Business Phone Systems
Top Companies in 2024
Grasshopper vs Ooma
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- Informative free trial
- 24/7 unlimited support
- Unlimited minutes
- Integration with Ruby Receptionist
- 30-day money-back guarantee for small business plans
- 24/7 multi-channel customer support
- All calls are encrypted
- Low-cost international calling
- Supports existing lines and hardware
- No-contract plans
- Limited third-party integrations
- Exclusive to small businesses
- No recording or video conferencing tools
- Many features reserved for higher plans
- Toll-free number may incur extra costs
- Activation fee imposed
- Desktop app restricted to Pro plans
headquartered in Boston, MA, Grasshopper has provided VoIP services for small businesses and startups since their inception in 2003. Acquired by GoTo in early 2022, Grasshopper focuses on providing efficient communication solutions. The company has served over 400,000 customers, demonstrating their dedication to specialized VoIP services that help businesses maintain professional and efficient communication. Grasshopper offers a range of features designed to meet the needs of small businesses. These include call forwarding, voicemail transcription, custom greetings, and business texting, all accessible via mobile and desktop applications. The system allows users to manage business communications from anywhere, ensuring that important calls are always answered and messages are promptly addressed. Customer experience is a key focus for Grasshopper. The integration with Ruby Receptionist provides live receptionist services, adding a personal touch to customer interactions and ensuring that all calls are handled professionally. This feature and 24/7 support, helps businesses maintain smooth operations and minimize downtime. Grasshopper offers flexible pricing plans to suit different business needs. The True Solo plan, priced at $14 per month, is ideal for single-person businesses, while the Solo Plus plan, priced at $25 per month, supports unlimited users. The Small Business plan, priced at $55 per month, provides the best flexibility and customization options, making it suitable for growing businesses.
Ooma is a telecommunications company offering business phone systems and cloud-based communication platforms, based in Sunnyvale, California, and founded in 2004. They provide VoIP services and other features like video conferencing, text messages, and business software applications, all integrated into one interface. Ooma's services are available for customers in the United States, Puerto Rico, Mexico, and Canada. They cater to small businesses, start-ups, large enterprises, and solo entrepreneurs, offering over 50 perks like free toll-free numbers, local phone numbers, and virtual receptionists. Their services are suitable for various industries, including hospitality, healthcare, retail, law firms, non-profits, advertising, and insurance. Ooma uses encryption technology to secure data and communications but does not encrypt stored data. Healthcare users concerned with HIPAA compliance should turn off data storage features or prevent their use. Ooma has won numerous awards for their VoIP and unified communications products, including PCMag's Business Choice Award for ten years. They are not BBB accredited or rated, and receive mixed customer reviews and complaints online. However, they reply quickly and satisfactorily to issues.
- Free Desktop App : False
- Free Video Conferencing : False
- Business Size Supported : Small businesses
- Transparent Pricing : True
- Pricing Model : Per user per month
- Customer Experience : Good
- Trustpilot Score : 1.5 out of 5
- BBB Rating : N/R
- Free Desktop App : False
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : True
- Pricing Model : Per user per month
- Customer Experience : Fair
- Money-Back Guarantee : True
- Trustpilot Score : 2.3 out of 5
- BBB Rating : N/R
- Discounts and offers
- User-friendly mobile app
- Most features are included across all plans
- Supports unlimited lines for your business
- Seamless communication across multiple devices
- Customer support is available 24/7
- Advanced features like virtual receptionists and conference calls
- Free mobile app to enhance usability across devices
- Affordable plans for small businesses
- Government-level call encryption
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Android
- iOS
- macOS
- Windows
- Android
- iOS
- macOS
- Windows
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Adapters (Analog to VoIP)
- Headsets—Undisclosed
- Intercom & Paging—Undisclosed
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Demos—Undisclosed
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
Ooma vs. Grasshopper
Ooma and Grasshopper are two prominent business phone service providers that cater to the needs of small businesses and entrepreneurs. Both offer a variety of features designed to enhance business communication, but they differ in several key aspects. This comparison will delve into their service range and customization options, ease of use and integration, security and compliance, and pricing, providing a clear picture of their strengths and differences.
Service range and customization options
Both Ooma and Grasshopper offer a wide range of services tailored to small businesses. They provide essential features like call forwarding, voicemail transcription, and business texting. These services ensure that businesses can maintain professional communication channels without the need for complex traditional phone systems. Custom greetings and multiple business numbers are also standard, allowing businesses to present a polished image to their clients. Both companies offer mobile and desktop applications, making it easy to manage communications on the go.
However, their customization options set them apart. Ooma offers a more extensive range of advanced features, such as call recording, video conferencing, and integration with smart devices. This makes Ooma a more versatile option for businesses that require comprehensive communication tools. In contrast, Grasshopper focuses on simplicity and ease of use, offering fewer advanced features but excelling in core functionalities. Grasshopper's integration with Ruby Receptionist adds a personal touch, providing live receptionist services that can enhance customer interactions.
Ease of use and integration
Ease of use is a crucial factor for any business communication system. Both Ooma and Grasshopper are designed to be user-friendly, with intuitive interfaces that make navigation easy. Their mobile apps allow business owners to manage calls, texts, and voicemails from anywhere, ensuring seamless communication even when on the move. Setting up and configuring these systems is straightforward, with comprehensive guides and customer support available to assist users.
Despite their similarities, Ooma and Grasshopper differ significantly in terms of integration. Ooma offers broader integration capabilities with third-party software, including CRM systems and productivity tools. This makes it easier for businesses to create a cohesive workflow, leveraging various tools to enhance efficiency. Grasshopper, on the other hand, has limited third-party integrations, which can be a drawback for businesses that rely on a variety of software solutions. This limitation makes Grasshopper less suitable for companies seeking extensive automation and integration.
Security and compliance
Ooma has a significant advantage with their advanced security features. Their business plans include Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS), which offer enhanced data protection. This makes Ooma a better option for businesses handling sensitive information requiring stringent security measures. In contrast, Grasshopper does not emphasize data encryption in their offerings, suggesting they may not provide the same level of advanced security. This could be a crucial consideration for businesses with more demanding security needs.
Pricing
Pricing is a critical consideration for small businesses when choosing a communication system. Both Ooma and Grasshopper offer competitive pricing plans tailored to different business needs. Ooma’s basic plan, Ooma Office, starts at $19.95 per user per month and includes essential features. For more advanced needs, Ooma Office Pro is available at $24.95 per user per month, offering additional features like call recording and enhanced video conferencing.
Grasshopper’s pricing plans are straightforward and cater to different business sizes. The Solo plan costs $29 per month and is ideal for single-person businesses, offering one number and three extensions. The Partner plan, priced at $49 per month, provides three numbers and six extensions, suitable for small teams. For larger needs, the Small Business plan costs $89 per month, offering five numbers and unlimited extensions. Grasshopper also offers a 10% discount on annual plans, providing savings for businesses that commit to a longer-term subscription.
Conclusion
In conclusion, both Ooma and Grasshopper provide valuable communication solutions for small businesses. Ooma excels in offering a wide range of advanced features, robust security, and extensive integration options, making it suitable for businesses with complex communication needs. Grasshopper, on the other hand, focuses on simplicity, ease of use, and core functionalities, making them an excellent choice for small businesses and entrepreneurs seeking a straightforward and reliable phone system. The choice between Ooma and Grasshopper ultimately depends on the specific needs and priorities of the business.
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