Quickbase: No-Code Platform & Enterprise-Grade Security

Company Overview

Quickbase is a U.S.-based SaaS provider that specializes in low-code and no-code application development, designed to help organizations build custom software to manage projects, automate workflows, and unify data. Founded in 1999 in Cambridge, Massachusetts, they initially operated under Intuit before being acquired by Welsh, Carson, Anderson & Stowe (WCAS), a private equity firm, in 2016. Their platform is built to serve a wide range of industries, including healthcare, construction, manufacturing, and financial services, with an emphasis on adaptability and scalability for teams of varying sizes. Quickbase supports businesses across North America and other global markets, offering solutions in English while aiming to serve multi-regional enterprises.

At the core of their offering, Quickbase provides a customizable application platform that allows users to build business solutions without heavy reliance on traditional IT development. It is critical to understand that Quickbase is a general-purpose development tool, not a pre-built medical software system. Their features are horizontal and industry-agnostic. They focus on advanced process automation, real-time data visibility, and secure integrations with existing enterprise systems. Their approach enables organizations to create entirely custom workflows and applications, meaning a healthcare practice must build their own solutions from scratch rather than implementing ready-made medical features.

Quickbase has earned recognition as a trusted provider in the low-code platform space. They have appeared on Gartner’s Magic Quadrant for Enterprise Low-Code Application Platforms and have been acknowledged by Forrester for their role in supporting business agility. While they do not currently hold an accredited Better Business Bureau (BBB) profile, they maintain a visible reputation in the industry through partnerships, case studies, and inclusion in various top software lists. Their established track record and continued presence in the market reflect their credibility as a reliable no-code solution provider for custom application development.

Features & Services

• Important note: The following capabilities are not pre-built features. They are examples of what a practice could potentially build themselves using the Quickbase platform, which requires time, expertise, and resources

Clinical and practice management

• Customizable patient tracking: Practices can build applications to monitor patient intake, visits, and follow-ups, ensuring continuity of care
• Appointment and scheduling tools: Workflows support appointment booking, waitlist management, and resource coordination across multiple providers
• Resource and cost allocation: Clinics can track medical equipment, exam rooms, and staff availability, while monitoring utilization and reducing waste

Workflow automation and integrations

• Administrative process automation: Referral handling, billing prep, and insurance verification can be automated to reduce manual effort
• Quickbase Pipelines: A drag-and-drop tool for creating complex workflows, such as automatically sending lab results to providers or escalating compliance checks
• API and connector integrations: Practices can connect Quickbase with systems like insurance billing platforms, QuickBooks, or Brightree for seamless data flow
• Barcode-enabled fulfillment: In organizations that distribute medical supplies, barcode scanning ensures accurate fulfillment and error reduction

Data management and reporting

• Real-time dashboards: Administrators and clinicians gain visibility into patient volumes, compliance status, and financial performance
• Automated reporting: Audit logs, billing summaries, and regulatory compliance reports can be generated instantly, cutting down on paperwork 
• Role-based permissions: Sensitive data is protected by assigning different access levels for providers, administrators, and billing staff

Compliance and security

• HIPAA-compliant infrastructure: Quickbase can be configured to be HIPAA-compliant and will sign a Business Associate Agreement (BAA). However, the responsibility for building a compliant application, with correct access controls, audit trails, and data handling, falls entirely on the customer
• Audit trails and monitoring: All user activity and data changes are logged to support regulatory accountability
• Encryption and governance tools: Features such as encryption at rest and in transit, IP restrictions, multi-factor authentication, and centralized policy enforcement protect sensitive information
• Automated compliance alerts: Practices can set reminders for license renewals, certification deadlines, and upcoming regulatory audits

Specialized healthcare solutions

• Lab information management (LIMS): Quickbase can serve as the foundation for lab workflows, such as through third-party applications like Healthbit’s LabOS, covering client management, document control, and temperature monitoring
• Patient portal support: Clinics can create backend systems to capture and organize patient information for easier access and transparency
• Rapid deployment for emergent needs: Quickbase enables healthcare organizations to build and launch new applications quickly, such as COVID-19 resource distribution apps developed in just days

Human resources and staffing

• Credentialing and onboarding: Staff licensure, training records, and compliance documents can be tracked within Quickbase to simplify HR processes
• Recruitment management: For practices that hire clinicians from different regions, Quickbase can manage complex onboarding workflows, immigration documentation, and placement assignments

Plans & Prices

Quickbase offers their platform through tiered subscription plans, with pricing structured around user counts and annual commitments. Prospective customers can begin with a 30-day free trial that provides full access to their capabilities, giving medical practices the opportunity to test whether the software meets their needs before committing. From there, they promote three primary tiers: Team, Business, and Enterprise.

