Zoom Phone: Zoom's Cloud-Based VoIP System Review
Zoom Phone: Zoom's Cloud-Based VoIP System Review

pros
cons
Quick Stats
Zoom Phone is a cloud-based VoIP phone system for businesses of all sizes. It offers global phone coverage, secure communications, and a trusted architecture to provide you with the best cloud VoIP phone system. Continue reading our full Zoom Phone review to know everything it has to offer.
About Zoom
Zoom is a video communications company that offers the most frictionless video communications platform, Zoom. Zoom has become immensely popular among most if not all industries since the pandemic as it facilitates remote work brilliantly with audio calls and video conferences.
Zoom Phone is Zoom's purpose-built VoIP business phone system. It is designed to provide businesses with all the basic and advanced features they need. Zoom holds global, regional, and industry-specific compliance standards for privacy and security, making it a great, if not the best, option for businesses to utilize across any industry.
Zoom Phone Features
Mobile and Desktop App
Zoom Phone offers a unified platform for video, Phone, meetings, and chat on the most popular operating systems like Windows, macOS, Apple iOS, and Android.
Desk Phone Support
Zoom Phone supports a variety of desk phones from leading manufacturers. It also offers you Zoom Phone Hardware as a Service, where you can rent desk phone devices for low monthly payments.
Call Transfer
You get to easily transfer and route calls to the right person anytime.
Call Forwarding
Call forwarding allows you to easily manage personal call handling rules to redirect calls to internal users and external phone numbers.
Voicemail
In case you are out of the office or busy with another call, your caller can leave you a voice message that you can listen to or read with voicemail transcription on any device.
Call Recording
Zoom Phone provides you with on-demand and full-time call recording, transcriptions, and playback to easily archive and retrieve phone conversations.
Salesforce Integration
Zoom Phone natively integrates with Salesforce CRM to provide you with enhanced productivity with click-to-dial screen pops and automated call activity logging.
Call Blocking
You can easily block unwanted calls by adding numbers to the call black lists.
Call Delegation
The call delegation feature allows you to assign administrative assistants the privilege and ability to make and receive calls on behalf of executives.
Elevate to Meeting
This feature allows you to easily elevate a phone call into a Zoom meeting without requiring participants to join manually.
Listen (Monitor)
You can allow assistants to silently listen to and monitor a call.
Whisper
The whisper feature allows you to speak privately to the user that is silently monitoring a call.
Barge
The silent listener can easily join a call and carry on the conversation.
Call Park
Call Park allows you to place a call in park and retrieve it from another Zoom Phone endpoint.
Presence
Presence allows you to check your contact's availability status before calling or transferring a call to them.
Business App Integrations
Zoom Phone integrates with a ton of business applications to provide a more connected business ecosystem. Such app integrations include:
- Slack
- Microsoft Teams
- Google Workspace
- Salesforce
- Hubspot
- And much more
Zoom Phone Administration Features
Zoom Phone offers a powerful administrative portal that allows you to provision, manage, and monitor your cloud phone system from anywhere. Its top features and benefits include the following:
Calling Plans
You can mix and match as many metered calling plans as you need.
Bring Your Own Carrier
You can redirect any existing voice circuits and trunks you have installed into the Zoom Phone cloud PBX service.
Phone Number Porting
You can migrate new or existing phone numbers that you have to Zoom Phone.
Device Management
The Zoom Admin portal allows you to assign, provision, and manage standard desk phone services.
Global Call Routing
You can set up and manage business hours and hours call routing.
Auto Attendants
Zoom Phone allows you to define unlimited multi-level auto attendants that can efficiently route calls to queues, extensions, and voicemail.
Call Queues
You can define automatic call distribution and queue overflow rules.
Contact Center Integration
You can choose to integrate the contact center application of your choices, such as Five9 and Twilio Flex.
Music on Hold
The admin portal also allows you to customize the listening experience for your callers as they wait on a call.
Call Logs
Call logs allow you to track your inbound and outbound calls. You can view the caller's name, number, and call duration with timestamps.
Quality Dashboards
Quality dashboards allow you to monitor, troubleshoot, and diagnose any Zoom Phone call quality or network issue.
Emergency Calling
Emergency calling allows you to set enhanced emergency calling location addresses and define call intercept and redirect rules.
Single Sign-On
Single sign-on provides you with easy and secure login to your Zoom Phone admin account.
Call Handling Panel
The call handling panel allows your front office and help desk staff to handle call volume with a rich contact presence directory for fast transfers.
Analytics and Reporting
Zoom Phone's admin portal provides you with wallboards and real-time and historical reports that provide you with data-driven insights.
Zoom Phone Plans & Prices
Zoom offers three plans for its Zoom Phone VoIP phone system:
US & Canada Metered (Pay As You Go): $120/year/user
This plan provides you with:
- US & Canada Number
- Domestic SMS & MMSHelp Tooltip icon
- Extension to extension and outbound calling. All outbound minutes will be metered.
- Make & receive calls from multiple devices and/or apps
- Advanced phone features
US & Canada Unlimited (Unlimited Regional Calling): $180/year/user
This plan provides you with:
- US & Canada Number
- Domestic SMS & MMSHelp Tooltip icon
- Unlimited calling within US and Canada
- Advanced phone features
- Make & receive calls from multiple devices and/or apps
- Optional add-on: unlimited calling to 18 countries/territory
Pro Global Select (Choose from 40+ Countries and Territories)
This plan provides you with:
- Direct dial number
- Unlimited domestic calling in one of the 40+ countries and territory
- Advanced phone features
- Make & receive calls from multiple devices and/or apps
- Optional add-on: unlimited calling to 18 countries/territory
Zoom Phone Optional Add-on Plans
Toll-Free Numbers: starting at $60 per year
Additional Phone Numbers: starting at $60 per year
International Calling Add-On: starting at $120 per year
Hardware as a Service: starting at $5.99 per month per device
Zoom Phone Power Pack: $300 per year per user
Premier Developer Support: Quote-based
Customer Support
You can reach Zoom's sales team by live chat from its website or by submitting a form on its Contact Sales page with your business information. You can also request a demo of the Zoom Phone VoIP phone system to see it in action before committing to a subscription plan.
Final Thoughts
Zoom is a worldwide trusted video communications platform that changed the world during the pandemic and facilitated remote work, audio, and video conferences. The company now has over 2 million users. Its business VoIP phone system, Zoom Phone, offers advanced call features for any business size with its great scalability.
FAQs
You can reach Zoom's sales team by live chat from its website or by submitting a form on its Contact Sales page with your business information. You can also request a demo of the Zoom Phone VoIP phone system to see it in action before committing to a subscription plan.
Zoom Phone offers three plans starting at $120/year/user for the Pay As You Go US & Canada metered plan, $180/user/year for the Unlimited US & Canada plan, and finally, $240/user/year for the Pro Global Select Plan.
• Toll-Free Numbers: starting at $60 per year • Additional Phone Numbers: starting at $60 per year • International Calling Add-On: starting at $120 per year • Hardware as a Service: starting at $5.99 per month per device • Zoom Phone Power Pack: $300 per year per user