Lexie Hearing Review: Bose-Powered OTC With App Fine-Tuning

At a Glance

Lexie Hearing is a consumer-focused hearing aid provider specializing in over-the-counter (OTC), FDA-cleared hearing devices explicitly designed for adults experiencing mild to moderate hearing loss. Founded with the mission of making hearing care more accessible and affordable, they deliver a tech-forward alternative to traditional prescription hearing aids, allowing users to manage their hearing needs independently. In 2025, the company merged with fellow hearing aid brand Eargo to form LXE Hearing, a parent company that now oversees both product lines while maintaining their brand identities. Lexie continues to operate under the health technology company hearX Group's ownership and is headquartered in Boston, Massachusetts.

Two of Lexie’s most popular hearing aids are powered by Bose Ventures, combining Lexie’s mobile app ecosystem with Bose’s advanced acoustic engineering to deliver customizable sound performance. This collaboration enables Lexie to offer hearing solutions that integrate seamlessly with modern smartphones, giving users more control over their listening experience than ever before. Lexie distributes their products directly to consumers through their website and major retail partners such as Best Buy, Walgreens, CVS, and Walmart, making their devices easily accessible throughout the United States.

Lexie emphasizes a user-first approach by offering self-fitting hearing aids that can be programmed through the Lexie app, which is available on iOS and Android devices. These tools allow users to take an in-app hearing test, personalize their sound profile, and adjust settings like volume, treble, bass, and environmental modes, without scheduling clinic visits or professional fittings.

Their pricing is straightforward, and every device comes with a 45-day risk-free trial period, a one-year warranty, and lifetime remote support from Lexie Experts. Optional add-ons, such as protection plans, care kits, and accessories, are also available for those who want extra coverage and convenience.

As a brand, Lexie has earned recognition for their impact on the hearing health space. They were named one of Time Magazine's 100 Most Influential Companies of 2023 and appeared on Inc.’s Best in Business List in 2024 for their work in health products. The company is also SOC 2 compliant, reflecting a high data security standard. They also hold an A+ rating from the Better Business Bureau (BBB), reflecting their focus on trust, accessibility, and customer care.

Their General Hearing Aid Features

Lexie Hearing offers a feature-rich suite of tools designed to give users clinical-level customization without needing in-person fittings. Their over-the-counter hearing aids combine precision hardware with a highly adaptive mobile app, enabling real-time adjustments and personalized settings that accommodate a wide range of listening environments. Below is a breakdown of their product lineup's core technologies and capabilities.

• In-app hearing test: Lexie hearing aids include a built-in hearing test through the mobile app that analyzes your hearing thresholds across multiple frequencies. The results generate recommended gain profiles that automatically calibrate the devices to your hearing needs and help reduce the initial hurdle of manual tuning
• Self-fitting technology: Users can independently program and adjust their devices using the Lexie app. The system allows fine-tuning of volume, treble, bass, and directional settings without requiring a clinical appointment or professional fitting
• Customizable environment profiles: Their environment settings let users switch between multiple preset and personalized program settings based on acoustic conditions. These profiles adjust gain levels, directionality, and noise filtering to optimize hearing in daily situations, such as noisy spaces, outdoor areas, or quiet conversations
• Directional microphone adjustment: Lexie hearing aids offer user-selectable microphone modes that shift focus to sounds in front of the user or allow full 360-degree awareness. This is especially helpful for everyday tasks like navigating crowds or holding conversations in noisy settings
• Adaptive noise reduction: Their OTC hearing aids offer noise reduction algorithms that actively suppress non-speech background noise to improve speech clarity. The system analyzes incoming sound in real time and attenuates environmental distractions without cutting off critical audio cues
• Automatic feedback cancellation: To reduce the risk of high-pitched whistling, their devices use a feedback management system that detects and cancels feedback using phase inversion techniques. This allows for higher amplification without discomfort
• Wind noise management: The wind-specific filtering detects and suppresses low-frequency turbulence caused by moving air. This reduces audio distortion and improves outdoor listening comfort without impacting speech frequencies
• Bluetooth-enabled connectivity: All devices pair with the Lexie mobile app and Bluetooth Low Energy (BLE). Through a smartphone interface, this connection enables complete control over settings, environment profiles, and firmware updates
• Rechargeable battery options: Lexie utilizes rechargeable lithium-ion and traditional replaceable zinc-air batteries, depending on the model. Rechargeable versions provide all-day use with portable charging cases, while replaceable batteries support flexible, low-maintenance use
• Discrete behind-the-ear form factor: Lexie devices use a streamlined behind-the-ear or receiver-in-canal design with ergonomic fittings that remain lightweight and low-profile. This ensures comfort over long wear periods without compromising audio performance. Their B2 Plus and B1 models come with flexible receiver wire lengths and adjustable dome sizes for a secure fit inside the ear canal
• Telecoil compatibility: Lexie hearing aids include telecoil functionality that connects with public hearing loop systems. This lets users hear announcements or presentations more clearly in venues like churches, theaters, and transportation hubs
• Custom frequency shaping controls: Users can adjust treble and bass settings directly in the app to fine-tune the tonal balance. This enables further personalization of speech and environmental sounds based on individual preferences or hearing conditions
• Stored sound profiles: The app allows users to save their most frequently used settings and switch between them instantly. This makes transitioning between environments like home, work, or outdoor spaces easier with a single tap
• Moisture and dust protection: Lexie devices feature nano-coating and ingress protection to safeguard internal components against sweat, dust, and light moisture. While not waterproof, they’re suitable for active, daily use
• Lifetime remote support: Every purchase includes free access to Lexie Experts for technical and hearing support. Users can connect with specialists through video, chat, or phone directly in the app for help with fitting, adjustments, or troubleshooting

