Azalea Health vs InSync

Azalea Health was founded in 2008 in Valdosta, Georgia, and is now headquartered in Atlanta. They provide cloud-based healthcare IT solutions tailored to small practices, rural health clinics, and critical access hospitals. Their platform combines electronic health records, practice management software, revenue cycle management, analytics, and telehealth services into one system designed to simplify operations and improve patient care. Core features include a single patient record that unifies clinical and billing information, a patient portal for engagement, customizable templates, real-time updates, integrated billing workflows, and built-in telehealth sessions. Customer experience with Azalea Health is mixed but leans positive overall. Users often praise the system’s ease of use, responsive customer support, and quick onboarding, with some users reporting full training completed in under a week. At the same time, negative reviews mention long-term contracts, additional fees for features, and occasional performance slowdowns. Azalea does not publish standard pricing; instead, they offer a quote-based model. While some practices found them initially affordable, others reported rising costs due to add-ons and package changes. 

InSync EHR, founded in 2008 in Tampa, Florida, and later acquired by Qualifacts in 2021, is a cloud-based electronic health record and practice management software built for small to mid-sized behavioral health and human services providers. The platform brings together essential tools such as clinical documentation, scheduling, billing, telehealth, e-prescribing, and eMAR, offering a comprehensive solution that reduces the need for multiple systems. Its flexibility allows practices of all sizes to configure workflows, dashboards, and quick physical exam charts to fit unique needs, while integrated electronic claims submission, insurance verification, and revenue cycle management strengthen financial performance. Customer experience is mixed but leans positive. On Capterra, InSync holds a strong 4.5/5 rating, with users praising its customization, reporting capabilities, and billing process. Positive reviews highlight smooth implementation, automated billing functions, and effective patient engagement features like the robust patient portal. On the other hand, some users mention slower customer support, a steep learning curve, and system speed issues as drawbacks. When it comes to pricing, InSync does not list costs publicly. Instead, providers are encouraged to request a free demo and receive tailored quotes.