hear.com Review: Custom Fit, Remote Care, App Control

At a Glance

hear.com was founded in 2012 by Dr. Marco Vietor and Paul Crusius in Berlin as Audibene, before expanding to North America in 2015. Today, it operates in over ten countries and has supported more than one million customers through its Hearing Success Program, a branded approach shaped by ten years of research and hands-on support. The company specializes in digitally driven hearing solutions, offering both remote “Clinic-in-a-Box” tele-audiology and in-person fittings via a network of licensed professionals. hear.com is committed to making hearing care accessible, emphasizing discreet, rechargeable, Bluetooth-equipped hearing aids.

hear.com has been part of WS Audiology since 2015 and benefits from a global manufacturing and distribution footprint. The company has also earned multiple BIG Innovation Awards and a Gold Globee for its tele-audiology platform.

Features

• Discreet designs: The company offers both in-the-ear (ITE) and behind-the-ear (BTE) models in compact sizes that are barely noticeable when worn
• Bluetooth connectivity: Their devices connect directly to smartphones and other Bluetooth-enabled devices for streaming calls, music, and videos
• Rechargeable options: Many models include rechargeable batteries to eliminate the need for frequent battery changes
• Smart sound tech: Devices use directional microphones, motion sensors, and noise filters to automatically adjust to your environment for clearer sound
• Moisture resistance: Each device is built to resist moisture from sweat and humidity. Depending on the model, hear.com offers hearing aids with an IP67 or IP68 water-resistance rating
• Technology levels: Customers can choose from Essential, Advanced, or Premium models depending on their hearing needs and lifestyle
• Wide hearing range: Devices are built to support a broad level of hearing loss with personalized programming for clear sound in everyday settings
• Local providers: The company partners with over 2,000 licensed hearing specialists nationwide for fittings, checkups, and care
• Telehealth available: Remote appointments are offered for consultations, support, and follow-ups when in-person visits aren’t possible
• 45-day trial: Customers can try hearing aids for up to 45 days at home and return them for a full refund if not satisfied
• Sound customization: Each device is fine-tuned to your personal hearing profile with settings for various sound environments
• iOS and Android support: Devices are compatible with most smartphones and can be managed through a dedicated hearing aid app
• Full support process: The company guides you through the entire process, from consultation to fitting and ongoing adjustments. Financing options and hearing healthcare benefits may also be available depending on your plan

Products & Prices

Mid-Level Plan

At $139 per month for a pair, the Mid-Level plan offers essential technology designed for quiet, indoor settings. You’ll get good speech clarity, moderate noise reduction, and basic sound customization. It includes Bluetooth, a rechargeable battery, and access to the smartphone app. This plan works best for people who spend most of their time at home or in small-group conversations and want a simpler, more affordable hearing aid solution.

Advanced Plan

Priced at $169 per month for a pair, the Advanced plan balances performance and value. It includes strong speech clarity, effective noise reduction, and smart sound customization. You’ll still benefit from automation features, Bluetooth connectivity, and a rechargeable design. This plan is a great fit for people who want reliable hearing support in challenging but less dynamic environments such as work, church, and family gatherings.

Premium Plan

At $199 per month for a pair, the Premium plan offers the highest level of technology available. It delivers the best speech clarity, a fully customized sound experience, and open, natural 360-degree sound. This plan includes full automation through machine learning and AI, along with advanced noise reduction features. It’s ideal for active users who need effortless hearing in complex environments like city streets, restaurants, churches, and large group settings. You also get Bluetooth, rechargeability, and smartphone app control.

Pros

Hearing Success Program® with coaching

The program includes structured auditory exercises and a personal coach to guide you through your first 30 days, helping retrain your brain to process sound effectively.

45-day trial with guided check-in

You don’t just try the devices; you evaluate your experience with help from a coach. After 30 days of adjustment and training, you still have 15 more days to decide whether to keep them.

National innovation award winner

hear.com’s Horizon IX series earned the 2024 BIG Innovation Award from the Business Intelligence Group. This award highlights consumer technologies that push boundaries and bring meaningful improvements to everyday life.

