Starkey: AI-Powered Hearing & Wellness Tracking

Company Overview

Starkey is a privately owned US-based hearing aid manufacturer that develops, produces, and distributes a wide range of hearing solutions for individuals with mild to profound hearing loss. Headquartered in Eden Prairie, Minnesota, they operate globally, offering support in over 100 markets and providing resources in multiple languages. Starkey primarily serves adults and seniors, especially those looking for medical-grade devices with added lifestyle features. They work through licensed hearing care professionals rather than selling directly to consumers. Starkey has remained independently owned since their founding in 1967 and has not undergone any acquisitions or name changes, which allows them to maintain a consistent approach to research, innovation, and customer support.

Starkey hearing aids are designed with both performance and personalization in mind. Their devices are known for incorporating advanced features like integrated health tracking, fall detection, and language translation in addition to core functions such as directional microphones, noise reduction, and feedback suppression. Many models include Bluetooth connectivity for direct streaming and app-based control, while others focus on near-invisibility and comfort for all-day wear. Starkey aims to provide hearing aids that not only address auditory challenges but also contribute to overall well-being. They do not advertise a standard free trial or money-back guarantee on their website; instead, return policies may vary by provider, since Starkey distributes through authorized hearing professionals.

In the hearing care industry, Starkey is recognized as a leading innovator and has received multiple awards for design and technology. Their Evolv AI hearing aid line, for instance, has been highlighted for its integration of artificial intelligence and holistic health features. Starkey holds an A+ rating from the Better Business Bureau and maintains an active presence in industry associations such as the Hearing Industries Association (HIA). Their reputation is reinforced by their involvement in charitable initiatives, including the Starkey Hearing Foundation, which has helped expand global access to hearing care.

Features & Services

• Sound processing and personalization: Starkey hearing aids use advanced multi-channel sound processing to adjust automatically to a variety of environments. This supports clearer speech and reduces unwanted background noise without requiring manual input from the user
• Edge mode+ for instant AI optimization: With a double tap or app command, users can activate Edge Mode+ to optimize their sound settings on the spot, based on real-time acoustic analysis. This helps improve clarity in unpredictable or noisy settings
• Fall detection and alerts: Certain models feature integrated motion sensors that detect falls. If a fall occurs, the hearing aids can send alert messages to trusted contacts through the Thrive Hearing Control app
• Health and activity monitoring: Starkey includes built-in sensors to track physical activity, such as step count and overall movement. The Thrive app displays wellness data, including social engagement and hearing aid usage, to encourage healthy routines
• Bluetooth streaming for media and calls: Compatible Starkey models allow Bluetooth connection to directly stream audio from smartphones, tablets, and smart TVs. Users can listen to music, take phone calls, or watch videos without external streamers
• Two-way audio for hands-free calls: Supported models feature bidirectional audio, meaning the hearing aids function as both the microphone and speaker for phone calls when paired with compatible iPhones or Android devices
• Custom-fit and invisible styles: Starkey offers a variety of form factors, including completely-in-canal (CIC) and invisible-in-canal (IIC) styles, which are molded for a personalized fit. These models are designed for comfort and discretion
• Thrive hearing control app: Available for iOS and Android, the app lets users adjust volume, switch programs, view battery life, and activate advanced features like Edge Mode, Find My Hearing Aids, and health tracking
• Remote programming via Telehear: Users can access follow-up care and hearing aid adjustments remotely through select hearing care providers, minimizing the need for in-person visits
• Rechargeable battery options: Many Starkey hearing aids come with integrated lithium-ion rechargeable batteries, delivering all-day power with overnight charging. Their charging cases also offer portable backup power for travel
• Tinnitus relief technology: Starkey includes sound therapy options to help reduce the perception of tinnitus. These tones can be customized during fitting and adjusted over time through the app or provider support
• Language translation and transcription: Through the Thrive app, users can access real-time translation for select languages and view speech-to-text transcriptions for conversations or announcements
• Adaptive directional microphones: Devices automatically focus on speech in front of the user while reducing background noise from other directions. This improves conversation clarity in loud environments
• Feedback suppression system: Starkey’s feedback management technology helps eliminate whistling or high-pitched sounds, especially during phone use or physical contact with the ear
• Integration with voice assistants: Certain models can connect with Siri or Google Assistant, enabling hands-free access to phone functions, reminders, and voice commands through the hearing aids
• Find my hearing aids feature: If a device is misplaced, the Thrive app can display the last known location and guide users toward finding it

Products & Prices

Starkey's line of hearing aids is only distributed through authorized hearing care professionals, so they do not publish device prices online. After a hearing evaluation, providers offer personalized pricing based on the chosen model, technology level, and service bundle. Based on research done, Starkey devices typically range from around $1,500 to $3,500 per ear, though exact costs vary widely depending on professional fees and included features.

