michael Nusimow and Daniel Kivatinos in New York City. Currently headquartered in Sunnyvale, California, they began as a healthcare technology startup focusing on improving how providers manage administrative tasks. Today, they offer digital health software and billing services to various independent medical practices across the United States.

In 2021, DrChrono was acquired by EverCommerce, a company that offers vertically integrated SaaS solutions. This acquisition brought DrChrono into a broader ecosystem of software products while allowing them to continue operating under their existing platform and client base.

Their platform combines EHR, practice management software, medical billing services, and revenue cycle tools, with features like customizable templates, self-check-in, telehealth, and insurance eligibility checks tailored for small and mid-sized practices. It is cloud-based and accessible across the web, iOS, and macOS, with the option of third-party integrations through APIs.

DrChrono is particularly known for their mobile-first approach. They were the first to launch a native iPad EHR app and remain the only official Apple Mobility Partner in healthcare. Black Book Research has repeatedly ranked them the #1 mobile EHR, and they’ve received additional recognition for their developer tools and interface design.

What Features & Solutions Do They Offer?

DrChrono offers a robust, fully integrated EHR and practice management platform that streamlines clinical workflows, improves patient engagement, and simplifies administrative tasks across various specialties. Below is a breakdown of their core features and how each contributes to a more efficient, patient-centered healthcare experience.

Electronic health records (EHR)

• Customizable clinical templates: DrChrono allows providers to tailor medical forms and templates to their specific specialty, enabling faster documentation and reducing the likelihood of charting errors
• Medical speech-to-text: Their built-in, HIPAA-compliant dictation tool converts spoken clinical notes into text, helping clinicians document visits more efficiently while staying focused on the patient
• Integrated e-prescribing with EPCS: Providers can electronically prescribe controlled and non-controlled substances through DrChrono’s secure, Surescripts-powered system, improving medication safety and convenience
• Electronic prior authorization: By integrating CoverMyMeds, DrChrono automates the prior authorization process, reducing treatment delays and eliminating the need for external tools
• Vitals tracking and customization: DrChrono lets users create and track custom vitals over time, giving providers actionable insights into patient health trends during ongoing care
• Medical image annotation: Clinicians can upload and draw directly on patient diagrams or images within the chart, supporting clearer documentation and better visual communication during consultations

Practice management

• Online scheduling and appointment profiles: DrChrono enables patients to book visits online and allows practices to set up templated appointment types, streamlining scheduling and reducing administrative workload
• Automated appointment reminders: The platform helps reduce no-shows by sending customizable text, email, or phone reminders, allowing staff to focus on in-person interactions rather than manual follow-ups
• Self check-in and kiosk mode: Patients can complete forms and payments on their devices or at a front-desk kiosk, accelerating front-office operations and minimizing wait times
• Real-time insurance eligibility checks: Practices can verify insurance coverage instantly through DrChrono’s eligibility tools, reducing claim denials and improving billing accuracy before services are rendered
• Customizable patient flags: Patient-specific alerts can be added within the scheduling or charting interface, allowing staff to quickly identify critical needs or preferences for better continuity of care
• Task management and delegation: Staff can assign, track, and complete administrative or clinical tasks within the platform, improving coordination across departments and reducing operational bottlenecks

Mobile and accessibility

• Mobile EHR app: DrChrono offers a fully functional EHR experience across Apple devices, allowing providers to access records, document care, and communicate with patients from anywhere
• Apple Mobility Partner integration: As an official Apple partner, DrChrono is optimized for features like Apple Pencil, Face ID, and advanced camera tools, creating a more responsive and intuitive mobile workflow
• Desktop compatibility: Their M-Series Mac app mirrors the iPad experience on desktop, giving providers a consistent and streamlined interface across all clinical environments

Telehealth

• Integrated video visit functionality: DrChrono allows healthcare providers to conduct HIPAA-compliant telehealth appointments directly from the EHR, eliminating the need for third-party tools or complex setup
• Flexible patient accessibility: Patients can request or join telehealth appointments from any device, with no downloads required, making virtual care more accessible and user-friendly
• Automated virtual visit onboarding: The system automatically sends secure links and consent forms, simplifying the check-in process and reducing pre-visit coordination for staff

