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  • 30-day money-back guarantee for small business plans
  • 24/7 multi-channel customer support
  • All calls are encrypted
  • Low-cost international calling
  • Supports existing lines and hardware
  • No-contract plans
  • Many features reserved for higher plans
  • Toll-free number may incur extra costs
  • Activation fee imposed
  • Desktop app restricted to Pro plans

Ooma is a telecommunications company offering business phone systems and cloud-based communication platforms, based in Sunnyvale, California, and founded in 2004. They provide VoIP services and other features like video conferencing, text messages, and business software applications, all integrated into one interface. Ooma's services are available for customers in the United States, Puerto Rico, Mexico, and Canada. They cater to small businesses, start-ups, large enterprises, and solo entrepreneurs, offering over 50 perks like free toll-free numbers, local phone numbers, and virtual receptionists. Their services are suitable for various industries, including hospitality, healthcare, retail, law firms, non-profits, advertising, and insurance. Ooma uses encryption technology to secure data and communications but does not encrypt stored data. Healthcare users concerned with HIPAA compliance should turn off data storage features or prevent their use. Ooma has won numerous awards for their VoIP and unified communications products, including PCMag's Business Choice Award for ten years. They are not BBB accredited or rated, and receive mixed customer reviews and complaints online. However, they reply quickly and satisfactorily to issues.

Quick Stats
  • Free Desktop App : False
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per user per month
  • Customer Experience : Fair
  • Money-Back Guarantee : True
  • Trustpilot Score : 2.3 out of 5
  • BBB Rating : N/R
Selling Points
  • Supports unlimited lines for your business
  • Seamless communication across multiple devices
  • Customer support is available 24/7
  • Advanced features like virtual receptionists and conference calls
  • Free mobile app to enhance usability across devices
  • Affordable plans for small businesses
  • Government-level call encryption
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Undisclosed
  • Undisclosed
    Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
What do I need for the Ooma system to work?
Is there a maximum amount of minutes per month with Ooma Business Phone solutions?
Does Ooma Business Phone support 911 calls?
Do the people I call need to own an Ooma device for the calls to be free?
Can I use the Ooma business phone system internationally?