Valant EHR Review: Integrated Suite for Behavioral Health

Valant at a Glance

Valant, a privately held healthcare technology company based in Seattle, Washington, provides electronic health record (EHR) and practice management software designed specifically for behavioral health providers.

Founded in 2005 by psychiatrist Dr. David Lischner, Valant addresses the limitations of generic medical EHRs in mental health settings. It primarily serves psychiatrists, therapists, practice owners, billing staff, and administrators across solo, group, and multi-location practices.

The company’s cloud-based software combines clinical documentation, outcome tracking, billing, telehealth, patient intake, and engagement tools in a single system. Valant aims to reduce the administrative burden faced by behavioral health practices by streamlining intake processes, automating compliance tasks, and simplifying revenue cycle management.

Their platform includes specialty-specific features such as customizable treatment plans, automated scoring of clinical assessments, e-prescribing, and a patient portal that supports telehealth and secure communication. The overall focus of the platform is to help behavioral health providers manage daily operations more efficiently while maintaining high standards of care.

What Features & Services Do They Offer?

Valant provides an end-to-end EHR and practice management solution for behavioral health. Their system integrates clinical, administrative, billing, and patient engagement tools. Below is a categorized breakdown of their range of features and functionalities.

Clinical tools

• Clinical documentation: This feature helps clinicians generate audit-ready notes quickly using customizable templates and AI-assisted narrative tools. It reduces time spent on charting while improving consistency and payer compliance
• Outcome measures integration: Their platform includes over 80 built-in assessment automations that score and graph directly within clinical notes. This makes it easier for providers to track treatment progress and support evidence-based care
• Treatment planning: Providers can build detailed, compliant treatment plans using integrated templates and Wiley PracticePlanners content. Progress updates can be made directly from notes, making collaboration and plan reviews more efficient
• ePrescribing: Clinicians can prescribe medications directly from their notes with built-in drug interaction alerts, prior authorization tools, and PDMP checks. This simplifies medication management and enhances patient safety
• Group therapy tools: Valant offers dedicated tools to manage group enrollment, appointment scheduling, shared documentation, attendance, billing, and telehealth sessions for up to 30 participants. This simplifies medication management and enhances patient safety
• Integrated eLabs: Providers can send lab requests and receive results through EHR. The system includes behavioral health-specific formats and tracking tools to streamline lab workflows
• Clinical reporting: Their reporting tools give practices clear insight into diagnoses, retention rates, clinician productivity, and documentation status. This supports better operational decisions and improves patient care delivery

Practice management

• Prospective patient management: Valant includes a built-in CRM that captures patient inquiries, matches them with the right provider, and tracks outreach. This helps practices reduce intake time and improve conversion rates
• Scheduling: Their calendar allows for robust appointment management, checking documentation status, and launching telehealth or billing workflows from one centralized view. This reduces toggling and speeds up administrative tasks
• Consent and intake forms: Digital intake packets and consent forms are auto-assigned by program type and sent securely through the portal or email. Practices can track progress and store signed forms automatically in the patient chart
• Eligibility checking: Valant offers enhanced eligibility tools that accurately check mental health coverage. The system flags potential denial risks and gives upfront copay and deductible information for clearer billing expectations
• Revenue Cycle Management: Charges are automatically generated from appointments, and the system applies payer-specific rules to reduce errors. Integrated ERA posting and customizable fee schedules help practices get paid faster with fewer rejections
• Integrated clearinghouse: Practices can connect to over 5,000 payers for claims submission and batch eligibility checks. The system helps reduce claim rejections and simplifies remittance and appeals processing
• Credit card processing: Patients can pay balances through the portal using securely stored card data. Valant supports AutoPay, flexible plans, and PCI-compliant encryption to streamline payments and reduce administrative workload
• Claims assist: Their built-in digital billing assistant reviews and edits charges using behavioral health-specific rules. This helps reduce claim denials and saves billing teams time on manual review
• Behavioral health billing services: Valant offers in-house billing services that are fully integrated with their EHR. Practices can outsource claims management while maintaining full visibility into financial performance
• Performance reporting: The system delivers detailed analytics on financial performance, marketing efforts, patient retention, and provider productivity. Practices can use this data to drive smarter, growth-oriented decisions
• API management: Valant offers flexible inbound, outbound, and bi-directional APIs to connect with third-party tools. This allows practices to enhance scheduling, billing, and reporting workflows across platforms

