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athenahealth vs Valant

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Pros
  • Fast AI-powered charting
  • Built-in telehealth and billing tools
  • Flexible third-party integrations
  • Scales with practice size
  • Real-time performance tracking
Pros
  • Mobile app access for patients and staff
  • Outcome tracking tools built-in
  • Automated reminders and intake forms
  • Integrated reporting and analytics tools
Cons
  • Complex setup process
  • Extra costs for full features
  • Clunky user interface
  • Contract and billing concerns
Cons
  • No public pricing information
  • Limited customization for some users
  • Mixed reviews on customer support
  • Occasional system lag
Summary

Founded in 1997 in San Diego and now headquartered in Watertown, Massachusetts, athenahealth provides a cloud-based platform that integrates electronic health records, revenue cycle management, practice operations, and patient engagement tools. Their athenaOne suite combines AI-powered features like ambient documentation, predictive analytics, and automated billing workflows to help providers reduce administrative burden and improve clinical efficiency. The platform also supports telehealth, mobile access, open API integrations, and participation in a national provider network, making it highly adaptable for practices of various sizes and specialties. Athenahealth’s percentage-based pricing model aligns with practice revenue, and their Success Community gives users input into product evolution. While users value its automation and flexibility, some report challenges with implementation, usability, and contract clarity. Still, athenahealth’s broad capabilities and ongoing innovation make it a strong contender for modern, data-driven healthcare delivery.

Summary

Valant is a privately held healthcare software company based in Seattle, Washington, founded in 2005 by psychiatrist Dr. David Lischner. They focus exclusively on behavioral health, offering an integrated electronic health record (EHR) and practice management system for therapists, psychiatrists, and mental health clinics of all sizes. Their platform combines clinical tools, billing workflows, scheduling, telehealth, outcome tracking, and patient engagement features in one system. What sets Valant apart is their emphasis on streamlining mental health-specific workflows. Features like prepopulated notes, integrated outcome measures, and group therapy tools are tailored to support efficient care delivery and administrative management. Their platform includes API support, digital billing assistance, and a patient-facing mobile app. Valant receives mixed reviews from users. Many praise their behavioral health specialization and ease of use, while others point to limitations in customization and support responsiveness. They are not currently accredited by the Better Business Bureau and have varying scores across review platforms. This review explores Valant’s full range of features, pricing approach, support options, and how they compare to other providers. If you're considering software built around behavioral health needs, this breakdown will help you decide if Valant aligns with your practice goals.

Quick Stats
  • Pricing : Custom quote
  • Free Trial : Undisclosed
  • AI Features : Available
  • Specialty Support : Primary care, mental health, pediatrics, FQHCs, dental
  • HIPAA Compliance : Certified
  • Practice Size Fit : Solo / Small / Mid-Large / Enterprise
  • Payment Methods : Credit Cards, ACH
  • BBB Rating : D-
  • Customer Satisfaction : Fair
Quick Stats
  • Pricing : Customized per practice; quote-based
  • Free Trial : Unavailable
  • AI Features : Narrative generation and note prepopulation
  • Specialty Support : Behavioral and mental health only
  • HIPAA Compliance : Certified
  • Practice Size Fit : Solo to multi-location practices
  • Payment Methods : Details undisclosed - quote required
  • BBB Rating : F
  • Customer Satisfaction : Poor
Selling Points
  • User-driven product updates
  • Revenue-based pricing model
  • Large national provider network
  • Predictive analytics for patient care
Selling Points
  • Dedicated group therapy management
  • 80+ integrated clinical screeners
  • MYIO app for patient engagement
  • Behavioral health-specific billing service
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Undisclosed
    Zapier/Workflow Automation
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published
Billing & Contract Policies
  • Undisclosed
    Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Undisclosed
    Grace Period for Cancellation
  • Undisclosed
    Month-to-Month Plan Available
  • Transparent Pricing
  • Undisclosed
    Uptime SLA Published

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