• Team plan: Around $35 per user per month when billed annually, with a minimum of twenty users. Includes customizable dashboards, workflow automation, integrations, and foundational security controls
• Business plan: About $55 per user per month when billed annually, with a minimum of forty users. Adds single sign-on, sandbox environments, BAA availability, and platform features that support HIPAA and FDA compliance, and governance tools, making it suitable for mid-sized organizations handling PHI
• Enterprise plan: Custom pricing only. Designed for large organizations with complex requirements, offering advanced data encryption, on-premises connectivity, governance APIs, and enhanced scalability

While their base pricing is clearly outlined, there are considerations healthcare providers should keep in mind. Quickbase applies minimum user thresholds that render the platform cost-prohibitive for smaller practices and solo providers. In addition, many enhanced services—such as premium support, consulting, extended audit log retention, or app restore assistance—are sold as add-ons and require custom quotes. This makes their total cost dependent not only on the plan tier but also on the level of support and extra services needed. They promote annual billing on their website, and while monthly billing may be available, the details are not transparent.

Accepted payment methods are not explicitly stated in their public resources, so practices should confirm whether credit cards, ACH transfers, or other forms of payment are accepted. Similarly, cancellation terms and renewal requirements are not detailed online, which means healthcare organizations should carefully review contracts for potential cancellation fees or fine print before signing.

Through broader industry research, it can be inferred that the Team plan is best suited for small businesses or departments, the Business plan fits mid-sized organizations or clinics with compliance obligations, and the Enterprise plan is designed for hospital networks or organizations with large-scale governance needs. Crucially, the cost of the platform is only one part of the investment; practices must also budget for the significant development effort required to build medical applications. In all cases, customers should anticipate upsells for advanced services and verify contract details to avoid unexpected costs.

Advantages

• No-code platform designed for rapid healthcare app development: Quickbase stands out with their Smart Builder tool and drag-and-drop interface that lets technically proficient staff design custom internal healthcare apps in hours instead of weeks. This speed allows clinics to quickly respond to regulatory changes, patient care needs, or workflow bottlenecks without waiting for outside developers, provided they have in-house expertise
• Quickbase Pipelines for secure healthcare integrations: Their Pipelines feature allows practices to connect various systems, like EHRs, billing software, and compliance tools, through visual automation without coding. This streamlines the secure movement of data between platforms, reducing manual errors and ensuring sensitive information flows safely across departments. This is a genuine strength for building custom data connections
• Built-in governance and compliance tools for regulated industries: Unlike many general workflow platforms, Quickbase includes governance features like role-based access, advanced audit logs, and platform features that support HIPAA compliance as part of their higher-tier plans. This provides a strong foundation and the necessary tools for healthcare practices managing PHI to build safeguards themselves to meet strict data privacy requirements
• Enterprise-grade scalability for growing healthcare networks: Quickbase supports multi-location and multi-department structures, giving larger hospital networks the ability to standardize processes while allowing flexibility at the local level. This prevents operational silos and keeps departments connected as they expand
• Rapid deployment for urgent healthcare initiatives: Quickbase has been used to launch mission-critical internal applications in days, such as patient resource tracking during the COVID-19 pandemic. This rapid deployment capability gives healthcare organizations an edge during public health emergencies or sudden changes in patient care demands that require a custom-built solution
• Advanced reporting with real-time dashboards: Their reporting tools allow administrators to build custom dashboards to track patient volumes, compliance activities, and financial performance. These insights help decision-makers spot trends, optimize resources, and ensure that operations remain efficient
• Pre-built healthcare templates to jumpstart development: Quickbase offers industry-specific templates for compliance tracking, staffing, and patient workflows. These provide a foundational framework, giving healthcare practices a head start in development while still allowing full customization to meet unique operational needs
• Secure mobile accessibility for field and remote care teams: With mobile-optimized apps, Quickbase enables healthcare providers to securely access and update application data while conducting home visits or working at off-site clinics. This keeps care teams connected and ensures accurate information is captured at the point of service
• Dedicated ecosystem of learning and collaboration: Beyond traditional support, Quickbase provides certification programs, training libraries, and a general user community. This network allows teams to share best practices, solve problems collaboratively, and continuously optimize their custom Quickbase solutions

Disadvantages

• Not a medical software system: This is the most significant disadvantage. Quickbase lacks every essential feature of an EHR or PM system, including built-in scheduling, billing, e-prescribing, patient portals, and telehealth. It is a development tool, not a healthcare product
• High entry costs with strict minimum user requirements: Quickbase’s plans require a minimum of 20 users for the Team tier and 40 for the Business tier, which makes the platform prohibitively expensive and fundamentally inaccessible for smaller practices or independent clinics. This pricing structure is designed for enterprises, not medical practices, and locks out organizations that only need a handful of users
• Rapid cost escalation as usage grows: As practices add users, apps, or integrations, subscription fees can increase quickly. Essential features such as BAA availability and the advanced security controls required for HIPAA compliance are locked behind higher-tier plans, making budgeting difficult for growing organizations
• Mobile performance challenges for field teams: Some customers report issues with Quickbase’s mobile functionality, such as frequent login prompts and difficulties uploading data or images. These disruptions can affect healthcare staff who rely on mobile devices to access patient information in real time during home visits or off-site care
• Limited ready-made healthcare solutions: Limited ready-made healthcare solutions: Quickbase provides a flexible foundation rather than fully built medical workflows. Practices must spend extra time and money building every essential tool, like patient intake forms, scheduling systems, and lab management processes, from scratch before the platform is ready for daily use