Smart state-based matching

The platform pairs users with hearing specialists based on location, so even if you live in a less populated area, you can get matched with a nearby provider who understands your regional needs.

App control

Horizon's app is available on both iOS and Google Play, giving you more control over your hearing aids from your smartphone. It pairs with Horizon Go IX and other new hearing aids to help you adjust volume, switch programs, and monitor battery levels on the go. The app supports direct audio streaming and offers specific features like Speech Focus and custom sound modes, which improve sound quality and overall user experience.

Cons

Doesn’t provide service to all states

hear.com partners with over 2,000 licensed providers, but they don’t offer full nationwide coverage. Some U.S. states are excluded or have extremely limited availability, especially in rural areas. If you live in one of those states, you might see a message like “Don’t see your state? Click here,” which often leads to a waitlist or referral form rather than immediate service.

This limitation makes it harder for people in underserved regions to access in-person fittings, follow-ups, or repairs. While hear.com does offer telehealth support, some aspects of hearing aid fitting, like physical ear impressions or mold adjustments, cannot be done remotely.

Low battery life when fully charged

hear.com’s Horizon IX rechargeable hearing aids advertise up to 28–35 hours per full charge, but some independent reviewers and customers report real-life usage is closer to 20–24 hours, especially when Bluetooth streaming is active throughout the day. For people who wear their devices from morning to night or rely on streaming for calls and media, this may mean recharging earlier than expected, or getting caught with a dead battery before day’s end.

High overall cost

hear.com’s devices fall on the higher end of the price spectrum, with premium models ranging from $5,000 to $7,000 per pair, even with financing. While the price includes services like fittings, follow-ups, and a trial period, it can still feel expensive compared to audiologist clinics or lower-cost OTC options.

Customer Reviews

Most reviews of hear.com lean positive. They hold an A+ rating from the Better Business Bureau and a 4.4 out of 5 on Trustpilot. Customers often praise the overall hearing improvement, ease of setup, and convenience of remote appointments. However, some report frustrating support experiences after their purchase, especially when seeking technical help or returns.

Positive reviews

Satisfied users frequently mention the clarity and comfort of the hearing aids. Many appreciated the 45-day trial and interest-free payment options, which made trying the product less risky. One user shared that they had tried other brands for eight years before finally experiencing reliable clarity with hear.com. Another person said the ability to hear high-pitched voices again changed their daily life. Several customers highlighted how smooth the entire process was, from online hearing tests and at-home kit delivery to remote fitting and ongoing check-ins.

Critical reviews

Negative reviews raised concerns about unresponsive customer service, shipping delays, and difficulties reaching a live agent. Some customers said it took weeks to get a hearing aid repaired or replaced, even after multiple attempts through calls, emails, or chat. A few mentioned that older device models were sent instead of newer ones, or claimed they were misled about the return policy. Users with skin sensitivity also described allergic reactions to the materials, and those who experienced these issues often felt that follow-up from the company was slow or ineffective. Several reviewers noted that the service experience dropped off significantly after the trial period or once payment was processed.

How Can I Contact hear.com

You can contact hear.com by calling (786) 526‑0602 or emailing info@hear.com for general support. For text updates or to opt out, reply “STOP” or use the unsubscribe link in any email. You can also stay connected on social media via Facebook, Instagram, Pinterest, LinkedIn, and YouTube for news and support updates.

Conclusion

hear.com was founded in 2012 in Berlin, Germany, by Dr. Marco Vietor and Paul Crusius under the name Audibene. They later expanded to the United States in 2015 and now operate from their headquarters in Miami and Berlin. The company is part of WS Audiology and serves customers in over ten countries with a network of more than 2,000 licensed hearing specialists. hear.com offers both in-person and remote hearing care services through tele-audiology. Their offerings include Bluetooth-enabled, rechargeable hearing aids with support for iOS and Android, and a structured 45-day trial with personalized coaching. hear.com specializes in discreet, high-tech hearing aids across Essential, Advanced, and Premium technology tiers. All products can be customized to individual hearing profiles and are supported by a dedicated service process.

If you’re still exploring your options, take a look at our list of top hearing aid providers. You can also use our comparison tool to see how different brands stack up. For more tips and insights, visit our blog.