Business Phone Systems
Top Business Phone Systems Companies in 2024
Ooma vs Zoom Phone
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- 30-day money-back guarantee for small business plans
- 24/7 multi-channel customer support
- All calls are encrypted
- Low-cost international calling
- Supports existing lines and hardware
- No-contract plans
- Affordable
- 24/7 customer support
- Robust addon options
- Many features reserved for higher plans
- Toll-free number may incur extra costs
- Activation fee imposed
- Desktop app restricted to Pro plans
- Poor customer service
- Metered calling in their basic plan
- Privacy concerns
Ooma is a telecommunications company offering business phone systems and cloud-based communication platforms, based in Sunnyvale, California, and founded in 2004. They provide VoIP services and other features like video conferencing, text messages, and business software applications, all integrated into one interface. Ooma's services are available for customers in the United States, Puerto Rico, Mexico, and Canada. They cater to small businesses, start-ups, large enterprises, and solo entrepreneurs, offering over 50 perks like free toll-free numbers, local phone numbers, and virtual receptionists. Their services are suitable for various industries, including hospitality, healthcare, retail, law firms, non-profits, advertising, and insurance. Ooma uses encryption technology to secure data and communications but does not encrypt stored data. Healthcare users concerned with HIPAA compliance should turn off data storage features or prevent their use. Ooma has won numerous awards for their VoIP and unified communications products, including PCMag's Business Choice Award for ten years. They are not BBB accredited or rated, and receive mixed customer reviews and complaints online. However, they reply quickly and satisfactorily to issues.
Introduced in January 2019 by Zoom Video Communications, Inc., Zoom Phone represents a transformative step in business communication. Founded in San Jose, California, it swiftly gained traction across diverse sectors due to its innovative VoIP service, seamlessly integrating video and audio call capabilities. Its feature-rich platform includes desk phone support, auto attendance, and video conferencing, facilitating efficient collaboration. While encountering occasional customer service challenges, users commend its superior audio and video quality and intuitive interface. Notably, Zoom Phone prioritizes security, employing robust measures such as TLS and 256-bit AES encryption, ensuring the confidentiality of meetings and messages. With a steadfast commitment to overcoming communication hurdles, Zoom Phone emerges as a game-changer, revolutionizing workplace connectivity with cutting-edge technology and fostering genuine business relationships.
- Free Desktop App : False
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : True
- Pricing Model : Per user per month
- Customer Experience : Fair
- Money-Back Guarantee : True
- Trustpilot Score : 2.3 out of 5
- BBB Rating : N/R
- Free Desktop App : True
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : True
- Pricing Model : Per user, per month
- Customer Experience : Good
- Money-Back Guarantee : True
- Trustpilot Score : 1.5 out of 5
- BBB Rating : D-
- Supports unlimited lines for your business
- Seamless communication across multiple devices
- Customer support is available 24/7
- Advanced features like virtual receptionists and conference calls
- Free mobile app to enhance usability across devices
- Affordable plans for small businesses
- Government-level call encryption
- Robust feature set
- Independent operation
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Android
- iOS
- macOS
- Windows
- Android
- iOS
- macOS
- Windows
- Adapters (Analog to VoIP)
- Headsets—Undisclosed
- Intercom & Paging—Undisclosed
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
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