Ooma

About Ooma

Ooma is a platform that provides Voice over Internet Protocol, VoIP, services. In addition, they offer unified communication solutions like video conferencing, voice calls, text messages, call center operations, business software applications, and much more, all integrated into one interface. Wi-Fi Business phones, Internet Protocols, and accessories are also available for sale on their website. 

The company is an established brand that was founded by Andrew Frame in 2004, and it is currently headquartered in Sunnyvale, California. Their services are currently available for customers in the United States and Canada.

They offer solutions for all types of businesses, so enterprises, start-ups, small businesses, and solo entrepreneurs can all benefit from their services.

The Better Business Bureau, BBB, accredited the business in 2016 and gave them an "A+" rating. However, they have had 238 customer complaints in the last three years, and this dropped their customer review rating to 1.16 out of 5.
 

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Ooma Plans

The business phone services are: 

Ooma Office

This is the basic plan that fits small businesses that are looking for an affordable yet functioning plan. A quick overview of the solution: 

• Call forwarding
• Call waiting
• Virtual faxes
• Text messages
• Virtual receptionist
• 3-click provisioning
• 24/7 support
• Similar features to Microsoft Teams
• 99.999% uptime with SLA
• Month-to-Month agreement
• 7-digit dialing
• Music on hold
• Call log
• Extension-to-extension
• Forward calls during device outages
• One virtual fax per user
• Intercom
• Multi-device ring
• SMS messaging
• Overhead paging 
   

Ooma Ofice Pro

This is an upgraded version of the Ooma Office plan, and it includes everything in the basic plan plus a few extra features. A quick overview of the solution: 

• Month-to-month agreement
• Video conferencing
• Call recording
• Voicemail transcription
• Caller info match
• Call analytics
• Call through Ooma's desktop app
• 3-click provision
• 24/7 customer support
• 99.999% uptime with SLA
• LTE Primary and Failover connectivity
• Advanced business phone features
• Single or multi-location
   

Ooma Enterprise

This plan requires a contract, and it includes all features from the previous plans. Companies who get this plan get:

• White glove install and training
• International coverage
• SIP trunking
• PRI replacement
• Hybrid deployments
• Easy SaaS integration
• Dedicated customer success tea
• Customizable solution options
• Call parking
• Analytics dashboard
• Call conferencing

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Ooma AirDial

This plan is a combination of phone service, hardware, and a wireless data connection; it turns the connection from a business-critical system to a digital connection. Ooma has not released this plan yet, but it is expected to be on the market by early 2022.

The plan includes: 

• A dedicated wireless network
• Flexible deployment options
• All-inclusive rates
• Back-up battery
• POTS line replacement

Ooma Enterprise Call Center

This is the highest level plan offered by Ooma; it has all the features from Ooma Enterprise, Ooma Office Pro, and Ooma Office. It also comes with: 

• Graphic interactive voice response
• Calculates wait time in queues
• Call builder
• Intelligent routing feature

If you are unsure of which plan fits you best, here is a comparison: 

Ooma Pricing

Ooma's plan prices are relatively low compared to its competitors. Their prices range between $19 to $50, depending on the plan chosen.

Conclusion

Ooma offers Voice over Internet Protocol, VoIP, that is cloud-based to companies of all sizes. Major enterprises and small businesses can benefit from one of their plans. Oom is a great option for small companies because they have an affordable entry-level plan with no contracts. For enterprises, this VoIP company offers UCaaS solutions with various features to keep business running as smoothly as possible.
 

Try Ooma today!