Medical Software
Top Companies in 2025
DrChrono vs InSync
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- All-in-one clinical and billing platform
- Customizable templates for faster charting
- Smooth mobile experience on Apple devices
- Built-in telehealth and e-prescribing tools
- Scalable plans for growing practices
- 99% uptime
- Patient self-registration and scheduling
- Highly configurable system
- Limited functionality for Android users
- Delays in customer service response
- Extra fees for overages and claims
- Strict contract and renewal terms
- No native mobile app
- No direct phone support
DrChrono is a cloud-based medical software provider founded in 2009 in New York City and now headquartered in Sunnyvale, California. As part of EverHealth, they specialize in helping independent and specialty practices streamline clinical, operational, and financial workflows through one unified system. Their all-in-one platform includes electronic health records (EHR), medical billing, scheduling, telehealth, and patient engagement tools optimized for Apple devices like iPads, iPhones, and Macs. They were the first to launch a native iPad EHR and remain the only official Apple Mobility Partner in healthcare. They offer a mobile-first experience with advanced features like customizable templates, real-time eligibility checks, speech-to-text documentation, and integrated e-prescribing. DrChrono provides flexible plans for solo providers to growing multi-site groups and the option to outsource revenue cycle management (RCM) fully. Customer reviews are mixed: users praise the system’s configurability and mobile access, while others report concerns with support response and billing complexity. Still, their platform earns higher scores on app stores and software review sites, particularly for usability and front-office efficiency. With deep integration, regulatory support, and scalability, DrChrono may appeal to practices seeking a modern, Apple-centric EHR solution tailored to their specific workflows and needs.
InSync EHR, founded in 2008 in Tampa, Florida, and later acquired by Qualifacts in 2021, is a cloud-based electronic health record and practice management software built for small to mid-sized behavioral health and human services providers. The platform brings together essential tools such as clinical documentation, scheduling, billing, telehealth, e-prescribing, and eMAR, offering a comprehensive solution that reduces the need for multiple systems. Its flexibility allows practices of all sizes to configure workflows, dashboards, and quick physical exam charts to fit unique needs, while integrated electronic claims submission, insurance verification, and revenue cycle management strengthen financial performance. Customer experience is mixed but leans positive. On Capterra, InSync holds a strong 4.5/5 rating, with users praising its customization, reporting capabilities, and billing process. Positive reviews highlight smooth implementation, automated billing functions, and effective patient engagement features like the robust patient portal. On the other hand, some users mention slower customer support, a steep learning curve, and system speed issues as drawbacks. When it comes to pricing, InSync does not list costs publicly. Instead, providers are encouraged to request a free demo and receive tailored quotes.
- Pricing : Custom quote only
- Free Trial : 30 days (limited features)
- Specialty Support : Multi-specialty
- HIPAA Compliance : Certified
- Practice Size Fit : Small to large practices
- Payment Methods : Details undisclosed - quote required
- BBB Rating : D+
- Customer Satisfaction : Fair
- Pricing : Starting at $74
- Free Trial : Unavailable
- AI Features : Available
- Specialty Support : Unavailable
- HIPAA Compliance : Available
- Practice Size Fit : SMBs
- Payment Methods : Available
- BBB Rating : N/R
- Customer Satisfaction : Good
- Exclusive Apple Mobility Partner status
- Fully integrated billing and coding tools
- Real-time insurance and authorization checks
- Advanced patient self-check-in features
- Advanced hosting infrastructure
- Reduced revenue leakage
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics
- Self-Service Patient Portal
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support—Undisclosed
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics
- Self-Service Patient Portal
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation
- Automated Reminders (SMS/Email)
- Mobile App (iOS/Android)
- Reputation Management Tools
- Secure Patient Messaging
- Self-Service Patient Portal
- Automated Reminders (SMS/Email)
- Mobile App (iOS/Android)
- Reputation Management Tools
- Secure Patient Messaging
- Self-Service Patient Portal
- API Access
- Major EHR/PM Systems (e.g., Epic, Cerner)
- Payment Processors
- Zapier/Workflow Automation
- API Access
- Major EHR/PM Systems (e.g., Epic, Cerner)
- Payment Processors
- Zapier/Workflow Automation—Undisclosed
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing
- Video Demos / Webinars
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing
- Video Demos / Webinars
- Cancellation Penalties
- Data Export / Portability Fees Disclosed
- Grace Period for Cancellation—Undisclosed
- Month-to-Month Plan Available—Undisclosed
- Transparent Pricing
- Uptime SLA Published—Undisclosed
- Cancellation Penalties
- Data Export / Portability Fees Disclosed
- Grace Period for Cancellation
- Month-to-Month Plan Available
- Transparent Pricing
- Uptime SLA Published—Undisclosed
DrChrono vs. InSync
Choosing the right EHR can determine how well your practice handles documentation, billing, and patient engagement. DrChrono and InSync are both established providers with different approaches to customization, compliance, usability, and pricing. In this comparison, we will evaluate their key differences to help decision-makers choose the best fit.
Service scope and customization
DrChrono provides an ambulatory-focused EHR with practice management, billing, telehealth, labs, imaging, and a patient portal. They emphasize mobility, offering native iPad and iPhone apps with customizable templates and API integrations to support outpatient specialties.
InSync delivers an EHR and practice management system widely used in behavioral health and multi-specialty care. Their platform offers role-based dashboards, specialty-specific forms, and flexible reporting. A formal FHIR API program allows deeper customization for complex care environments.
Compliance and data security
DrChrono meets HIPAA requirements, hosts in secure audited data centers, and uses modern encryption. They publish privacy and security policies along with a status page for transparency.
InSync, under Qualifacts, highlights SOC 2–aligned controls, AWS hosting, and ongoing testing. They also maintain HIPAA compliance and document their FHIR API program. Compared to DrChrono, they provide clearer written commitments to SOC practices.
Usability and interoperability
DrChrono focuses on mobility and speed with Apple-native apps, check-in kiosks, and device integrations. Their ConnectEHR program supports FHIR and REST API access for lab, imaging, and app integrations.
InSync targets team-based workflows. Their system allows role-specific dashboards and FHIR-based data sharing, which supports large behavioral health and multi-disciplinary practices. While configuration options are strong, onboarding may be more structured compared to DrChrono’s mobile-first approach.
Pricing and payment options
DrChrono uses quote-based pricing with tiered plans. Patient payments are integrated with published card rates, but transparency on data export fees, uptime guarantees, or grace periods is limited. Cancellation requires advance written notice, and month-to-month options are not widely advertised.
InSync also prices by quote, adjusting for practice size and modules. They accept multiple payment methods and define renewal, termination fees, and hourly charges for data export in their contracts. They advertise 99% uptime but do not publish a formal SLA. While pricing transparency is limited, their contract mechanics are clearly outlined.
Conclusion
DrChrono is a strong choice for small to mid-sized practices seeking mobility, simple setup, and Apple-native workflows. InSync is better suited for larger or behavioral health practices that need extensive configuration, structured contracts, and clear data portability terms. Both provide robust EHR solutions, but the right fit depends on whether your priority is mobile simplicity or comprehensive configurability.
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