Empowering Hearing Health: A Comprehensive Eargo Review

An Overview of Eargo

Eargo is a trailblazer in hearing health technologies, having entered the market in 2010. Founded and invented by ENT Specialist Dr. Florent Michel, their OTC hearing aid devices were created with individuals with mild to moderate hearing loss in mind. In contrast with traditional hearing aids, Eargo's devices are designed to be delicate, flexible, and self-adjusting. Drawing inspiration from the natural world, they resemble flower petals.

Their solutions are designed to provide enhanced clarity rather than volume, catering specifically to individuals seeking improved hearing. Before making a purchase, potential customers can test their products and get familiar with the sensation of the device in their ears by getting a non-functional sample kit.

Despite being available over-the-counter (OTC) and online, one distinguishing feature of Eargo products is that the Food and Drug Administration (FDA) regulates them as medical devices. The Better Business Bureau (BBB) has also accredited them with an A rating since 2016.

How it works

Given that Eargo's products are classified as medical devices, the purchase of a new Eargo device may be eligible for insurance coverage under the condition that you have a hearing benefit plan. It is always advised to speak with your health insurance provider about coverage eligibility; then, the purchase process is straightforward.

You have to initially purchase the ear device through their website or by calling their sales team; they will then determine your eligibility and administer a hearing test. The results are later uploaded for evaluation. In the final stage, your rechargeable hearing aids will be sent to you, and one of their professionals will contact you to assist with the setup process. 

Products & Devices Offered

Eargo 6

Combining comfort, durability, and adaptability, the Eargo 6's self-fitting, entirely in-canal design establishes a new benchmark for hearing aid technology. Designed to endure the rigors of everyday existence, it is sweat- and water-resistant, guaranteeing dependability across diverse settings. Featuring a battery life of up to 16 hours per charge, users can benefit from hearing assistance without interruption for the duration of the day. With a one-year warranty period providing assurance and confidence in its efficacy and durability, this device offers peace of mind.

Open and closed petal tips distinguish Eargo 6, available in two variants to accommodate various ear canal dimensions and personal preferences. Their sound match technology allows users to tailor their listening experience to five different settings. Users also have the ability to modify the sound match settings via the Eargo mobile app, adapting to both quiet and noisy situations. These modifications can be made with a precision of 10–30 milliseconds, guaranteeing the utmost comfort and clarity.

One notable characteristic of the Eargo 6 is its advanced noise reduction technology, which efficiently attenuates background noise to enhance users' clarity when listening to conversations.

Eargo 7

The most recent model, the Eargo 7, distinguishes itself with its Sound Adjust Plus and Clarity Mode, which give users exceptional control and clarity over their audio experience.

The Sound Adjust Plus technology allows for more precise and enhanced sound adjustments customized to the user's hearing profile. Furthermore, this product incorporates Clarity Mode, an innovation intended to improve speech clarity and lessen background and wind noise levels. 

In addition to providing increased convenience, the Eargo 7 features a detachable mic cap and petal tips that facilitate customization and maintenance. You can guarantee maximum performance and durability by simply cleaning and replacing these components when necessary.

LINK

By way of its earbud-like design, LINK by Eargo seamlessly integrates into daily life, providing users with a comfortable and subtle experience. Users have the ability to have essential phone call conversations or listen to music while using Bluetooth connectivity, enhanced hearing, and clear sound quality. Further enhancing its connectivity capabilities, LINK uses modern technology for noise reduction, feedback cancellation, and noise cancellation.

Through its rechargeable battery's highest capacity of nine hours, LINK ensures uninterrupted connectivity and support throughout the day. By benefiting from a one-year warranty, consumers can establish certainty in the device's durability and reliability.

Eargo SE

The SE model, being the most affordable option in their lineup, integrates the most valuable features of its alternatives, guaranteeing a superior auditory experience at a reasonable cost.

This model also has a self-fitting and customizable design, which enables users to personalize their experience according to their specific preferences and requirements. By utilizing the four readily adjustable listening programs, individuals are granted the capacity to optimize their auditory expertise across quiet and noisy environments. Despite its cost-effectiveness, the Eargo SE delivers an impressive 16 hours of continuous operation time on just one charge.

Lastly, unlike the previous models mentioned, this one does not come with closed and open petal tips but with trumpet ear tips; however, they are still entirely in-canal. 

Accessories

In addition to the comprehensive kit included with the purchase of a pair of Eargo hearing aids, you can buy various accessories to further personalize and enhance your hearing experience. These add-ons include Petals, Flexis, Mic Caps, Wax Guard Replacement Tool, Deep Cleaning Kit, and Portable Charging Cases, Cords, and Adapters.

These accessories are designed to enhance the experience for Eargo hearing aid users, ensure the longevity of the devices, and replace items that have gone missing or worn out.