Patient engagement

• OnPatient portal access: The DrChrono patient portal gives individuals control over their healthcare with tools to message providers, pay bills, access visit summaries, and manage appointments
• Educational material sharing: Providers can send tailored treatment plans or informational content through the portal, helping patients stay informed and involved in their care
• Secure two-way messaging: Patients and providers can communicate in real time through encrypted messages, improving responsiveness while maintaining full HIPAA compliance

Medical billing software

• Clinical-to-billing workflows: DrChrono automatically transfers documentation data into billing codes, eliminating duplicate entry and reducing claim rejections caused by manual errors
• Custom billing codes: Practices can create reusable billing templates for standard procedures, saving time during documentation and ensuring proper reimbursement
• Auto-generated CMS 1500 and superbills: A patient’s chart notes are instantly converted into standardized billing forms, helping practices submit medical claims more quickly and efficiently
• Live billing dashboards and analytics: Providers can view real-time updates on billing status, denials, and collections, empowering data-driven financial decisions directly within the EHR
• Advanced eligibility verification tools: DrChrono ensures accurate payment processing by verifying insurance eligibility in real time or batches before a patient arrives

Revenue Cycle Management (RCM)

• End-to-end RCM services: DrChrono’s in-house billing team allows practices to fully outsource medical billing tasks, allowing providers to focus more on patient care than revenue tracking
• Dedicated billing support: Every RCM client is assigned a billing specialist and a dedicated account manager, offering personalized oversight, monthly performance reviews, and responsive support
• Claim rejection analysis and optimization: DrChrono’s billing experts review rejections and recommend workflow improvements, helping practices increase clean claim rates and revenue consistency
• Medical coding and compliance assistance: Certified coders ensure that every encounter is billed correctly using updated CPT, ICD-10, and DSM-5 codes, reducing compliance risks and lost income
• Business intelligence tools: Users receive detailed reporting on claims performance, collections, and AR trends, helping administrators refine operations and identify growth opportunities

Compliance and security

• HIPAA-compliant infrastructure: DrChrono’s platform meets all federal security standards, safeguarding patient data across every feature from messaging to billing and telehealth
• Certified eRx and EPCS compliance: The e-prescribing system complies with DEA and NIST regulations, enabling secure, authorized transmission of all prescription types
• Good Faith Estimate generation: Self-pay patients receive transparent estimates in compliance with the No Surprises Act, promoting price clarity and legal protection for providers
• Immunization registry integration: With Iron Bridge integration, providers can electronically submit and retrieve immunization records, ensuring accurate reporting to national databases

Plans & Pricing

DrChrono does not publicly list pricing for their EHR or billing plans. Instead, interested practices are asked to complete a pricing request form, providing details such as provider count, specialty, and desired services. A DrChrono specialist then discusses needs and provides a custom quote.

Plan tiers

DrChrono offers four main subscription levels:

• Prometheus: Includes basic scheduling, free-draw charting, appointment profiles, email reminders, kiosk check-in, OnPatient portal access, unlimited staff accounts, and limited text, phone, and e-fax usage; excludes billing tools, lab integration, and advanced clinical features
• Hippocrates: Adds e-prescribing with EPCS, insurance eligibility checks, lab integration with Quest and LabCorp, customizable chart templates and macros, medical speech-to-text, patient flags, and higher communication limits
• Apollo: Includes all Hippocrates features plus integrated medical billing tools, custom billing codes and profiles, real-time insurance checks, claim submission via eProvider Solutions and iHCFA, ERA auto-posting, autogenerated CMS 1500 forms and superbills, and access to basic business intelligence tools
• Apollo Plus: Adds fully managed revenue cycle services, including claims handling, denial resolution, medical coding, patient collections, monthly performance reviews, dedicated billing/account managers, and access to advanced business intelligence and reporting

Additional cost considerations

While DrChrono’s core software plans are quote-based, there are several additional fees and cost factors to be aware of:

• Communication overages: Each plan includes a set number of monthly text messages, phone call reminders, and e-faxes. Exceeding these limits results in additional charges such as $0.05 per text, $0.07 per fax page, and $0.15 per phone call
• Paper-based transactions: Practices that submit physical claims or statements will incur extra fees: $0.70 per paper claim, $0.90 per patient statement, and $1.50 per iHCFA claim, which are used for workers’ comp or auto insurance submissions
• Extended lab access: While standard lab integrations like Quest and LabCorp are included, broader lab and imaging access costs $30 per month for the first provider and $10 per month for each additional provider
• Data migration: Transferring historical data to DrChrono may be free depending on the format, but some cases may require additional fees if the data is complex or nonstandard

They offer a 30-day free trial, allowing users to explore key features like form building, appointment scheduling, patient check-in, charting, task management, custom vitals, and workflow tools. 