Starkey’s current product lines include:

• Evolv AI: Their flagship offering with AI sound processing, Edge Mode+, fall detection, wellness tracking, two-way Bluetooth audio, rechargeable options in RIC, BTE, and IIC styles
• Genesis AI: The newest high-end platform, featuring enhanced noise reduction, battery life (up to 51 hours per charge), two-way audio, and wellness monitoring. Available in rechargeable and standard styles
• Livio AI / Livio / Livio Edge AI: A tiered lineup with sound optimization, Bluetooth streaming, health tracking, tinnitus management, and voice-to-text. Livio Edge AI and Livio AI include more advanced wellness and AI tools, while standard Livio covers core hearing needs
• Muse iQ (including Muse iQ Rechargeable): A premium wireless line built on the Synergy platform with Acuity Immersion spatial sound, tinnitus relief, CROS/BiCROS options, and SurfLink accessory support. The rechargeable Muse iQ R includes a travel-ready charging case and up to 30 hours per charge
• Halo iQ / SoundLens Synergy iQ: Smart devices offering wireless connectivity and advanced Synergy sound for both in-the-ear and behind-the-ear styles, compatible with their TruLink and SurfLink accessories
• Picasso: Fully custom canal and in-the-ear styles offering core sound processing and feedback management, ideal for wearers prioritizing a discreet fit
• Start Hearing One: Value-focused models with essential sound clarity, noise suppression, and feedback cancellation. It is designed for budget-conscious users without advanced wireless features

Starkey hearing aids offer various levels of customization based on the user’s degree of hearing loss, lifestyle needs, and cosmetic preferences. Devices are available in a range of styles, including behind-the-ear (BTE), receiver-in-canal (RIC), invisible-in-canal (IIC), completely-in-canal (CIC), and custom in-the-ear (ITE) options. Users can also choose between rechargeable and disposable battery configurations depending on their routine and convenience.

Additional costs may apply depending on the provider and the selected accessories or services. Common add-ons include extended warranties, remote microphones, TV streamers, loss and damage protection, and premium service bundles. These extras are not typically included in the base price of the device and may significantly impact the total cost.

Many of Starkey’s features—such as remote programming through TeleHear, streaming capabilities, language translation, and tinnitus relief—are available through their Thrive Hearing Control app. However, the availability of these tools varies by model and is generally limited to higher-end devices with built-in AI capabilities.

Advantages

• Wellness tracking built into the hearing experience: Starkey’s devices include integrated sensors that monitor steps, activity levels, and even social engagement. These tools are part of the hearing aids themselves, making it easier to track health data without wearing additional devices. It’s especially useful for staying mindful of daily routines or identifying changes in behavior over time
• Real-time sound optimization with Edge Mode+: Edge Mode+ allows the hearing aids to quickly adjust their settings based on the user’s surroundings. Activated by a tap or app command, it responds to sudden noise changes, like entering a crowded space or shifting from indoors to outdoors, without requiring a manual program switch. This provides smoother, less disruptive transitions between environments
• Discreet custom-molded designs for natural wear: Starkey offers invisible and completely-in-canal models that are custom-shaped to the wearer’s ear. These devices are designed to fit comfortably without being visible from the outside, making them ideal for those who prefer a less noticeable look. Their tailored fit also helps ensure better acoustic performance and all-day wearability
• Long-lasting rechargeable batteries that reduce upkeep: Certain models, including Genesis AI, support rechargeable batteries with up to 51 hours of continuous use. The devices come with compact charging cases that also serve as portable power banks. This significantly reduces the need for frequent battery replacements and adds convenience for travel or daily use
• Direct audio streaming and hands-free calling via Bluetooth: Starkey’s hearing aids can stream audio directly from smartphones, tablets, and TVs, with select models offering two-way Bluetooth audio. This enables clear, wireless phone conversations and media playback without the need for intermediary accessories. The connection is stable and allows for a more integrated tech experience
• Thrive app control that goes beyond basic settings: The Thrive Hearing Control app centralizes hearing aid management by offering access to features like health tracking, remote adjustments, find-my-device tools, and speech-to-text support. It provides a more interactive experience for users who want transparency and control over their hearing aid functions without needing to visit a clinic

Disadvantages

• Limited pricing transparency due to professional-only sales model: Starkey devices are only available through licensed hearing care providers, which means customers must schedule an appointment and undergo an evaluation before receiving any pricing information. This lack of upfront cost visibility can make it difficult for budget-conscious buyers to compare options or plan financially in advance
• App experience may be overwhelming for non-tech users: While the Thrive Hearing Control app is feature-rich, it includes a wide range of functions, such as health tracking, Edge Mode, transcription, and device management, all in one interface. For users who are less comfortable with smartphones or complex apps, the learning curve may feel steep and could reduce confidence in independently managing device settings
• Availability of features depends heavily on model and tech tier: Starkey offers a broad range of models, but advanced features like fall detection, Edge Mode+, or health tracking are only included in premium devices. Customers who opt for lower-tier or budget-friendly models may not have access to the full set of tools highlighted in Starkey’s marketing, which could lead to confusion or unmet expectations
• No universal trial period or return policy across providers: Because Starkey works through independent providers, there is no standardized company-wide trial or refund policy. Some providers may offer generous trial windows, while others may not, leaving customers with inconsistent options for returns or satisfaction guarantees depending on where they purchase

