InSync
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- 99% uptime
 - Patient self-registration and scheduling
 - Highly configurable system
 
- No native mobile app
 - No direct phone support
 
InSync EHR, founded in 2008 in Tampa, Florida, and later acquired by Qualifacts in 2021, is a cloud-based electronic health record and practice management software built for small to mid-sized behavioral health and human services providers. The platform brings together essential tools such as clinical documentation, scheduling, billing, telehealth, e-prescribing, and eMAR, offering a comprehensive solution that reduces the need for multiple systems. Its flexibility allows practices of all sizes to configure workflows, dashboards, and quick physical exam charts to fit unique needs, while integrated electronic claims submission, insurance verification, and revenue cycle management strengthen financial performance. Customer experience is mixed but leans positive. On Capterra, InSync holds a strong 4.5/5 rating, with users praising its customization, reporting capabilities, and billing process. Positive reviews highlight smooth implementation, automated billing functions, and effective patient engagement features like the robust patient portal. On the other hand, some users mention slower customer support, a steep learning curve, and system speed issues as drawbacks. When it comes to pricing, InSync does not list costs publicly. Instead, providers are encouraged to request a free demo and receive tailored quotes.
- Pricing : Starting at $74
 - Free Trial : Unavailable
 - AI Features : Available
 - Specialty Support : Unavailable
 - HIPAA Compliance : Available
 - Practice Size Fit : SMBs
 - Payment Methods : Available
 - BBB Rating : N/R
 - Customer Satisfaction : Good
 
- Advanced hosting infrastructure
 - Reduced revenue leakage
 
- Automated Billing & Claims
 - Built-In Telehealth
 - Customizable Templates Management
 - e-Prescribing
 - Lab/Imaging Integration
 - Multi-Location Support—Undisclosed
 - Online Scheduling
 - Patient Payment Processing
 - Revenue Cycle Analytics
 - Self-Service Patient Portal
 - Software- or AI-Assisted Charting
 - Voice-to-Text Dictation
 
- Automated Reminders (SMS/Email)
 - Mobile App (iOS/Android)
 - Reputation Management Tools
 - Secure Patient Messaging
 - Self-Service Patient Portal
 
- API Access
 - Major EHR/PM Systems (e.g., Epic, Cerner)
 - Payment Processors
 - Zapier/Workflow Automation—Undisclosed
 
- FAQs
 - Guided Training / Onboarding
 - Help Center / Knowledge Base
 - Live Chat
 - Phone
 - Ticketing
 - Video Demos / Webinars
 
- Cancellation Penalties
 - Data Export / Portability Fees Disclosed
 - Grace Period for Cancellation
 - Month-to-Month Plan Available
 - Transparent Pricing
 - Uptime SLA Published—Undisclosed