Hear.com vs Starkey

Founded in 2012 in Berlin by Dr. Marco Vietor and Paul Crusius under the name Audibene, hear.com expanded to North America in 2015 and now operates from its dual headquarters in Miami and Berlin. As a part of WS Audiology, the company reaches customers in over ten countries and works with more than 2,000 licensed hearing care providers. Their product lineup includes discreet ITE and BTE hearing aids equipped with Bluetooth connectivity, rechargeable batteries, smart sound technology, and moisture-resistant designs rated IP67 or IP68. All models support iOS and Android through a dedicated app, allowing users to adjust settings, switch hearing programs, stream audio, and check battery life directly from their phones. Customer experience is built around convenience and confidence. hear.com offers a 45-day risk-free trial supported by personal coaching through their Hearing Success Program. Users can choose between in-person fittings with local specialists or remote sessions via tele-audiology. Plans are subscription-based, with Mid-Level, Advanced, and Premium models averaging $139, $169, and $199 per month, respectively. These packages include fittings, adjustments, the app, and ongoing support.

Founded in 1967 and headquartered in Eden Prairie, Minnesota, Starkey is one of the most established hearing aid manufacturers in the United States. They design and distribute a wide range of medical-grade hearing aids through licensed professionals, offering solutions for users with mild to profound hearing loss. Starkey sets itself apart with a strong focus on innovation, integrating features like AI-based sound adjustments, fall detection, health tracking, and direct Bluetooth streaming into many of their devices. Their product lines, including Genesis AI and Evolv AI, are available in a variety of discreet and rechargeable styles, supported by the multifunctional Thrive Hearing Control app. Customer feedback reflects a mix of positive impressions and criticisms. Many users praise the technology’s adaptability, ease of use, and personalized service from audiologists. However, others report recurring issues with connectivity, repair logistics, and battery replacements. Despite some mixed reviews, Starkey maintains an A+ rating from the Better Business Bureau and continues to play a major role in hearing care innovation. With their combination of advanced features and professional fitting services, Starkey presents a compelling option for those seeking more than just basic hearing support.