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CentralReach vs ICANotes

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Pros
  • All-in-one clinical and operations platform
  • Behavioral health-focused billing tools
  • Built-in compliance and access controls
  • Offline-capable mobile app for fieldwork
  • Scalable for multi-location organizations
Pros
  • Flexible plans for all clinician types
  • Integrated billing and e-prescribing tools
  • Cloud-based with secure remote access
  • Fast, no-typing documentation system
  • Behavioral health–focused EHR platform
Cons
  • Steep learning curve for new users
  • Inconsistent support response times
  • Expensive for small or solo practices
  • Occasional bugs after system updates
Cons
  • No native mobile app available
  • ICANotes+ transition has stability issues
  • Add-ons raise overall monthly cost
  • Basic reporting and analytics features
Summary

CentralReach is a healthcare software company founded in 2012 and headquartered in Fort Lauderdale, Florida. They specialize in serving organizations that provide applied behavior analysis (ABA), autism therapy, and developmental disability services. Their platform offers a unified solution that combines clinical data collection, scheduling, billing, payroll, telehealth, and ongoing staff training, all designed to meet the complex needs of therapy-focused practices. One of their standout features is their customization capabilities, allowing users to build tailored clinical programs and data forms. They also offer CR Institute, a built-in learning management system that supports CEUs and certification prep for RBTs and BCBAs. CentralReach’s tools are built to accommodate a wide range of service settings, including in-home, school-based, and clinic care. While customer feedback is largely positive about the platform’s functionality and impact, some users report a steep learning curve and inconsistent support responsiveness. They maintain a BBB profile, have been featured on the Inc. 5000 list, and continue to grow within their niche. For organizations exploring practice management solutions in the ABA and therapy space, CentralReach presents a compelling, specialized option worth a closer look.

Summary

Founded in 1999 and based in Annapolis, Maryland, ICANotes is an electronic health record system designed exclusively for behavioral health clinicians. They serve psychiatrists, therapists, counselors, and other mental health professionals seeking streamlined, compliant documentation with minimal typing. Their platform includes point-and-click note templates, customizable treatment plans, and integrated tools for assessments, group therapy, and medication management. ICANotes also supports patient tracking, real-time charting, secure messaging, eligibility verification, and telehealth, all accessible online. Their modernized interface, ICANotes+, introduces faster navigation and an updated layout, although it has received mixed feedback during early adoption. Many users appreciate their documentation speed, compliance readiness, and wide array of mental health–specific templates. Others have noted issues with billing processes, mobile limitations, and system reliability during the platform transition. ICANotes offers flexible pricing for full-time and part-time providers, with optional features like telehealth and revenue cycle management. They are fully HIPAA-compliant and ONC-certified, making them a specialized choice for behavioral health professionals. Read our full review to see if their tools and workflows align with your practice’s needs.

Quick Stats
  • Pricing : Custom quote
  • Free Trial : 30 days
  • AI Features : Available
  • Specialty Support : ABA, autism therapy, developmental disabilities, special education
  • HIPAA Compliance : Certified
  • Practice Size Fit : Mid-Large (10+) / Enterprise
  • Payment Methods : Limited options—quote required
  • BBB Rating : A+
  • Customer Satisfaction : Good
Quick Stats
  • Pricing : Starts at $35 monthly, add-ons extra
  • Free Trial : 30 days
  • AI Features : AI readability enhancer for clinical notes
  • Specialty Support : Behavioral health focus
  • HIPAA Compliance : Certified
  • Practice Size Fit : Small to mid-sized practices
  • Payment Methods : Undisclosed
  • BBB Rating : B
  • Customer Satisfaction : Good
Selling Points
  • Tailored platform for ABA and developmental disability care
  • Supports service delivery across home, school, and clinic settings
  • Built-in continuing education and staff certification tools
  • Fully customizable clinical programs and data collection forms
Selling Points
  • AI tool that improves note readability
  • Auto-coding to boost billing accuracy
  • Separate psychotherapy note protection
  • Full-service billing option available
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Undisclosed
    Voice-to-Text Dictation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Integrations
  • API Access
  • Undisclosed
    Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Undisclosed
    Zapier/Workflow Automation
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Customer Support & Resources
  • Email
  • Undisclosed
    FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published

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