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ICANotes is a cloud-based electronic health record (EHR) platform built specifically for behavioral and mental health professionals. It supports comprehensive clinical documentation, patient management, billing, telehealth, and compliance tools tailored to therapists, psychiatrists, and counselors. ICANotes+ is their upgraded interface that offers a more modern design, improved navigation, and new usability features compared to the original version.

ICANotes pricing varies by plan type and clinical role. Plans for part-time non-prescribers begin at $35 per month, and full-time non-prescribers pay $75 monthly. Full-time prescribers pay $213 monthly, while part-time prescribers pay $138 monthly. Optional add-ons like telehealth access, text reminders, and revenue cycle management services are available for additional fees.

ICANotes does not currently offer a native mobile application for iOS or Android. However, their web-based system is accessible via mobile browsers, allowing clinicians and patients to log in from tablets or smartphones. Patients can access their portal using a third-party app with manual setup and credentials. 

Yes, ICANotes provides a 30-day free trial for new users. During the trial, practices can explore the system, including note templates, scheduling tools, patient portals, and billing features. No long-term commitment is required, and users can cancel with at least 15 days’ notice to avoid further charges. Upon termination, data export is available for a one-time fee.

ICANotes offers multiple customer support options. Providers can reach them by phone at 866-847-3590, by text at 866-302-1160, or by email at ticket@icanotes.com. Live chat is available on their website, and users can also submit and track tickets through the support portal.