RingCentral vs VirtualPBX

RingCentral is an IT services company that offers business telephone systems and other associated products. Founded in 1999 and based in Belmont, California, they provide UCaaS services as RingCentral MVP, with features that include video meetings, virtual faxing, digital conference rooms, and AI-driven contact centers. They offer integrations with over 300 different apps and have an uptime track record of 99.999%. RingCentral complies with GDPR, has several compliance certifications and attestations, and implements technical and organizational measures to protect personal data. RingCentral's CSR program, Ringcentral.org, focuses on diversity, inclusion, non-profit support, employee volunteerism, and charitable giving. It received an AA rating in MSCI's assessment for ESG factors, and has been recognized as a UCaaS market leader in Gartner's report for nine years straight. RingCentral also received the Frost & Sullivan Award in 2019. Accredited by the BBB with an A+ rating, it responds well to criticism despite mixed reviews on support, call quality, and contracts.

VirtualPBX, founded in July 1997 by Stephen Lange and located in San Francisco, has been at the forefront of VoIP technology for more than 20 years. Initially focused on nutritional suggestions via dial-pad options, the firm swiftly shifted to advanced telephone solutions over the internet, removing the need for expensive physical PBX equipment. VirtualPBX provides many features for small and medium-sized businesses, including auto attendant, call forwarding, video conferencing, and business SMS. With great customer service, VirtualPBX offers scalable and adaptable solutions that adapt to changing demands, guaranteeing effective communication and increased productivity. Their dedication to service excellence, integrity, and exceptional customer care has gained them national acclaim and multiple accolades, establishing them as a reliable partner for modern companies seeking premium communication solutions.