InSync vs Valant

InSync EHR, founded in 2008 in Tampa, Florida, and later acquired by Qualifacts in 2021, is a cloud-based electronic health record and practice management software built for small to mid-sized behavioral health and human services providers. The platform brings together essential tools such as clinical documentation, scheduling, billing, telehealth, e-prescribing, and eMAR, offering a comprehensive solution that reduces the need for multiple systems. Its flexibility allows practices of all sizes to configure workflows, dashboards, and quick physical exam charts to fit unique needs, while integrated electronic claims submission, insurance verification, and revenue cycle management strengthen financial performance. Customer experience is mixed but leans positive. On Capterra, InSync holds a strong 4.5/5 rating, with users praising its customization, reporting capabilities, and billing process. Positive reviews highlight smooth implementation, automated billing functions, and effective patient engagement features like the robust patient portal. On the other hand, some users mention slower customer support, a steep learning curve, and system speed issues as drawbacks. When it comes to pricing, InSync does not list costs publicly. Instead, providers are encouraged to request a free demo and receive tailored quotes.

Valant is a privately held healthcare software company based in Seattle, Washington, founded in 2005 by psychiatrist Dr. David Lischner. They focus exclusively on behavioral health, offering an integrated electronic health record (EHR) and practice management system for therapists, psychiatrists, and mental health clinics of all sizes. Their platform combines clinical tools, billing workflows, scheduling, telehealth, outcome tracking, and patient engagement features in one system. What sets Valant apart is their emphasis on streamlining mental health-specific workflows. Features like prepopulated notes, integrated outcome measures, and group therapy tools are tailored to support efficient care delivery and administrative management. Their platform includes API support, digital billing assistance, and a patient-facing mobile app. Valant receives mixed reviews from users. Many praise their behavioral health specialization and ease of use, while others point to limitations in customization and support responsiveness. They are not currently accredited by the Better Business Bureau and have varying scores across review platforms. This review explores Valant’s full range of features, pricing approach, support options, and how they compare to other providers. If you're considering software built around behavioral health needs, this breakdown will help you decide if Valant aligns with your practice goals.