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Business Phone Systems

Top Business Phone Systems Companies in 2024

Ooma vs RingCentral

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Pros
  • 30-day money-back guarantee for small business plans
  • 24/7 multi-channel customer support
  • All calls are encrypted
  • Low-cost international calling
  • Supports existing lines and hardware
  • No-contract plans
Pros
  • Average uptime of 99.999%
  • Free 14-day trial available for all plans
  • Unified communication through mobile and desktop
  • A complete cloud-based communications system
  • Highly extensive integrations
Cons
  • Many features reserved for higher plans
  • Toll-free number may incur extra costs
  • Activation fee imposed
  • Desktop app restricted to Pro plans
Cons
  • Limited report customization
  • Could be pricey
  • Some features reserved for higher plans
  • No unlimited international calls
Summary

Ooma is a telecommunications company offering business phone systems and cloud-based communication platforms, based in Sunnyvale, California, and founded in 2004. They provide VoIP services and other features like video conferencing, text messages, and business software applications, all integrated into one interface. Ooma's services are available for customers in the United States, Puerto Rico, Mexico, and Canada. They cater to small businesses, start-ups, large enterprises, and solo entrepreneurs, offering over 50 perks like free toll-free numbers, local phone numbers, and virtual receptionists. Their services are suitable for various industries, including hospitality, healthcare, retail, law firms, non-profits, advertising, and insurance. Ooma uses encryption technology to secure data and communications but does not encrypt stored data. Healthcare users concerned with HIPAA compliance should turn off data storage features or prevent their use. Ooma has won numerous awards for their VoIP and unified communications products, including PCMag's Business Choice Award for ten years. They are not BBB accredited or rated, and receive mixed customer reviews and complaints online. However, they reply quickly and satisfactorily to issues.

Summary

RingCentral is an IT services company that offers business telephone systems and other associated products. Founded in 1999 and based in Belmont, California, they provide UCaaS services as RingCentral MVP, with features that include video meetings, virtual faxing, digital conference rooms, and AI-driven contact centers. They offer integrations with over 300 different apps and have an uptime track record of 99.999%. RingCentral complies with GDPR, has several compliance certifications and attestations, and implements technical and organizational measures to protect personal data. RingCentral's CSR program, Ringcentral.org, focuses on diversity, inclusion, non-profit support, employee volunteerism, and charitable giving. It received an AA rating in MSCI's assessment for ESG factors, and has been recognized as a UCaaS market leader in Gartner's report for nine years straight. RingCentral also received the Frost & Sullivan Award in 2019. Accredited by the BBB with an A+ rating, it responds well to criticism despite mixed reviews on support, call quality, and contracts.

Quick Stats
  • Free Desktop App : False
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per user per month
  • Customer Experience : Fair
  • Money-Back Guarantee : True
  • Trustpilot Score : 2.3 out of 5
  • BBB Rating : N/R
Quick Stats
  • Free Desktop App : False
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Pricing Model : Per user per month
  • Customer Experience : Good
  • Trustpilot Score : 2.4 out of 5
  • BBB Rating : A+
Selling Points
  • Supports unlimited lines for your business
  • Seamless communication across multiple devices
  • Customer support is available 24/7
  • Advanced features like virtual receptionists and conference calls
  • Free mobile app to enhance usability across devices
  • Affordable plans for small businesses
  • Government-level call encryption
Selling Points
  • Unlimited calls & conferencing
  • AI-first solutions
  • Free trial, cancel anytime.
  • High uptime of 99.999% by SLA
  • User-friendly interface and simple dashboard
  • A complete cloud-based communications system
  • Special, discounted plans for schools
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Undisclosed
    Headsets
  • Undisclosed
    Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media

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