trusted formCenturyLink vs Zoom Phone | Several.com
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CenturyLink vs Zoom Phone

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Pros
  • Flexible
  • Allows multiple users and devices on one plan
  • Mobile application
  • High-speed fiber connections
Pros
  • Affordable
  • 24/7 customer support
  • Robust addon options
Cons
  • Security concerns
  • Challenges in contacting support
  • May experience outages
Cons
  • Poor customer service
  • Metered calling in their basic plan
  • Privacy concerns
Summary

Headquartered in Los Angeles, CA., CenturyLink is one of the leading telecommunication companies offering affordable internet solutions for upcoming businesses and top-of-the-range landline service. The company has grown through key acquisitions, offering services like traditional landlines, advanced VOIP systems, and unified communications. Their flexible pricing plans with perks like free equipment and installation, comprehensive communication solutions, and a user-friendly mobile app show their commitment to continuous evolution in the fast-paced technological world. However, the company needs to address drawbacks such as security concerns and inconsistent customer services to remain competitive. Despite these challenges, CenturyLink's commitment to providing affordable internet solutions and ability to address customer complaints shows that the company is headed in a good direction.

Summary

Introduced in January 2019 by Zoom Video Communications, Inc., Zoom Phone represents a transformative step in business communication. Founded in San Jose, California, it swiftly gained traction across diverse sectors due to its innovative VoIP service, seamlessly integrating video and audio call capabilities. Its feature-rich platform includes desk phone support, auto attendance, and video conferencing, facilitating efficient collaboration. While encountering occasional customer service challenges, users commend its superior audio and video quality and intuitive interface. Notably, Zoom Phone prioritizes security, employing robust measures such as TLS and 256-bit AES encryption, ensuring the confidentiality of meetings and messages. With a steadfast commitment to overcoming communication hurdles, Zoom Phone emerges as a game-changer, revolutionizing workplace connectivity with cutting-edge technology and fostering genuine business relationships.

Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : True
  • Business Size Supported : Small and medium size
  • Transparent Pricing : True
  • Pricing Model : Per user, per month
  • Customer Experience : Excellent
  • Money-Back Guarantee : True
  • Trustpilot Score : 1.1 out of 5
  • BBB Rating : N/R
Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per user, per month
  • Customer Experience : Good
  • Money-Back Guarantee : True
  • Trustpilot Score : 1.5 out of 5
  • BBB Rating : D-
Selling Points
  • Cheap and reliable high-speed connections through fiber
  • Affordable internet and voice solutions for business
  • Cheaper scalability
Selling Points
  • Robust feature set
  • Independent operation
Services Offered
  • Call Analytics
  • Undisclosed
    Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media

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