Customer Experience

Across major review platforms, Quickbase receives generally favorable feedback. On SoftwareAdvice, they hold a 4.4 out of 5 rating from 323 reviews, with secondary scores for ease of use, support, value, and functionality also above 4.0, which signals steady satisfaction across core areas. On G2, they are rated 4.4 out of 5 based on 1,243 reviews, indicating consistent approval from a large reviewer base. On Capterra, they likewise show 4.4 out of 5 with 323 reviews, reflecting alignment in sentiment across sites. It is important to note that these high scores reflect satisfaction with Quickbase as a custom application development platform, not as a pre-built medical solution. The reviewer base is largely from construction, manufacturing, and general business sectors, not healthcare. 

Positive feedback

Customers often praise Quickbase for the ease with which they can create custom applications without relying heavily on IT departments. They value the flexibility of the platform, especially the ability to configure workflows, tables, and reporting tools to fit unique organizational needs. Many customers note that Quickbase helps consolidate tasks, approvals, and documentation into one place, leading to more efficient day-to-day operations. Another common highlight is the quality of support from Quickbase staff, who are described as responsive and helpful during setup and integration, which improves the overall onboarding experience. This feedback universally centers on their core function as a builder tool.

Critical feedback

Common criticisms are more specific than general usability complaints. A recurring theme is cost escalation as user counts grow, which can pressure budgets for smaller teams and expanding organizations. Some reviewers report a learning curve and configuration complexity, especially when setting up data relationships, managing groups and permissions, or relying on third-party tools, which can slow early adoption. Others mention performance or functional limits at scale and reporting gaps, including slowdowns with large datasets and requests for more robust native reporting and dashboard options. A smaller but notable set of reviews cites mobile usability and session issues like repeated logins or friction when capturing photos in the field, which can affect teams that work primarily on devices rather than desktops. For a healthcare practice, these technical complexities represent a significant barrier to creating a stable, clinical-grade system.

How the company responds to feedback

Quickbase representatives appear to engage directly with reviewers on platforms like G2 by acknowledging concerns and noting areas under active improvement, such as user interface refinements and mobile issues. They are not BBB accredited, however, they hold an A- rating. This pattern of public replies indicates they monitor feedback channels and provide clarifications or next steps where appropriate. Their responsiveness is geared towards platform development issues, not healthcare-specific workflow challenges.

Customer Support

Quickbase provides several support options to ensure that customers can resolve platform issues and maximize the value of their development platform. They offer tiered support plans, with standard access including a web-based ticketing system and knowledge resources, while higher-level plans provide faster response times and more direct assistance. Customers can reach Quickbase through their support portal, which offers case submission and status tracking. While direct phone or live chat numbers are not published openly, these options are available to customers depending on their support package. It is critical to note that this support is for the Quickbase platform itself, not for designing or troubleshooting clinical workflows or medical data management.

In addition to reactive support, Quickbase emphasizes proactive learning through an extensive library of documentation, tutorials, and best-practice guides available in their Help Center. They also provide product videos, webinars, and training sessions designed to help users build skills in app development, automation, and governance. For organizations seeking a structured approach, Quickbase offers certification programs and role-specific learning paths, which can be particularly useful for IT administrators or compliance officers managing sensitive data. There is no specialized training or support for healthcare-specific use cases.

Beyond official channels, customers have access to the Quickbase Community, where users exchange knowledge, post questions, and share solutions to common challenges. This community-driven support complements the company’s professional services by giving practices real-world examples of how others are using the platform effectively. This community is general and not specific to healthcare; finding relevant medical use cases may require extensive searching. With this combination of technical assistance, educational resources, and peer collaboration, Quickbase ensures that IT teams and developers can quickly adopt and scale their custom solutions with confidence. 

Conclusion

Quickbase provides a powerful no-code application development platform that enables technically-equipped organizations to build custom software for operations, improve compliance, and adapt to changing needs. They are not a pre-built EHR or medical practice management system. With features like Quickbase Pipelines, platform features that support HIPAA compliance, and starter templates, they provide the tools for practices to eventually create customized workflows, though this requires heavy technical involvement and development effort. This flexibility benefits large organizations with dedicated IT resources, from large clinics building internal patient tracking tools to large hospital networks managing complex, multi-location operations.

Key strengths include the potential for rapid deployment of mission-critical internal applications, secure mobile access for field teams, and enterprise-level scalability. Their tools for building real-time dashboards and reports also help administrators monitor performance and operations. However, customers must weigh critical drawbacks, such as high entry costs due to strict minimum user requirements that exclude small practices, mobile usability issues, and the absolute necessity for significant customization to build every healthcare-specific tool from the ground up. Costs can also rise quickly as organizations add users or unlock advanced features, not to mention the significant cost of development and consulting.

To determine if Quickbase is the right fit, explore our medical software reviews, use our comparison tool to evaluate top solutions side-by-side, and visit our blog for expert insights. Taking the time to compare platforms will help ensure you choose a solution that balances functionality, cost, and scalability for your practice’s needs.