AdvancedMD vs InSync

InSync vs. AdvancedMD

Electronic health record (EHR) and practice management systems are essential for streamlining clinical workflows, billing, and patient engagement. Among the many providers, InSync by Qualifacts and AdvancedMD stand out for their comprehensive platforms. While both offer cloud-based solutions with a focus on compliance, configurability, and patient care, their strengths differ when it comes to customization, scalability, and pricing flexibility. This comparison breaks down their offerings across four critical categories: service range and customization, compliance and security, ease of use and interoperability, and pricing.

Service range and customization options

Both InSync and AdvancedMD provide wide-ranging tools that integrate EHR, practice management, and billing. Each platform includes patient portals, scheduling, billing automation, telehealth, and e-prescribing, helping practices consolidate multiple systems into one. Customizable templates and dashboards are also available in both solutions, allowing providers to align workflows with their specialty needs. For example, both platforms enable specialty-specific charting, physical exam templates, and dashboards that surface role-relevant tasks for clinicians and administrative staff. This ensures greater efficiency across practices of different sizes.

The key difference lies in the scope and depth of customization. InSync focuses heavily on behavioral health and human services, offering configurable dashboards tailored to agencies like Certified Community Behavioral Health Clinics (CCBHCs). Their ASAM support and addiction treatment modules highlight this specialization. AdvancedMD, by contrast, serves a broader range of medical specialties including multi-provider practices, primary care, and specialty groups. Their Build-a-Bundle model lets practices choose the exact mix of features needed, from task donuts for prioritizing physician work to integrated telehealth workflows. In short, InSync offers niche depth in behavioral health, while AdvancedMD provides broader adaptability for general and specialty medicine.

Compliance and security

On compliance, both systems share a strong foundation. Each platform is HIPAA compliant, ensuring they meet U.S. law requirements for safeguarding protected health information. They both maintain ONC certification, confirming they align with federal standards for EHR technology. Cloud hosting with redundant backups provides additional security, while multi-factor authentication and controlled user access strengthen confidentiality protections. These shared compliance measures give practices confidence in data security and regulatory readiness.

Their distinctions become clear when looking at external certifications and scope. InSync emphasizes SOC 2 compliance alongside HIPAA, highlighting its alignment with security best practices and third-party audits. This is particularly relevant for behavioral health providers managing sensitive patient data. AdvancedMD, meanwhile, promotes broader regulatory support, such as DEA-compliant electronic prescribing of controlled substances (EPCS) and streamlined reporting for MIPS and immunization registries.

Ease of use and interoperability

Ease of use is a common strength across both platforms. Each solution aims to reduce administrative burden by consolidating charting, billing, scheduling, and patient communication into one interface. Providers benefit from patient self-scheduling, secure messaging, and electronic claim submission, which cut down on manual work. Both platforms also include interoperability tools, with APIs and integrations that let departments exchange data seamlessly, ensuring that clinical and administrative teams work from a single source of truth.

The differences appear in day-to-day usability and system flexibility. InSync has been praised for its deep configurability but also noted for a steeper learning curve and slower navigation in certain areas. Reviews mention challenges with support response time and longer data migration during implementation. AdvancedMD also comes with a learning curve, yet its role-specific mobile apps and embedded telemedicine make it more mobile-friendly and accessible for providers on the go. AdvancedMD’s interoperability hub and open API options also give practices more flexibility in connecting to external systems, whereas InSync focuses more tightly on internal workflow alignment for behavioral health organizations.

Pricing and contracts

In terms of pricing, both companies take a quote-based approach, tailoring costs to practice size, specialty, and volume. Neither publishes a fixed price sheet on their websites, preferring to provide estimates after demos. Both platforms also use subscription models that scale with practice size, making them viable for small to mid-sized clinics (InSync) or larger multi-specialty groups (AdvancedMD). Payment processing, patient billing, and online statements are integrated into both systems, ensuring cash and credit transactions are supported through the platforms.

Where they differ is in transparency and flexibility. InSync’s pricing is often listed on third-party directories at around $75 per user per month, with contract policies including cancellation penalties and a 30-day grace period. Their terms disclose limited portability on data export, and month-to-month plans are not standard. AdvancedMD, on the other hand, offers more flexible pricing models such as per-provider or per-encounter, as well as optional revenue cycle management billed as a percentage of collections. While this makes budgeting more complex, it allows high-volume practices to optimize costs. AdvancedMD also offers a Build-a-Bundle tool that helps practices customize pricing to specific workflows, though their add-on charges for telehealth and patient engagement can increase long-term costs.

Conclusion

Both InSync and AdvancedMD deliver strong EHR and practice management solutions, but they appeal to different types of providers. InSync excels in behavioral health, offering niche modules like ASAM support and highly configurable dashboards for smaller clinics and human services agencies. Its transparent $75 per-user estimates make it easier to predict entry-level costs, though tradeoffs include fewer mobile tools and limited transparency around export fees.

AdvancedMD, in contrast, is built for scalability and multi-specialty care. With role-based mobile apps, telehealth integration, and a Build-a-Bundle pricing model, it fits practices that want a comprehensive, flexible platform capable of supporting both clinical and financial workflows. The tradeoffs include a more complex setup, opaque pricing, and potential add-on costs.

For providers choosing between the two, the decision hinges on priorities: if you are a behavioral health practice seeking depth and configurability, InSync may be the better fit. If you manage a larger or more varied medical group that values mobility, scalability, and regulatory reporting, AdvancedMD offers broader adaptability.