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CentralReach vs Valant

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Pros
  • All-in-one clinical and operations platform
  • Behavioral health-focused billing tools
  • Built-in compliance and access controls
  • Offline-capable mobile app for fieldwork
  • Scalable for multi-location organizations
Pros
  • Mobile app access for patients and staff
  • Outcome tracking tools built-in
  • Automated reminders and intake forms
  • Integrated reporting and analytics tools
Cons
  • Steep learning curve for new users
  • Inconsistent support response times
  • Expensive for small or solo practices
  • Occasional bugs after system updates
Cons
  • No public pricing information
  • Limited customization for some users
  • Mixed reviews on customer support
  • Occasional system lag
Summary

CentralReach is a healthcare software company founded in 2012 and headquartered in Fort Lauderdale, Florida. They specialize in serving organizations that provide applied behavior analysis (ABA), autism therapy, and developmental disability services. Their platform offers a unified solution that combines clinical data collection, scheduling, billing, payroll, telehealth, and ongoing staff training, all designed to meet the complex needs of therapy-focused practices. One of their standout features is their customization capabilities, allowing users to build tailored clinical programs and data forms. They also offer CR Institute, a built-in learning management system that supports CEUs and certification prep for RBTs and BCBAs. CentralReach’s tools are built to accommodate a wide range of service settings, including in-home, school-based, and clinic care. While customer feedback is largely positive about the platform’s functionality and impact, some users report a steep learning curve and inconsistent support responsiveness. They maintain a BBB profile, have been featured on the Inc. 5000 list, and continue to grow within their niche. For organizations exploring practice management solutions in the ABA and therapy space, CentralReach presents a compelling, specialized option worth a closer look.

Summary

Valant is a privately held healthcare software company based in Seattle, Washington, founded in 2005 by psychiatrist Dr. David Lischner. They focus exclusively on behavioral health, offering an integrated electronic health record (EHR) and practice management system for therapists, psychiatrists, and mental health clinics of all sizes. Their platform combines clinical tools, billing workflows, scheduling, telehealth, outcome tracking, and patient engagement features in one system. What sets Valant apart is their emphasis on streamlining mental health-specific workflows. Features like prepopulated notes, integrated outcome measures, and group therapy tools are tailored to support efficient care delivery and administrative management. Their platform includes API support, digital billing assistance, and a patient-facing mobile app. Valant receives mixed reviews from users. Many praise their behavioral health specialization and ease of use, while others point to limitations in customization and support responsiveness. They are not currently accredited by the Better Business Bureau and have varying scores across review platforms. This review explores Valant’s full range of features, pricing approach, support options, and how they compare to other providers. If you're considering software built around behavioral health needs, this breakdown will help you decide if Valant aligns with your practice goals.

Quick Stats
  • Pricing : Custom quote
  • Free Trial : 30 days
  • AI Features : Available
  • Specialty Support : ABA, autism therapy, developmental disabilities, special education
  • HIPAA Compliance : Certified
  • Practice Size Fit : Mid-Large (10+) / Enterprise
  • Payment Methods : Limited options—quote required
  • BBB Rating : A+
  • Customer Satisfaction : Good
Quick Stats
  • Pricing : Customized per practice; quote-based
  • Free Trial : Unavailable
  • AI Features : Narrative generation and note prepopulation
  • Specialty Support : Behavioral and mental health only
  • HIPAA Compliance : Certified
  • Practice Size Fit : Solo to multi-location practices
  • Payment Methods : Details undisclosed - quote required
  • BBB Rating : F
  • Customer Satisfaction : Poor
Selling Points
  • Tailored platform for ABA and developmental disability care
  • Supports service delivery across home, school, and clinic settings
  • Built-in continuing education and staff certification tools
  • Fully customizable clinical programs and data collection forms
Selling Points
  • Dedicated group therapy management
  • 80+ integrated clinical screeners
  • MYIO app for patient engagement
  • Behavioral health-specific billing service
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Undisclosed
    Zapier/Workflow Automation
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published
Billing & Contract Policies
  • Undisclosed
    Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Undisclosed
    Grace Period for Cancellation
  • Undisclosed
    Month-to-Month Plan Available
  • Transparent Pricing
  • Undisclosed
    Uptime SLA Published

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