Patient engagement

• Patient portal: Their mobile app, MYIO, gives patients a single place to schedule visits, complete forms, pay bills, message providers, and join telehealth sessions. It improves access and simplifies the overall patient experience
• Telehealth: Valant supports HIPAA-compliant video sessions for individuals, couples, and groups. Features include virtual waiting rooms, whiteboarding, chat, and screen sharing to enhance remote care delivery
• Automated patient communications: The platform sends appointment reminders, intake instructions, payment updates, and broadcast messages through SMS, email, or phone. This reduces no-shows and saves hours of manual follow-up
• Online bill pay: Patients can view statements, store card information, and pay securely through the MYIO portal. This ensures timely collections and a smoother payment process for both patients and staff

Compliance and security

• PDMP integration: Providers can access real-time prescription histories from 43 states and the District of Columbia without leaving the EHR software. This supports safer prescribing and meets state compliance requirements
• HIPAA-compliant architecture: Valant’s platform, including telehealth and secure messaging, is designed to meet HIPAA standards. This helps protect patient records and minimize legal risk for practices
• Audit-ready documentation: Notes, treatment plans, and billing details are formatted for payer compliance. Providers can pass audits confidently without an extra administrative burden

Valant EHR Pricing & Plans

Valant takes a personalized approach to pricing rather than offering fixed plans. Instead of listing set packages or standard fees online, they work directly with each practice to build a pricing structure based on specific needs.

While this customization allows for flexibility, it also means that pricing details like monthly versus annual rates, feature-based costs, or setup fees aren’t available upfront.

There's no mention of a free trial or published details on payment methods, cancellation policies, or potential hidden costs.

To get accurate pricing and understand what’s included, practices must contact Valant directly and speak with a product specialist.

A live demo or pre-recorded walkthrough is available to help evaluate whether the software is a good fit before moving forward.

The Advantages

• Explicitly designed for behavioral health: Valant’s platform was built from the ground up to serve behavioral health providers, incorporating mental health-specific workflows, documentation templates, and outcome tracking tools. This focus helps clinics operate more efficiently and meet the unique demands of behavioral health care
• Streamlined documentation with prepopulated content: Clinical notes can carry forward previous information, reducing repetitive data entry and saving providers significant time. This improves consistency across sessions and allows clinicians to focus more on patient care
• Integrated billing and revenue tools: Valant’s all-in-one system connects clinical documentation with billing, claim submission, and payment processing. This integration can help reduce errors, increase reimbursement rates, and simplify financial operations for both solo and group practices
• Flexible scheduling and appointment reminders: The scheduling tool supports multiple providers and locations, with automated reminders via email, text, or phone. This can help reduce no-shows and keep patient engagement consistent across the practice
• Built-in outcome measures and screeners: Providers can assign screeners and assessments that are automatically scored and pulled into notes. This helps support data-driven clinical care and improves treatment planning without extra administrative work
• User-friendly interface across devices: Many users find the system intuitive and easy to navigate, whether on a desktop or a mobile device. For busy practices, this can mean faster training, fewer workflow disruptions, and improved day-to-day use
• Robust reporting and analytics tools: Valant offers a variety of reports for productivity, billing, and clinical data. These tools give practices better visibility into operations and can help with compliance, revenue optimization, and decision-making
• Secure and cloud-based: As a cloud-based EHR, Valant enables providers to access patient records and complete documentation from anywhere. This flexibility is especially useful for remote teams or telehealth-based practices

