RingCentral
RingCentral Review: Solutions for All Business Sizes
Pros
Cons
Quick Stats
RingCentral is a business-grade telephone system that can be seamlessly deployed across all devices, including smartphones, tablets, computers, or simply VoIP phones. The service is used by many big companies and corporations, such as Carvana, Columbia University, Renault, SoFi, and Lush, and it's available in more than 110 different countries.
In case you consider having a business phone service, you might want to read through this review, where we'll explain all you need to know about RingCentral, its plans, features, and more.
More About RingCentral Phone Service
RingCentral is one of the best phone services on our list, and that's not only because of the number of good reviews we read from real customers but also because of the feature-packed plans the service offers.
The company serves multiple types of industries, making it a good fit for a wide range of businesses, from startups to small businesses and large enterprises. Phone service solutions presented by RingCentral are protected with seven layers of protection. In addition, they integrate with more than 250 different apps, like Microsoft 365 and Google Workspace, or you can simply build your own app with RingCentral open APIs.
What Industries Does RingCentral Support?
RingCentral is tailored to fit a wide range of industries with pre-built integrations and product enhancements. This section will list out the industries RingCentral serves the best. However, if your business falls under another category, you can reach out to one of the company's agents and discuss the possible solutions:
Financial services
RingCentral offers one secure communication platfrom for multiple financial fields, such as banking, insurance, investment management. RingCentral makes it easy to engage customers wherever they are across digital channels like WhatsApp, Twitter, and Facebook Messenger. Calls can also be routed based on service needs, besides the ability to integrate core banking apps to display customer information.
Healthcare
With RingCentral modern and secure cloud communication platform, companies working in the healthcare field will provide better patient and member experiences, besides bringing down costs. RingCentral has been a good business phone service for many healthcare organizations, such as Welltok, BMJ, AseraCare, and Pacific Dental Services.
Education
RingCentral offers multiple multitudes of communication solutions for the field of education, offering a secure and reliable communication workspace, including virtual classrooms, student club meetings, or alumni gatherings on HD video meetings. You can also keep in touch with students through multiple touchpoints like SMS messages, voice, or email.
Virtual classrooms are fully equipped with the latest technologies, including one-click video and audio on any browser or the RingCentral app. Students won't find it boring or inefficient due to the lack of participating tools. They can easily engage and collaborate with live-in meeting messages and screen sharing. Students won't even miss a lecture with the leading learning management tools, such as Canvas. All your information and conversations are kept protected with seven layers of protection and industry-compliant data centers.
Government
Connect callers with the right person by blending in-bound and out-bound calls using skills-based routing. The system provides real-time analytics to evaluate agents' performance and guide conversations. Managing all digital channels all in one place and reducing administrative burden and cost with an all-in-one communications app.
For governmental institutions, information security can't be compromised under any circumstances, and because RingCentral understands the sensitivity of governmental information and the importance of maintaining communication security, it protects information with government-compliant applications and infrastructure, data residency, and seven layers of comprehensive security.
Retail
RingCentral allows managing conversations and chats with shoppers across all digital channels from one place, and it guarantees that shoppers are always connected with the right department by sharing phone lines across different endpoints.
From a customer's point of view, getting personal care makes the whole experience more valuable and encourages me to get back and enjoy the special attention I get. You can make your customers always feel special with RingCentral. It allows connecting with shoppers anytime, anywhere by phone, customized SMS alert, chat, or even video. You can also create a consistent customer experience with messaging, video meetings, and a business phone.
Legal and accounting services
Impact, Hott Solutions, Envera, Technology One, Canal+, and many others put their trust in RingCentral. It's because of its flexible business phone solutions and customization. If you decide on the service, you can give everyone on the team a secure business number for calls, texts, and faxes. Additionally, you can meet clients on their favorite channels, including team messaging, video meetings, SMS, faxes, or phone calls.
You can also set up an intelligent call routing feature to manage call logs and track performance with real-time analytics. Missed calls and unsolved customers complaints can significantly affect the company's reputation. Still, you can rest assured this won't happen to your business with the built-in team messaging and inbound contact center.