Advantages & Disadvantages

Advantages

• Sample kit: By providing a sample kit option, Eargo offers customers the chance to assess their hearing aids before making a final commitment
• 45-day money-back guarantee: With a generous 45-day money-back guarantee, users have sufficient time to evaluate the applicability of their devices in real-world environments
• Free online hearing test: A complimentary online hearing test is provided, enabling users to evaluate their hearing capabilities from the convenience of their personal residences. This service serves as a practical initial step toward enhancing auditory capabilities
• Multiple financial plans: Eargo provides a variety of financial programs, thereby ensuring that their devices are affordable for individuals with diverse budgets and financial circumstances
• Automatic sound optimization: Eargo's devices are equipped with automatic sound optimization, which optimizes sound levels and configurations in real time to deliver an optimal listening experience to users across diverse environments
• Advanced lifetime support: Users have lifetime customer support, which consists of ongoing assistance, troubleshooting guidance, and routine check-ins to guarantee a positive and uninterrupted user experience
• Water resistance: Even in humid or damp environments, the hearing aids are water-resistant, providing added durability and dependability during daily use

Disadvantages

• Limited options based on level of hearing loss: Options may be restricted for those with profound hearing loss, as Eargo's product line may not accommodate such individuals. This limits the choices available to those with more substantial hearing impairments
• Only offer in-canal hearing devices: Users who favor other types of hearing aids, such as those worn behind the ear, may find these devices unsuitable
• Maximum two-year warranty: Eargo provides a warranty of no more than two years, a duration that may be shorter in comparison to the warranties provided by alternative manufacturers
• No option for single-ear hearing loss: Eargo's products are specifically engineered to cater to individuals with bilateral hearing loss. Consequently, those with single-ear hearing loss who necessitate enhanced assistance for a single ear may find that buying a pair of hearing aids is unsuitable

Pricing & Plans

Eargo provides an extensive variety of hearing aids to accommodate customers of all budgets and requirements. Base pricing for the Eargo 7 model begins at $2,950, with financing alternatives starting at $96 per month. An alternative choice is the Eargo 6, which is available for financing starting at $73 per month and comes at a more affordable price of  $2,250. The Eargo SE, which costs $1,650, presents an additional economically viable option featuring financing options starting at $54 per month. Additionally, prospective buyers can purchase the LINK for $799, with monthly financing options at $26.

Veterans and active-duty military personnel are eligible for a 20% discount. Additionally, healthcare workers and teachers are granted a 10% discount.

What Are Customers Saying About Eargo?

Eargo has garnered positive user feedback, reflecting its commitment to quality and customer satisfaction. With an A+ accreditation from the Better Business Bureau (BBB) and a 4.6 out of 5 rating on Trustpilot, they have established an outstanding track record in the industry. 

The positive reviews of Eargo's hearing aids emphasize the increased clarity customers experience, praising the devices for enhancing their capacity to hear with clarity across diverse environments and their ease of use. Many express gratitude for their exceptional customer support, highlighting their timely responses and helpful assistance. Additionally, the discreetness of the devices' invisible design is praised, enabling individuals to wear them daily. Moreover, they emphasize the ease of customizing settings via the Eargo app according to their personal preferences.

However, there are also complaints. A customer complained that a malfunction required a replacement; however, customer service was slow in addressing the issue; however, Eargo did contact the customer and offer assistance after the fact. Some customers have documented encountering challenges, including malfunctioning devices, issues with charging, instances of earpieces breaking, and difficulties with volume adjustments. 

However, they have successfully dealt with these concerns in a timely manner and offered assistance to those who have been impacted. Although difficulties can arise, it is critical to take customer reviews at face value, given that they do not reflect the general customer experience, and negative reviews are often more expressed online. 

Customer Support

Eargo highly emphasizes customer support, providing diverse resources to aid customers at each stage of the process. For immediate assistance, you can contact Eargo's specialized support and sales team via telephone at (855) 205-5597. In addition, their website features a live messaging feature that guarantees users instantaneous assistance and responses to their inquiries. They also maintain an extensive FAQ page with answers to the most common questions asked. 

In addition, their blog functions as a highly beneficial resource by providing industry perspectives. Customers seeking comprehensive assistance may refer to the support center, which contains an abundance of articles and guidelines addressing a wide range of subjects. Additionally, users can access video guidelines and step-by-step tutorials on a dedicated guide webpage. By providing a variety of support alternatives, this provider guarantees that users can obtain the necessary assistance to optimize their experience.

Conclusion

Eargo is at the forefront of technological advancements in hearing aids, offering creative solutions for those with mild to moderate auditory impairments. Established in 2010 by Dr. Florent Michel, an ENT specialist, they offer self-adjusting, visually appealing, over-the-counter hearing aids resembling flower petals while delivering optimal comfort and functionality. Customers can select from a variety of models, including the Eargo SE, LINK by Eargo, Eargo 6, and Eargo 7, to suit their preferences and budgets.

Furthermore, Eargo receives praise from consumer reviews for their convenience, clarity, and outstanding customer service. Although occasional issues may arise, they ensure customer satisfaction by promptly addressing them. All in all, Eargo is a trustworthy option for individuals searching for cutting-edge auditory solutions.

If you have trouble hearing and are looking for the best hearing aid brand, the good news is that we review all the top providers and also have a comprehensive comparison tool. We also recommend you check out our blog page for more insights into the industry.