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Lexie Hearing vs Starkey

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Pros
  • Self-fitting, app-controlled hearing aids
  • 45-day risk-free trial with free returns
  • Multiple battery options
  • Includes lifetime remote support
  • Real-time environment switching
Pros
  • Custom-molded and invisible style options
  • Rechargeable models with long-lasting battery
  • Direct audio streaming and hands-free calling
  • Intuitive Thrive and My Starkey app controls
Cons
  • Not intended for severe hearing loss
  • Limited Bluetooth streaming features across product line
  • Ongoing costs can add up over time
  • Reports of inconsistent app pairing
Cons
  • No upfront pricing available
  • Limited features in lower-tier models
  • Inconsistent Bluetooth performance
  • No universal return or trial policy
Summary

Lexie Hearing, founded in 2020 and headquartered in Boston, has quickly become a recognizable name in the over-the-counter (OTC) hearing aid space. Developed by health tech company hearX, Lexie focuses on making hearing care more accessible for adults with mild to moderate hearing loss. Their hearing aids are FDA-cleared, self-fitting, and fully customizable through a companion mobile app that allows users to adjust volume, treble, bass, and environment settings from their smartphone without needing in-person appointments. The company offers three models, including two powered by Bose Ventures, blending advanced acoustic engineering with Lexie’s intuitive software. All devices are sold directly to consumers through major retailers like Best Buy and Walgreens, or online, and come with remote support, environment presets, and flexible power options, including rechargeable and disposable batteries. Lexie stands out with their flexible payment structure, which gives users the choice between a one-time purchase or a monthly subscription. They also offer a 45-day risk-free trial, a one-year warranty, and optional protection plans. While feedback is mixed, praising support and ease of use, but noting occasional app or fit issues, Lexie maintains an A+ BBB rating and continues to grow their reputation as a user-friendly, tech-forward brand. Curious how they compare to traditional options? Read our review.

Summary

Founded in 1967 and headquartered in Eden Prairie, Minnesota, Starkey is one of the most established hearing aid manufacturers in the United States. They design and distribute a wide range of medical-grade hearing aids through licensed professionals, offering solutions for users with mild to profound hearing loss. Starkey sets itself apart with a strong focus on innovation, integrating features like AI-based sound adjustments, fall detection, health tracking, and direct Bluetooth streaming into many of their devices. Their product lines, including Genesis AI and Evolv AI, are available in a variety of discreet and rechargeable styles, supported by the multifunctional Thrive Hearing Control app. Customer feedback reflects a mix of positive impressions and criticisms. Many users praise the technology’s adaptability, ease of use, and personalized service from audiologists. However, others report recurring issues with connectivity, repair logistics, and battery replacements. Despite some mixed reviews, Starkey maintains an A+ rating from the Better Business Bureau and continues to play a major role in hearing care innovation. With their combination of advanced features and professional fitting services, Starkey presents a compelling option for those seeking more than just basic hearing support.

Quick Stats
  • FDA Approved : Yes
  • Free Hearing Aid Test : Available online and by application
  • Free Trial Period : 45 days
  • Loss and Damage Protection : Through the optional Protection Plan
  • Price : Starts at $499 per pair
  • Warranty Duration : One-year warranty
  • Customer Experience : Fair
Quick Stats
  • FDA Approved : Yes
  • Free Hearing Aid Test : Yes
  • Free Trial Period : 45 days
  • Loss and Damage Protection : Available
  • Price : Between $3,000 and $7,000 per pair
  • Warranty Duration : 1 to 3 years (varies by provider and model)
  • Customer Experience : Good
Selling Points
  • Powered by Bose for enhanced acoustic performance
  • Telecoil integration in affordable OTC model
  • Sold directly to customers
  • Flexible payment options
Selling Points
  • AI-powered Edge Mode+ with deep neural processing
  • Built-in wellness tracking and fall detection
  • Seamless integration with Starlink accessories
Device Features
  • App Control Compatibility
  • Bluetooth Connectivity
  • Custom Fitting
  • Directional Microphones
  • Environment Settings
  • Feedback Cancellation
  • Noise Reduction
  • Preset Programs
  • Rechargeable Battery
  • Streaming Capabilities
  • Telecoil Compatibility
  • Voice Prompts
  • Volume Control
Device Features
  • App Control Compatibility
  • Bluetooth Connectivity
  • Custom Fitting
  • Directional Microphones
  • Environment Settings
  • Feedback Cancellation
  • Noise Reduction
  • Preset Programs
  • Rechargeable Battery
  • Streaming Capabilities
  • Telecoil Compatibility
  • Voice Prompts
  • Volume Control
Types of Hearing Loss Served
  • Mild Hearing Loss
  • Moderate Hearing Loss
  • Moderately Severe Hearing Loss
  • Profound Hearing Loss
  • Severe Hearing Loss
Types of Hearing Loss Served
  • Mild Hearing Loss
  • Moderate Hearing Loss
  • Moderately Severe Hearing Loss
  • Profound Hearing Loss
  • Severe Hearing Loss
Customer Support
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Ticketing System
Customer Support
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Ticketing System
Payment Options
  • Cash
  • Check
  • Financing Options Available
  • HSA/FSA Eligible
  • Major Credit Cards
Payment Options
  • Cash
  • Check
  • Financing Options Available
  • HSA/FSA Eligible
  • Major Credit Cards

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