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Hear.com: Hearing Aids to Change Your Life
Hear.com is a hearing company that has been providing help to customers since 2012. Hear.com provides free consultations and connects clients with hearing professionals and experts.
Quick Stats
About Hear.com
Hear.com is a hearing company that helps people through the process of choosing and buying hearing aids. Hear.com works with an extensive network of more than 3,000 professional audiologists, hearing aid experts, and hearing instrument specialists.
Hear.com's experts will help you every step of the way through understanding all about hearing aid, determining the best ones for your situation, and buying the right ones according to your budget and needs.
The company has accreditation with the Better Business Bureau (BBB) with a rating of A+. As for customer reviews on the Better Business Bureau, the company has 4.29 stars out of 5. Hear.com also has a rating of 4.6 stars out of 5 on Trustpilot.
Hear.com Services and Products
The company offers multiple services and products regarding hearing aids. The process of using their services consists of three steps: an initial consultation, a hearing exam, and then it offers help and coaching in selecting and using the new hearing aids.
Hear.com works with a variety of hearing aids manufacturers and providers, only the best on the market, including Signia, Widex, Oticon, ReSound, Phonak, Rexton, Starkey, Unitron, and Horizon.
Hearing aids have many types and different styles; each type works for certain types of hearing loss. The following part of this section will guide you through it.
Hearing aids styles
There are two hearing aids styles, and Hear.com provides both.
ITE hearing aids (Inside the Ear)
These hearing aids sit directly inside the canal of the ear and are invisible to the eye. People with mild or moderate hearing loss are advised to use them. These hearing aids are very small, and for this reason, they don't work for every person; this depends on the amount of room in your auditory canal. The hearing aid provider they connect you with will perform a comprehensive hearing evaluation to determine your hearing loss level and the size of your auditory canal.
BTE hearing aids (Behind the Ear)
These hearing aids are high-performance devices that can be kept discreetly behind the ear. They come with a sound tube with either a customized earmold or an external receiver which will be placed inside the ear canal. This type of hearing aids best fits people with mild to severe hearing loss. As these hearing aids are placed behind the ear, they come in different sizes and styles depending on battery strength and your personal preferences.
Hearing aids technology
There are three types of hearing aids devices when it comes to technology:
Essential technology (Basic)
The Essential technology best fits people who usually spend their time at home or in a quiet environment where they need hearing aids for one-on-one conversations. This type of hearing aids technology is good for providing a good level of amplification and feedback cancellation when used in a quiet environment.
Essential technology hearing aids allow you to understand your partner in a conversation clearly in one-on-one and small group conversations. They are also good for allowing you to hear the TV at normal volume. While these hearing aids are good, you are always recommended to get the highest level of technology you can afford, as more advanced hearing aids provide access to more features and so, a better hearing experience.
Advanced technology (Mid-range)
Advanced technology hearing aids are a great choice for people living a more active lifestyle, as they provide a very good sound quality not only in quiet environments but also in complex listening situations with more noise.
Some examples of places and environments where you can benefit from wearing this level of hearing aids technology include family gatherings, large auditoriums, big events (like sports events), and restaurants. This technology also gives you the ability to change your listening programs and improve your levels of listening comfort according to any setting.
Another good thing about this level of hearing aids technology is that they offer many automated features. This means you will not need to always manually adjust your hearing aids' settings. Some of the automated features include automatic noise reduction and adaptive directional microphones.
Premium technology
Premium technology hearing aids are the ultimate choice for the best hearing experience. Premium technology hearing aids offer many features that you will not find in Essential and Advanced technology hearing aids, which makes them the perfect solution for any lifestyle, sedentary or active; no matter what you need these hearing aids for, whether you need them indoors or outdoors, they will be able to provide the best experience and the most natural sound quality.
Premium technology hearing aids provide HD sound quality, acoustic motion sensors, directional microphones, digital noise and feedback reduction, moisture resistance, and a lot more.
Many premium hearing aids are also rechargeable, which will spare you the pain of using tiny batteries. And not to forget, premium hearing aids are often Bluetooth-compatible and can be used to stream music, receive phone calls, and so on. They can also be connected to your smartphone to easily control their settings from your phone.
Where to Start
The first step you need to take to purchase hearing aids is to get a free phone consultation from one of Hear.com's professional consultants. The hearing care provider you will talk to will evaluate your situation and make a recommendation for you based on your needs, level of hearing loss, and financial abilities.
The consultation that you receive is only the first step; after the phone call, the consultant will schedule a hearing test for you with the partner provider closest to you. After doing the test and getting your results, Hear.com will order and send hearing aids to the partner provider for your first appointment. The provider then tries the hearing aids for you and makes any necessary adjustments according to your needs.
A great thing about Hear.com is that it provides a 45-day free trial for your hearing aids; you get to try and test the hearing aids and see whether or not they are good for you before making your decision. Hear.com claims a satisfaction rate of 92% for its hearing aids. And if you find that you personally are not satisfied with the devices, Hear.com offers a 100% money-back guarantee during the trial.
During the 45 days, the company provides you with a Hearing Success Program guidebook that you can benefit from to track your progress with the hearing aids you buy. After a month of starting, a hearing coach will look at your guidebook to evaluate it and see your level of adjustment. After that, you will still have 15 days to decide whether you want to keep or return the hearing aids.
Hearing Aids Costs and More
Costs
The cost of hearing aids at Hear.com ranges from $1,599 to $6,499. The total price that you will need to pay varies based on the technology the manufacturer uses in the device, as mentioned in the section above. Prices go as follows:
- Basic technology - Basic or Essential technology hearing aids are between $1,599 and $3,499.
- Midrange technology - Midrange or Advanced technology hearing aids are from $3,499 to $4,999.
- Premium technology - Premium technology hearing aids range between $4,999 and $6,499.
Financing options
If your health insurance does not cover hearing aids, you can resort to financing. Hear.com offers financing through three companies: AllWell, CreditCard, and Wells Fargo.
With Hear.com's financing plan, you can extend the payment for 12, 24, 48, or 60 months with approved credit. All of these options will have an interest, except for the 12-month plan. If you are not approved for any of the previous options, you can still apply for Hear.com's special financing plan which requires a 30% down payment.
Customer Support
Hear.com's customer service is available through email and phone as follows:
- Phone: (786) 520-2456
- Email: [email protected]
The website does not mention anything about the operating hours.
Hear.com has a whole page for resources that could help you understand everything about hearing loss and hearing aids. This page contains many articles about hearing aids and is updated constantly. You can also refer to Hear.com's Frequently Asked Questions page to look for any questions that you might have. If you can't find your question, you can always call or email their customer service agents.
Final Verdict
Customers who have tried Hear.com's services have commented on how positive their experiences have been; customers mentioned that Hear.com's customer service was very helpful. They have also praised how easy the process of choosing and buying hearing aids with Hear.com is.
If you are looking for a good hearing aids company, we strongly recommend Hear.com.