What Products & Prices Do They Offer?

Lexie Hearing offers three distinct over-the-counter hearing aid models sold directly through their website and major retailers such as Walgreens, Walmart, CVS, and Best Buy. Prices are advertised and fixed per pair without requiring a quote. Each product includes free lifetime customer support, a one-year warranty, a 45-day money-back guarantee, and access to the Lexie app for full customization.

Available models

• Lexie B2 Plus: These receiver-in-canal (RIC) devices are Lexie’s most advanced model, designed for users who want a rechargeable hearing aid that can stream phone calls and audio, while offering real-time sound customization. They are priced at $999 per pair and come with a portable charging case with an additional full charge for up to 36 hours of use. The B2 Plus supports in-app hearing tests, four preset environments, and up to ten customizable profiles, with core features like noise reduction, feedback suppression, and wind noise management. An optional Lexie Protection Plan is available for $180, offering 24 months of accidental damage coverage and a discounted replacement fee for lost or irreparably damaged devices at $360
• Lexie B1: This receiver-in-canal (RIC) model offers a more affordable price point at $649 per pair, combining Bose sound quality with app-based adjustments. It uses zinc-air disposable batteries and features Bluetooth connectivity for control through the Lexie app, though it does not support audio or call streaming. Users can personalize their experience with preset environments, treble/bass controls, and directional microphone settings. For ongoing maintenance, they offer a Care Kit Bundle priced at $383, which includes four care kits with replacement domes, cleaning brushes, wax guards, and 12 battery packs
• Lexie Lumen: The most budget-friendly option in the lineup, the Lexie Lumen hearing aids are a behind-the-ear (BTE) model priced at $499 per pair. It features replaceable batteries and six preset listening environments, and it supports app-based adjustments via a built-in hearing check and self-fit system. While it doesn’t offer audio streaming, it does include Bluetooth app control and a built-in telecoil for hearing loops in public spaces. It is compatible with an optional companion microphone that streams speech directly to the aids through a slim tube. Customers can also add a Protection Plan for $72, which includes 24-month coverage for accidental damage and allows discounted replacement for damaged or lost aids at $240

If you prefer not to pay the full amount upfront, Lexie offers flexible financing through Klarna. You can choose from structured installment plans over 3, 6, 12, 24, or 36 months, or opt for “Pay in 30 Days” if you qualify. While they do not display the final payment breakdown directly on their website, they provide an example showing payments as low as $69.50 per month, depending on the selected product and applicable local taxes.

The exact financing details are shown during checkout. All Klarna purchases are still eligible for Lexie’s 45-day risk-free trial, and if you decide to return the devices within that window, you’ll receive a full refund with no further payments required.

The Advantages

Direct-to-consumer access

Lexie sells their hearing aids over-the-counter through online platforms and major retailers like Best Buy and Walgreens, eliminating the need for clinic visits, exams, or fitting appointments. This approach removes barriers and simplifies access for people who want control over their hearing care from home.

Self-fitting technology

Lexie’s mobile app includes a built-in hearing test and self-adjustment tools that personalize the device based on the user’s hearing profile. Users can fine-tune settings like volume, treble, bass, and directional microphones anytime, providing flexibility without needing intervention from a hearing care professional.

Environment presets and real-time audio customization

All devices allow users to switch between different listening modes and fine-tune audio settings in real time. This helps improve sound clarity in various settings, such as quiet conversations, noisy restaurants, or outdoor environments.

Risk-free trial and flexible financing

Lexie offers a 45-day money-back guarantee on all products and Klarna financing for qualified buyers. Customers can spread payments across 3, 6, 12, 24, or 36 months, making the devices more accessible to those on a budget.