Customer Experience

Starkey has received mixed reviews across online platforms. On Trustpilot, they currently hold an average rating of 2.7 out of 5, reflecting a wide range of user experiences. While many users rate their hearing aids positively, a substantial portion have voiced concerns, resulting in a polarized distribution of feedback.

Positive feedback

Many customers express satisfaction with the technological features and the level of professional care received through Starkey-affiliated audiologists. Reviews commonly highlight the advanced customization options, effective noise cancellation, and the ease of switching between sound environments using preset programs. Users also appreciate the intuitive nature of the Thrive app, noting that it allows for convenient adjustments and self-management of hearing aid settings. Starkey’s in-person support and follow-up care are frequently praised, especially by long-term hearing aid users who report noticeable improvements in hearing comfort and clarity.

Critical feedback

Negative reviews frequently mention persistent issues with Bluetooth connectivity, especially among Android users and those using non-Apple devices. Complaints also focus on the inconsistent performance of streaming features, with users reporting audio dropouts or unreliable pairing. Some reviewers are frustrated by battery replacement procedures and related costs, particularly for rechargeable models that require factory servicing. Other recurring concerns include difficulty accessing technical support, the limited availability of trial or return policies, and dissatisfaction with how certain clinics or representatives handle repairs and customer service.

Proactive Approach

Starkey does respond to many online complaints, often providing detailed explanations and directing users to the appropriate support teams. In cases involving device repairs or connectivity problems, they typically recommend troubleshooting steps or suggest contacting regional offices for further assistance. While this demonstrates an effort to address individual concerns, some users report mixed success in resolving issues after initial responses.

Customer Support

Starkey provides a range of customer support options designed to help both new and existing users. Live chat is available through their website during regular business hours, allowing visitors to connect directly with a hearing care coordinator for general questions or appointment assistance. Phone support is also available and is divided into specific lines: general technical assistance for hearing aid users can be reached at 1‑866‑637‑9243, while veterans have access to a dedicated line at 1‑800‑211‑7789. For appointment scheduling and broader inquiries, Starkey provides a separate line at (888) 481‑5512, available Monday through Friday from 7:30 AM to 5:00 PM CST. While a direct support email is not listed, users can submit questions through online contact forms found on the official Starkey Contact Us or Support Page, which are routed to the appropriate team.

To help customers better understand and manage their devices, Starkey offers an extensive collection of self-service resources. Their website features how-to videos covering key tasks like app setup, hearing aid pairing, battery care, and accessory use. These guides are tailored to specific product lines, including Genesis AI, Evolv AI, Livio, and others. Additionally, Starkey provides written setup instructions for the Thrive Hearing Control app on both iOS and Android platforms, as well as downloadable User Guides that explain app functions like translation, voice-to-text, telehealth, and wellness tracking. For troubleshooting, Starkey’s Support Center contains articles addressing issues such as Bluetooth connectivity, charging problems, and daily maintenance. Together, these tools provide a well-rounded support system for users who prefer hands-on guidance or need help outside of business hours.

Conclusion

Starkey stands out in the hearing aid industry for their integration of advanced features that go beyond better hearing. Their AI-powered devices combine sound processing with wellness tools such as fall detection, activity tracking, and real-time environment adaptation. These features are especially beneficial for users with active lifestyles, health monitoring needs, or those who want more control over their hearing experience. With a wide variety of device styles, including custom-fit, nearly invisible models, and rechargeable options, Starkey provides solutions for users seeking both discretion and convenience.

Key advantages include the Thrive app’s multi-functional control, seamless preset switching for different environments, and direct Bluetooth streaming on many models. Users have reported high satisfaction with the ability to personalize settings, reduce background noise, and enjoy better clarity in social and noisy settings. However, customer feedback also highlights a few areas of concern. Frequent complaints include inconsistent Bluetooth connectivity, especially for Android users, and frustration over battery replacement costs for rechargeable devices. In addition, Starkey’s pricing transparency is limited due to their clinic-based sales model, which can make it harder for potential customers to compare costs upfront.

If you’re experiencing hearing difficulties and want to know more about the best hearing aid brands and options, we offer comprehensive reviews of top providers and a comparison tool to assist in your decision-making process. Additionally, our blog provides valuable insights into the hearing aid industry, helping you make an informed choice tailored to your needs.