DrChrono vs InSync

DrChrono vs. InSync

Choosing the right EHR can determine how well your practice handles documentation, billing, and patient engagement. DrChrono and InSync are both established providers with different approaches to customization, compliance, usability, and pricing. In this comparison, we will evaluate their key differences to help decision-makers choose the best fit.

Service scope and customization

DrChrono provides an ambulatory-focused EHR with practice management, billing, telehealth, labs, imaging, and a patient portal. They emphasize mobility, offering native iPad and iPhone apps with customizable templates and API integrations to support outpatient specialties.

InSync delivers an EHR and practice management system widely used in behavioral health and multi-specialty care. Their platform offers role-based dashboards, specialty-specific forms, and flexible reporting. A formal FHIR API program allows deeper customization for complex care environments.

Compliance and data security

DrChrono meets HIPAA requirements, hosts in secure audited data centers, and uses modern encryption. They publish privacy and security policies along with a status page for transparency.

InSync, under Qualifacts, highlights SOC 2–aligned controls, AWS hosting, and ongoing testing. They also maintain HIPAA compliance and document their FHIR API program. Compared to DrChrono, they provide clearer written commitments to SOC practices.

Usability and interoperability

DrChrono focuses on mobility and speed with Apple-native apps, check-in kiosks, and device integrations. Their ConnectEHR program supports FHIR and REST API access for lab, imaging, and app integrations.

InSync targets team-based workflows. Their system allows role-specific dashboards and FHIR-based data sharing, which supports large behavioral health and multi-disciplinary practices. While configuration options are strong, onboarding may be more structured compared to DrChrono’s mobile-first approach.

Pricing and payment options

DrChrono uses quote-based pricing with tiered plans. Patient payments are integrated with published card rates, but transparency on data export fees, uptime guarantees, or grace periods is limited. Cancellation requires advance written notice, and month-to-month options are not widely advertised.

InSync also prices by quote, adjusting for practice size and modules. They accept multiple payment methods and define renewal, termination fees, and hourly charges for data export in their contracts. They advertise 99% uptime but do not publish a formal SLA. While pricing transparency is limited, their contract mechanics are clearly outlined.

Conclusion

DrChrono is a strong choice for small to mid-sized practices seeking mobility, simple setup, and Apple-native workflows. InSync is better suited for larger or behavioral health practices that need extensive configuration, structured contracts, and clear data portability terms. Both provide robust EHR solutions, but the right fit depends on whether your priority is mobile simplicity or comprehensive configurability.