Disadvantages

• Limited pricing transparency: Valant does not publish specific pricing details or package breakdowns on their website, requiring prospective customers to contact sales for quotes. This lack of upfront clarity can make it harder for clinics to compare options or plan budgets without committing to a sales call
• Mixed customer support reviews: While some users report helpful interactions, others have experienced delays in response times or difficulty reaching support. For practices that rely on timely resolutions to technical or billing issues, inconsistent support could lead to workflow disruptions
• Customization can be restrictive: Some users have reported that clinical documentation templates and scheduling tools are not as customizable as they’d like. This may limit flexibility for practices with unique workflows or specialized documentation needs
• Steeper learning curve for some users: Although many find the system intuitive over time, initial onboarding can be challenging, especially for teams unfamiliar with behavioral health EHRs. Smaller practices might face a slower ramp-up without a dedicated in-house trainer or IT lead
• Occasional system glitches and lag: Many users have reported bugs or performance slowdowns, particularly during updates or high-traffic periods. These can create frustration during busy clinic hours and, if issues persist, may affect productivity

What Is the Customer Experience Like?

Valant holds a rating of 4.1 out of 5 on Capterra and 3.2 out of 5 on G2. They are also not accredited by the Better Business Bureau (BBB) and currently hold an F rating due to three unanswered complaints out of 11 filed.

While these ratings offer insight, they may not fully reflect Valant’s quality, as reviews often skew negative, and satisfied users may be less likely to leave feedback.

Positive reviews

Users frequently describe Valant as intuitive and easy to navigate, noting that the EHR system fits well into behavioral health practices' daily routines. Many have said the interface feels user-friendly and accessible, even for those with limited technical experience.

Several reviewers find features like customizable templates, integrated billing, and automated appointment reminders especially helpful. Some users also report that tools such as note prepopulation, data carry-forward, and client portal screeners have helped them save time and stay better organized.

Others have appreciated Valant’s cloud-based platform's flexibility, noting that it works well across Mac, iOS, and Windows devices. The built-in outcome measures and reporting functions are often mentioned as helpful in tracking progress and supporting reimbursement goals.

In terms of support, many customers say their experience has been positive, with staff described as responsive and knowledgeable.

Negative reviews

Many users report frustrations with Valant’s customer service, citing difficulties reaching live support and delays in ticket resolution. Several reviewers say that emails and voicemails often go unanswered, and some express concerns about limited follow-through on reported issues.

Billing and contract concerns are also common themes in user feedback. Some customers say they were unexpectedly charged for features they did not use or had trouble canceling their subscriptions. Others mention confusion around termination terms, claiming they felt locked into long-term agreements even after attempting to exit.

Users also describe challenges with certain technical features, including billing integrations, telehealth, and patient scheduling. Some feel the platform is less intuitive than advertised, with occasional software glitches and a steeper-than-expected learning curve. Several reviewers add that customization options feel limited and that switching systems or exporting data can be cumbersome.

Customer Support & Service

Valant offers phone support for prospective and current users. For product inquiries, new customers can call 888-774-0532 or email info@valant.com, and existing users can reach support at 888-282-8085 for help with technical or account-related issues.

Their self-service resources include their knowledge base, video tutorials, and a blog with product tips and updates. You can also fill out a form to request a live demo or watch a recorded demo to explore the software at your own pace.

Conclusion

Valant stands out for their behavioral health focus, offering specialized EHR tools built to streamline clinical documentation, automate billing, and support outcomes-driven care.

Their cloud-based platform is designed to serve solo providers, mid-sized clinics, and large group practices, with flexible features that scale to different team sizes and treatment models. With tools like prepopulated notes, integrated assessments, and reporting features, they help behavioral health professionals stay efficient and compliant.

Customers frequently highlight the system’s ease of use, robust scheduling tools, and comprehensive billing workflows. Many find that the prebuilt templates and clinical content save time, while the ability to access everything in one place enhances productivity.

However, some users have reported drawbacks such as limited customization and inconsistent support, and overall satisfaction appears to vary across different user experiences.

If you’re exploring Valant, it’s worth comparing them side-by-side with other options in the EHR space. You can start by checking out our full medical software review page, using our comparison tool to assess top contenders, and browsing our blog for deeper industry insights.