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Zoom Phone: Zoom's Cloud-Based VoIP System Review

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Zoom Phone: Zoom's Cloud-Based VoIP System ReviewZoom Phone: Zoom's Cloud-Based VoIP System Review

Zoom Phone is a cloud-based VoIP phone system for businesses of all sizes. It offers global phone coverage, secure communications, and a trusted architecture to provide you with the best cloud VoIP phone system. Continue reading our full Zoom Phone review to know everything it has to offer.

Pros

Advanced call features
Feature customizations in Admin Portal
Pay As You Go subscription available

Cons

Pricier than its competitors
No free trial or free version
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Quick Stats

Free Desktop App
Not Available
Free Video Conferencing
Not Available
Pricing
$120/user/year
Supported Operating Systems
Windows, MacOS, iOS, and Android
Supports Bluetooth Headsets
Yes
Web-Browser Compatible
Not Available

About Zoom

Zoom is a video communications company that offers the most frictionless video communications platform, Zoom. Zoom has become immensely popular among most if not all industries since the pandemic as it facilitates remote work brilliantly with audio calls and video conferences.

Zoom Phone is Zoom's purpose-built VoIP business phone system. It is designed to provide businesses with all the basic and advanced features they need. Zoom holds global, regional, and industry-specific compliance standards for privacy and security, making it a great, if not the best, option for businesses to utilize across any industry.
 

Zoom Phone Features

Mobile and Desktop App

Zoom Phone offers a unified platform for video, Phone, meetings, and chat on the most popular operating systems like Windows, macOS, Apple iOS, and Android.
 

Desk Phone Support

Zoom Phone supports a variety of desk phones from leading manufacturers. It also offers you Zoom Phone Hardware as a Service, where you can rent desk phone devices for low monthly payments.

Call Transfer

You get to easily transfer and route calls to the right person anytime.
 

Call Forwarding

Call forwarding allows you to easily manage personal call handling rules to redirect calls to internal users and external phone numbers.
 

Voicemail

In case you are out of the office or busy with another call, your caller can leave you a voice message that you can listen to or read with voicemail transcription on any device.
 

Call Recording

Zoom Phone provides you with on-demand and full-time call recording, transcriptions, and playback to easily archive and retrieve phone conversations.
 

Salesforce Integration

Zoom Phone natively integrates with Salesforce CRM to provide you with enhanced productivity with click-to-dial screen pops and automated call activity logging.

Call Blocking

You can easily block unwanted calls by adding numbers to the call black lists.
 

Call Delegation

The call delegation feature allows you to assign administrative assistants the privilege and ability to make and receive calls on behalf of executives.
 

Elevate to Meeting

This feature allows you to easily elevate a phone call into a Zoom meeting without requiring participants to join manually.
 

Listen (Monitor)

You can allow assistants to silently listen to and monitor a call.
 

Whisper

The whisper feature allows you to speak privately to the user that is silently monitoring a call.
 

Barge

The silent listener can easily join a call and carry on the conversation.
 

Call Park

Call Park allows you to place a call in park and retrieve it from another Zoom Phone endpoint.
 

Presence

Presence allows you to check your contact's availability status before calling or transferring a call to them.
 

Business App Integrations

Zoom Phone integrates with a ton of business applications to provide a more connected business ecosystem. Such app integrations include:

  • Slack
  • Microsoft Teams
  • Google Workspace
  • Salesforce
  • Hubspot
  • And much more
     

Zoom Phone Administration Features

Zoom Phone offers a powerful administrative portal that allows you to provision, manage, and monitor your cloud phone system from anywhere. Its top features and benefits include the following:

Calling Plans

You can mix and match as many metered calling plans as you need.
 

Bring Your Own Carrier

You can redirect any existing voice circuits and trunks you have installed into the Zoom Phone cloud PBX service.
 

Phone Number Porting

You can migrate new or existing phone numbers that you have to Zoom Phone.
 

Device Management

The Zoom Admin portal allows you to assign, provision, and manage standard desk phone services.
 

Global Call Routing

You can set up and manage business hours and hours call routing.
 

Auto Attendants

Zoom Phone allows you to define unlimited multi-level auto attendants that can efficiently route calls to queues, extensions, and voicemail.
 

Call Queues

You can define automatic call distribution and queue overflow rules.
 

Contact Center Integration

You can choose to integrate the contact center application of your choices, such as Five9 and Twilio Flex.
 

Music on Hold

The admin portal also allows you to customize the listening experience for your callers as they wait on a call.
 

Call Logs

Call logs allow you to track your inbound and outbound calls. You can view the caller's name, number, and call duration with timestamps.
 

Quality Dashboards

Quality dashboards allow you to monitor, troubleshoot, and diagnose any Zoom Phone call quality or network issue.
 

Emergency Calling

Emergency calling allows you to set enhanced emergency calling location addresses and define call intercept and redirect rules.
 

Single Sign-On

Single sign-on provides you with easy and secure login to your Zoom Phone admin account.
 

Call Handling Panel

The call handling panel allows your front office and help desk staff to handle call volume with a rich contact presence directory for fast transfers.
 

Analytics and Reporting

Zoom Phone's admin portal provides you with wallboards and real-time and historical reports that provide you with data-driven insights.
 

Zoom Phone Plans & Prices

Zoom offers three plans for its Zoom Phone VoIP phone system:

US & Canada Metered (Pay As You Go): $120/year/user

This plan provides you with:

  • US & Canada Number
  • Domestic SMS & MMSHelp Tooltip icon
  • Extension to extension and outbound calling. All outbound minutes will be metered.
  • Make & receive calls from multiple devices and/or apps
  • Advanced phone features
     

US & Canada Unlimited (Unlimited Regional Calling): $180/year/user

This plan provides you with:

  • US & Canada Number
  • Domestic SMS & MMSHelp Tooltip icon
  • Unlimited calling within US and Canada
  • Advanced phone features
  • Make & receive calls from multiple devices and/or apps
  • Optional add-on: unlimited calling to 18 countries/territory
     

Pro Global Select (Choose from 40+ Countries and Territories)

This plan provides you with:

  • Direct dial number 
  • Unlimited domestic calling in one of the 40+ countries and territory
  • Advanced phone features
  • Make & receive calls from multiple devices and/or apps
  • Optional add-on: unlimited calling to 18 countries/territory
     

Zoom Phone Optional Add-on Plans

Toll-Free Numbers: starting at $60 per year

Additional Phone Numbers: starting at $60 per year

International Calling Add-On: starting at $120 per year

Hardware as a Service: starting at $5.99 per month per device

Zoom Phone Power Pack: $300 per year per user

Premier Developer Support: Quote-based
 

Customer Support

You can reach Zoom's sales team by live chat from its website or by submitting a form on its Contact Sales page with your business information. You can also request a demo of the Zoom Phone VoIP phone system to see it in action before committing to a subscription plan.
 

Final Thoughts

Zoom is a worldwide trusted video communications platform that changed the world during the pandemic and facilitated remote work, audio, and video conferences. The company now has over 2 million users. Its business VoIP phone system, Zoom Phone, offers advanced call features for any business size with its great scalability.

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FAQs
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