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Heardotcom

heardotcom

Compare between heardotcom and other vendors

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Pros
  • National innovation award winner
  • Smart state-based matching
  • App control
Cons
  • High overall cost
  • Low battery life when fully charged
  • Doesn’t provide service to all states
Summary

Founded in 2012 in Berlin by Dr. Marco Vietor and Paul Crusius under the name Audibene, hear.com expanded to North America in 2015 and now operates from its dual headquarters in Miami and Berlin. As a part of WS Audiology, the company reaches customers in over ten countries and works with more than 2,000 licensed hearing care providers. Their product lineup includes discreet ITE and BTE hearing aids equipped with Bluetooth connectivity, rechargeable batteries, smart sound technology, and moisture-resistant designs rated IP67 or IP68. All models support iOS and Android through a dedicated app, allowing users to adjust settings, switch hearing programs, stream audio, and check battery life directly from their phones. Customer experience is built around convenience and confidence. hear.com offers a 45-day risk-free trial supported by personal coaching through their Hearing Success Program. Users can choose between in-person fittings with local specialists or remote sessions via tele-audiology. Plans are subscription-based, with Mid-Level, Advanced, and Premium models averaging $139, $169, and $199 per month, respectively. These packages include fittings, adjustments, the app, and ongoing support.

Quick Stats
  • FDA Approved : Yes
  • Free Hearing Aid Test : Available
  • Free Trial Period : 45 days
  • Loss and Damage Protection : available
  • Price : $139 to $199/month per pair
  • Warranty Duration : 12–36 months
  • Customer Experience : Good
Selling Points
  • Hearing Success Program with coaching
  • 45-day trial with guided check-in
Device Features
  • App Control Compatibility
  • Bluetooth Connectivity
  • Custom Fitting
  • Directional Microphones
  • Environment Settings
  • Feedback Cancellation
  • Noise Reduction
  • Preset Programs
  • Rechargeable Battery
  • Streaming Capabilities
  • Telecoil Compatibility
  • Voice Prompts
  • Volume Control
Types of Hearing Loss Served
  • Mild Hearing Loss
  • Moderate Hearing Loss
  • Moderately Severe Hearing Loss
  • Profound Hearing Loss
  • Severe Hearing Loss
Customer Support
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Ticketing System
Payment Options
  • Cash
  • Undisclosed
    Check
  • Financing Options Available
  • HSA/FSA Eligible
  • Major Credit Cards
FAQs
How much does hear.com cost?
Do hearing aids from hear.com come with a warranty?
What brand of hearing aid does hear.com use?
What if I don’t live near a clinic?
How does the trial work?