Lifetime remote support with Lexie Experts

Every purchase includes access to Lexie Hearing support professionals for ongoing customer service through phone, chat, or video assistance. This ensures users can receive setup help, troubleshooting, or sound adjustments without scheduling in-person appointments.

Why You Might Not Choose Them

Not suitable for severe or complex hearing loss

Lexie hearing aids are designed for adults with mild to moderate hearing loss. They may not provide adequate amplification or support for individuals with more advanced or medically complex hearing conditions.

Limited audio streaming across product line

Only the Lexie B2 Plus model supports Bluetooth streaming for phone calls. Other models, like the B1 and Lumen, do not stream audio or music, which could disappoint users seeking fully connected hearing aids.

Ongoing maintenance costs for accessories

While Lexie’s base pricing is competitive, the optional Protection Plan, care kits, and replacement accessories add to the total cost over time. Users should factor these extras into their long-term budget.

App connectivity issues on certain devices

Some users may experience difficulty connecting their devices to the Lexie app, especially using older smartphones or less standard operating systems. Since the app is essential for setup and sound adjustments, this can limit accessibility for some users.

The Lexie Hearing User Experience

Lexie Hearing holds an A+ rating from the BBB and is listed as an accredited business on the platform. On Trustpilot, they currently have a rating of 3.4 out of 5 stars, reflecting a mix of both positive and critical feedback from users. Overall, most users report positive experiences, especially regarding support and ease of use. However, some reviews raise concerns about delays in processing returns or difficulty getting through to the support team.

Feedback patterns suggest that while customer service is generally strong, logistical issues occasionally affect the user experience.

Positive feedback

Most customers praise the company’s support team for being patient, knowledgeable, and easy to reach. Several reviewers highlighted long, helpful calls where agents walked them through pairing devices, adjusting settings, or solving technical issues step by step. Others appreciated proactive follow-up, noting that Lexie sometimes called weeks or months after purchase to check in or guide users through updates.

On the product side, users were pleased with the ease of setup, clear instructions, and sound quality. Several said the rechargeable devices were simple and well-suited for first-time hearing aid users. A few mentioned that their app helped manage tinnitus symptoms, while others praised how flexible and comfortable the devices felt daily. Positive comments often cited the lack of pressure from staff and the ability to speak with a real person quickly.

Critical feedback

Some customers encountered issues with the Lexie app, especially when pairing their hearing aids with older smartphones or navigating firmware updates. A few users were frustrated by the limited range of tone controls, wishing for more precise sound customization beyond basic bass and treble sliders. In a few cases, hearing aids didn’t stay in place comfortably or required dome replacements that weren’t clearly explained up front.

Others expressed concern over delayed responses from customer service, particularly when trying to initiate returns or get technical help. A few mentioned dropped calls, long hold times, or unreturned requests submitted through the online contact form. While these complaints weren’t the majority, they did cause some users to feel unsupported during the onboarding process or when troubleshooting issues on their own.

In multiple cases, Lexie was shown responding publicly to negative reviews with offers to call back, assist with troubleshooting, or escalate issues internally. Though response consistency varies, there is evidence that the company tries to follow up with dissatisfied customers and offer resolutions.

How Can You Contact Lexie Hearing?

Lexie provides several customer support channels, including phone assistance at (800) 499-1336, email support at support@lexiehearing.com, and a live chat option on their website. There’s also an online contact form for submitting inquiries, which can be especially useful for non-urgent questions or follow-ups.

For those who prefer self-guided help, you can visit their support center to find their extensive FAQ page, blog, and collection of how-to videos. The company also provides a free online hearing test to help people determine their hearing level.

The Bottom Line

Lexie Hearing offers a compelling option for individuals seeking affordable, customizable hearing solutions without the hassle of in-person clinic visits. Their over-the-counter models, app-driven adjustments, and flexible pricing make them a strong fit for adults with mild to moderate hearing loss, especially those who value convenience, digital control, and at-home care. The ability to self-fit and personalize sound settings directly from a smartphone gives users more autonomy and ease than traditional hearing aids typically allow.

The company’s key advantages include remote support from Lexie Experts, a generous 45-day risk-free trial, and streamlined access through major retailers. Their models support a wide range of sound environments, and users can choose between rechargeable or battery-powered devices to match their lifestyle. That said, Lexie’s product line isn’t suited for individuals with more complex hearing needs, and some users have reported issues with app connectivity and customer service response times, especially around returns or technical troubleshooting.

If you're still exploring your options, read our reviews of top providers for more provider insights and compare them to find a solution that meets your needs. Additionally, you can browse our blog for deeper context on hearing aid technology and features.