RingCentral Top Features
RingCentral goes the extra mile offering very competitive free features, such as team messaging and video meeting tools, with no restrictions on use or limited features. Other business phone services might provide free video messaging but with very heavy restrictions to encourage customers to opt for the premium service agreement. Here are what you'll get with RingCentral:
- Customizable and scalable options: The service works for various business sizes, and the service can be upgraded as your business grows. The website makes it clear that RingCentral's solutions can be a good fit for almost every industry, making it one of the best business phone services on the market.
- Remote-friendly: Many companies have recently shifted to working remotely, and new technology was brought to the workplace to keep up with the changes. RingCentral provides customers with HD audio and video tools, allowing meetings and conferences to run smoothly.
- Wide range of services: RingCentral offers a decent range of video, messages, and phone plans known as the "RingCentral MVP" option. Cost can be estimated based on the number of users and features. It also lets you try the service for free, which is a greatly helpful option if you're not sure about committing to a premium plan.
RingCentral Plans and Prices
Based on the business needs and the number of users, you can choose from four different plans: Essential, Standard, Premium, and Ultimate. Here's what each solution offers:
Essentials: $19.99 per month, billed annually
This plan is a good fit if users are in the range of 1 and 20. The plan costs as low as $19.99 per month when you go for the annual subscription. Otherwise, the month-to-month subscription costs $29.99. This tier comes with the following features:
- Team messaging
- Unlimited calls within the United States and Canada
- Unlimited business SMS
- Voicemail-to-text
- Document sharing
- High-definition audio quality
- Toll-free and business phone numbers
The Essentials plan is best for smaller businesses with tighter budgets and those and very few service options.
Standard: $27.99 per month, billed annually
The RingCentral Standard plan is available for $27.99 monthly if you choose the annual subscription. However, the discount won't be available for the monthly subscription, which costs $39.99 per month (one user and up to 20 team members). The Standard plan features include:
- Everything in the Essentials plan
- Business phone numbers in more than 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Up to 24-hour meetings
- Video meetings with up to 100 participants
- 24/7 service support
- Quality-of-service reports
- Collaborative software integrations such as Google Workspace, Slack, and Microsoft 365
- High-definition video quality
Standard is likely the best service option for smaller companies due to a deep set of features and integrations that allow for international reach and collaboration at a lower price. It's also the most affordable option to customers with more than 20 users.
Premium: $34.99 per month, billed annually
RingCentral states Premium has the best value, with a monthly subscription that starts at $34.99 per user and for up to 20 users when paid annually. If you choose to pay on a monthly basis, the cost changes to become $54.99 per month. Premium has all features that come with the Essentials and Standard plans plus:
- Up to eight-digit extensions, with site codes
- Automatic call recording
- Single sign-on
- Hot desking
- Admin and management for multiple sites
- Advanced call handling
- Video meetings with up to 200 participants
- CRM integrations like Salesforce, Canvas, and Zendesk
- Custom integrations and platforms for developers
The Premium plan will probably work best for midsize businesses with at least 100 users based on service fees and features. This is also the plan you might want to choose if you want to take advantage of any CRM integrations.
Ultimate: $49.99 per month, billed annually
Ultimate offers everything in the previous plans plus unlimited storage, device status reports, and alerts. RingCentral's Ultimate tier starts at low as $49.99 for 20 or fewer members, with a standard month-to-month fee of $59.99.
This tier is the best option for large enterprises and companies that require advanced features to keep track of calls and messages. Furthermore, the unlimited storage feature serves businesses with large data to share on the cloud.
Ease of Use
RingCentral can be set up in a few basic steps; you first select the phone number to use with the account, then set the number of users you want to use the system, and enter your payment details and personal information. The dashboard gives high flexibility to go further with the features.
Final Verdict
From the useful app interface to the flexible payment options the company offers, RingCentral is one of the top business phone services out there. It provides all you need to protect, manage, and boost your business. The professional performance of the phone system helps drive more customers and allows much room for brand recognition as well.
FAQs
Cost varies based on the number of users, plan, and subscription. Overall, the cost starts at $19.99 per month for the Essentials plans and goes up to $49.99 for the ultimate plan.
You can add up to unlimited number of users.
Yes, RingCentral solutions are cloud-based.
It serves a wide range of industries, including education, government, retail, healthcare, banking, accounting, and many more.
Team messaging, unlimited calls within the United States and Canada, unlimited business SMS, voicemail-to-text, document sharing, and high-definition audio quality.