Fidelity Warranty Services: All You Need to Know

Fidelity Warranty Services has been a trusted provider of vehicle protection plans for over 42 years. They offer a variety of plans to suit the diverse needs of their customers. With a network of over 3,800 dealerships nationwide and 6,000 repair shops, they ensure that all covered parts are repaired promptly.

As per their website, in 2019 alone, they paid out $525 million in claims. In 2017, they received accreditation from the Better Business Bureau (BBB) and received an "A" rating. However, it's important to note that over the past three years, they have received 113 complaints, with 45 of them coming this year.
 

Fidelity Warranty Services Coverage

Fidelity Warranty Services offers you five protection plans. Three of those coverages are for vehicles with up to 120,000 miles. Then there is the high-mileage vehicle protection, which covers your vehicle up to 48,000 miles.
 

Fidelity Plans

Three vehicle protection plans are offered: Powertrain, Gold, and Platinum. 

Powertrain: This is the basic plan, and it covers: 

• Engine
• Transmission
• Drive axle

Gold: This is an upgrade to the powertrain plan, and it includes:

• Engine
• Steering
• Brakes
• AC
• Front suspension
• Rear suspension
• Electrical components
• Hybrid, electric components
• Cooling
• Transmission
• Drive axle

Platinum: This is the comprehensive bumper-to-bumper plan; it gives the most coverage, and everything is included except the parts excluded in the contract. Depending on the agreed-upon terms, the excluded parts are:

• Brake drums
• Airbags
• Glass
• Catalytic converter
• Batteries
   

High-Mileage Fidelity Plans

If your vehicle exceeds the 120,000 miles mark, then you can extend the life of your older vehicle by putting it under warranty coverage. 

There are two plans offered: 

Drivetrain Plus: This plan is similar to the Powertrain Vehicle Protection plan, and it covers: 

• Engine
• Transmission
• Drive axle
• Electrical components

Owner Select: While the Owner Select plan is not as comprehensive as the Platinum or Gold plans, but they do offer coverage for all major parts like:

• Steering
• Braking
• AC
• Additional hybrid/electric components
   

Extra benefits

All plans come with:

• 24/7 roadside assistance
• Towing services
• Rental car reimbursement
• Trip interruption reimbursement
• Fluid replacement
• Financing

If you are looking for specialized coverage, then Fidelity Warranty Services offers various plans, including:

• Road Hazard Tire and Wheel
• Total Loss (GAP) waiver
• Car Care Service Plan
• Lease Excess Wear and Tear.
• Theft Deterrent System
   

Fidelity Warranty Services Cost

If you want to get an idea of the price range before talking to a representative, you are out of luck, as they do not offer instant quotes. To receive a quote, you will need to reach out to the dealership you visited. Fidelity does not provide direct quotes or contracts as sold by the dealership.

Depending on your vehicle's mileage, make, model, and coverage, the price will vary. While they don't advertise their prices, customers have reported paying around $2,500 per policy plan.

Their deductibles can be around $0, $50, $100, or $250; the lower the deductible, the more it will cost.
 

Fidelity Warranty Services Customer Support 

Fidelity does not deal with its customers directly, so if you want to receive a quote or have any questions or concerns, you will have to talk to a dealership that deals with Fidelity.

If the dealership you are dealing with is out of business, you can contact Fidelity directly. To reach them, call +1-800-327-5172 during business hours.
 

Conclusion

Fidelity Warranty Services provides vehicle service contracts; they do not deal with customers directly; you must obtain them through one of their 3,800 dealerships across the country. Fidelity vehicle warranties come in two programs: plans for vehicles with under 120,000 miles and plans for high-mileage vehicles.