During the trial, users can access core practice management functions. Still, they will not have access to e-prescribing (eRx), lab integrations, automated reminders, medical speech-to-text, claims management, or third-party integrations.

The Advantages of Choosing DrChrono

• All‑in‑one ambulatory platform: The DrChrono EHR medical software platform brings charts, scheduling, patient messaging, billing tools, and optional revenue services into one cloud system. Information entered once can move through the visit, claim, and follow-up cycle without retyping
• True mobile access: Native iPad and iPhone apps work alongside the web and Mac experience, letting providers review charts, document care, send prescriptions, or check schedules wherever they are
• Specialty‑ready customization: Libraries of customizable medical forms, templates, SOAP note layouts, free draw image tools, custom vitals, and text macros let clinics shape documentation instead of forcing generic EHR software structures
• Medication safety and e‑prescribing: Electronic prescribing (including EPCS where enabled) connects to Surescripts so providers can check formularies, watch for interactions, and route medications electronically to pharmacies from within the DrChrono EHR
• Patient intake and engagement tools: Online scheduling, self-check in, digital intake forms, reminders, portal messaging, and integrated payments shift repetitive front desk work out of customer service calls and paper packets
• Telehealth inside the EHR: Video visits launch from the same environment that holds documentation, orders, and billing data, which helps remote encounters land cleanly in the electronic medical record. This is useful for follow-ups, behavioral health, or mobility‑limited patients who might otherwise skip care
• Integrated billing workflow with revenue insight: Encounter data feeds billing profiles, real-time eligibility checks, claim submission options, including workers' compensation formats through the clearinghouse connection, ERA auto posting, and revenue dashboards that support tracking financial performance by payer
• Outsourced RCM option: When in‑house billing capacity is thin, practices can contract DrChrono’s RCM service to handle coding review, claim submission, denial follow-up, and patient collections
• Connections and API for growth: Interfaces to major labs, immunization registries, and an open API allow expansion beyond core electronic medical record (EMR) software features. Organizations can link external analytics, imaging, or inventory tools without abandoning the base platform
• Regulatory and security focus: Support for HIPAA-compliant communication, EPCS controls, and prior federal certification history reflects attention to U.S. ambulatory compliance expectations common across EHR software vendors
• Guided onboarding and migration help: They promote assistance moving demographics, schedules, and selected records into the system, plus training videos and implementation support from their sales team and onboarding staff
• Tiered plans that scale: From a basic EHR entry tier to full service RCM, plan levels allow clinics to start small and add functionality as complexity grows, which can be helpful for cost control when evaluating the best medical software fit over time

The Disadvantages

• Contract and renewal complexity: Customer service reviews and complaint summaries note strict notice windows, auto renewals, and difficulty reducing provider seats mid-term, which has led some practices to pay for licenses they no longer use
• Inconsistent support response: Some users report long ticket queues, limited live contact, and cases marked resolved without fixes, mainly when billing or connectivity issues affect cash flow
• System performance variability: Reports of slowness, outages, and bugs after updates indicate that reliability can vary by site and workflow, including differences between the web interface and mobile tabs
• Billing and clearinghouse disruptions: Dissatisfied customers have reported denied or stalled claims tied to enrollment problems, missing identifiers, clearinghouse changes, or industry events
• Add‑on and usage‑based costs: Charges for excess texts, faxes, and call reminders, paper claim and statement fees, extended lab network fees, and potential training or migration costs can raise total spending beyond the base subscription
• Apple‑centric footprint with mixed platform limits: The strongest feature set lives on iOS devices; practices running mainly on Windows or relying on Android hardware may see reduced functionality despite the presence of an Android app
• Feature overload for small teams: The breadth of tools in this EHR software can feel cluttered when a practice needs only a few modules, leading to extra setup time to hide or ignore unused options
• Integration still requires validation: Although the platform connects to labs and supports an API, not every external system attaches cleanly, and gaps in clinical data exchange can surface later

The DrChrono Customer Experience

The Better Business Bureau (BBB) lists them as unaccredited with a D+ rating and reports 29 complaints in the past three years, including two unresolved and one unanswered.

