InSync: In-Depth Healthcare Software Review

About InSync

InSync started out as a medical transcription company in 2002 and has grown since then to become a market-leading medical software and services provider, delivering MU-3 certified electronic medical records, practice management, revenue cycle management, and medical transcription solutions for practices across all 50 states.

InSync has earned high ratings from Capterra, GetApp, and Software Advice, scoring 4.5/5 stars, also earning the Best Customer Support award in 2021 from Software Advice, among many others. Client reviews praise the software's practical and rich features and its friendly yet resourceful customer support team and developers.
 

InSync Solutions and Services

Electronic Health Record (EHR)

InSync offers a fully integrated specialty-specific EHR software with mobile capability with its mobile EHR app. It maintains a robust solution for charting patient progress and assisting with state reporting, court-mandated therapy and drug testing, patient management, etc.

The EHR software provides you with custom patient forms that you can further customize to your practice needs. In addition, you get a pre-provider configuration of workflows within the system, and InSync's team will be committed to providing you with the best system configurations for your practice.

EHR features include:

• Create and update patient records
• Track a patient's medical history
• Lab data
• Imaging results
• Demographic data
• Interoperability
   

Inpatient EHR

InSync offers intake practices their specific EHR software that can boost their productivity with the following solutions:

• Patient Engagement
• Scheduling
• Communication
• Billing
• Overall Management

The InPatient EHR packs bed board management tools that allow intake departments to see available beds and soon available ones. The software allows you to dispense drugs to assigned inpatient recipients on time and receive past due medication alerts.

A full suite of medical billing tools is also included in the InPatient EHR that will help you automate your RCM processes. Electronic medical records are automatically integrated with the entire system.
 

Electronic Medication Administration Record (eMAR) Software

eMAR is a vital drug documentation tool that keeps a legal record of drugs administered to a patient. It is designed for maximum care delivery and patient safety; it is also mobile-friendly across all devices.

eMAR allows you to create personalized administration schedules for each patient and automates the process of distributing, tracking, and re-ordering medications and treatments. Medication schedules are color-coded and provide you with real-time alerts on missed or upcoming medications.

Moreover, eMAR provides you with detailed medication administration reports with medication administration automatically linked to billing.
 

Telehealth

InSync offers practices its own telemedicine software that allows your practice to host virtual patient appointments with an all-in-one HIPAA-compliant software. InSync Telehealth features include:

• Integrated scheduling with patient portal
• Integrated billing and online payments
• Unlimited video conferences with Zoom integration
• Group Teletherapy (unlimited participants)
• Easily take notes during calls
   

E-Prescribing Software

InSync E-Prescribing software allows you to engage with patient pharmacies and collect important pharmacological information before prescribing a potent medication. E-Prescribing is fully cloud-based and allows you to access your patient's pharmacy from any device without the need for an application.

The software is also pre-integrated with your EHR software; its features include the following:

• EPCS
• APPRISS Integration
• Medication History
• Eligibility Checks
• Safe Routing
• Prescription Renewals
• Request Authorization
• Interaction Alerts
• Electronic Prior Authorizations
   

The 3-Minute Encounter

The 3-Minute Encounter is simply the automation of patient charting with three steps in 3 minutes or less. You can easily add or subtract symptoms to reflect each patient, and your templates will be customized to meet your practice needs.

The 3-minute Encounter allows you to:

• Automate Encounters
• Input Instant Comments
• Increase your Accuracy
   

Practice Management Software

InSync offers complete practice management software that will replace your third-party applications. The practice management software can be adjusted to fill the gaps in coverage that your practice requires, and it packs several features such as:

• Clean reports
• Easy-to-use scheduler
• Configurable dashboard
• Automated workflows
• Auto imported charges
• Batch eligibility verification
• Patient cost estimator
• Claims processing
• Hardware agnostic kiosk
• Patient portal
   

Automated Medical Billing Software

InSync's automated medical billing software is dedicated to providing you with the ability to submit clean bills and reduce denials. You can post multiple claims with a single click, send patient statements electronically, and let InSync auto-generate and auto-transmit claims for you. The software can also automatically run eligibility checks and allows you to configure its rules engine.
 

Dedicated Patient Portal Website

The fully integrated online patient portal will increase your patient engagement as you provide them with a range of self-service features such as:

• Appointment scheduling
• Lab results
• Digital Signatures
• Online payments
• Telemedicine/Telehealth
   

Revenue Cycle Management

InSync will outsource your revenue cycle management by connecting you with an account manager and team of experts, who will provide you with insight into your medical revenue and have regular clear communications to discuss any related matters.

InSync's RCM team will:

• Handle your patient eligibility checks
• Run authorizations for multiple visits
• Deliver your statements no matter the medium
   

Medical Credentialing Services

Medical credentialing is basically the process of obtaining, verifying, and assessing a practitioner's qualifications. InSync stays engaged with the whole process until its client's providers or clinicians are enrolled and receive their documents and an effective date.

Medical credentialing services provide you with:

• Application diligence
• Payer applications
• Copies
• Privileging requirements
• Contracts
• PAR ID's
   

InSync Plans and Prices

InSync does not advertise any prices for its healthcare solutions and software. You are encouraged to request a free live demo from their website to see a demonstration of the software as you inquire about its price. InSync will provide you with a unique quote depending on your practice's size and needs.
 

Customer Support

You can reach InSync's team by live chat or phone at 877-246-8484. You can also submit a ticket with your message to the sales team, and they will get back in touch as soon as possible.
 

Final Words

InSync offers a complete set of healthcare solutions and software for behavioral, mental, and medical practices. All of its software is mobile optimized for easy access on any device without the need for a mobile application. You can request a live demo from their website to see the software in action.