Trustpilot users rate them 1.3 out of 5. On software review sites, the scores are higher: Capterra lists a 4.0 out of 5 overall rating, and G2 reports 3.5 out of 5. Their mobile EHR app is rated higher by end users in the Apple App Store at about 4.4 out of 5. 

This suggests that experiences can differ depending on whether users engage primarily through the core platform, billing services, or the mobile app.

Positive feedback

Customers stated they were satisfied with the platform's ease of use and flexibility. Many reported that they customized templates, SOAP notes, intake forms, and even free draw image tools to match real clinic workflows in areas like dermatology, chiropractic, and physical therapy. 

Reviewers also said they could chart, schedule, message, and review records from iPad, iPhone, or the web, which kept them connected to patients across settings. In addition, customers said built-in patient check-in, portal access, and scheduling features reduced front desk work and saved staff time.

Beyond day-to-day charting, reviewers said the platform helped with operations and revenue. Users of the billing tools reported faster claims and less cleanup, while others said handing billing to their RCM services was useful when staff was limited. 

Several long-time customers said system stability and support responsiveness had improved, and some reported that account managers helped streamline workflows. Reviewers also said training videos made onboarding easier, and smaller or newer practices felt that the all-in-one setup delivered better value than managing multiple vendors.

Critical feedback

Customers frequently reported trouble with contracts, billing, and account changes. Many said they struggled to end agreements or reduce provider counts without advance written notice, and some said they continued to be billed for former providers, closed offices, or canceled services. 

Reviewers also reported unexpected price increases, disputed invoices, and charges tied to training or features they thought were included. A few said data access when leaving the platform was slow, limited, or conditioned on continued payment.

Customer service and reliability concerns were also common. Customers described long ticket queues, scripted or bot-style replies, difficulty reaching a live person, and tickets marked resolved without fixes. Many reported system slowness, outages during clinic hours, bugs after updates, and inconsistent behavior between mobile and web versions. 

Some said lab ordering, telehealth, billing submission, or credit card processing did not work reliably, and a few reported that older Apple hardware stopped working with the app. Several reviewers said these issues disrupted billing cycles and strained cash flow. Let me know if you want a short note on how they respond to complaints included at the end.

Customer Support & Service Options

DrChrono’s primary support channel is phone: practices can call (844) 569‑8628 to reach them, request assistance, or be connected with the right team. Their website also offers quick web forms to request a pricing quote, start a 30‑day free trial, or schedule a demo; submitting these forms prompts follow-up from their specialists so you can discuss fit, configuration needs, or the next steps.

For self‑service help, they maintain an online knowledge base, an FAQ page, and a library of training videos that walk through setup and standard workflows. These resources can speed up onboarding, help new staff learn features, and give you something to reference while waiting for a call back.

Conclusion

DrChrono, founded in 2009 and based in Sunnyvale, California, offers a cloud platform that integrates electronic health records, practice operations, and billing. The platform strongly supports mobile devices and specialty customization, including telehealth, e-prescribing, lab connections, and reporting. The tiered features cater to solo providers, specialty clinics, and multi-site groups, matching their existing workflows.

Customers often choose DrChrono for their efficient data flow from visit notes to billing, customizable forms that reduce charting time, mobile access, and patient-facing tools that ease front desk tasks. Their outsourced RCM tier provides extra support when staff is limited and training and migration assistance for a smooth transition. Prospective buyers should carefully review renewal rules, provider count terms, support responsiveness, usage-based fees, and ensure compatibility with Apple hardware for full features.

If you are still shopping for the right medical software, read our in-depth reviews, use our comparison tool to weigh vendors side by side, and browse our blog for buying tips, industry trends, and implementation guidance to help you choose the right system for your practice.