Business Phone Systems
Top Companies in 2024
RingCentral vs Zoom Phone
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- Average uptime of 99.999%
- Free 14-day trial available for all plans
- Unified communication through mobile and desktop
- A complete cloud-based communications system
- Highly extensive integrations
- Affordable
- 24/7 customer support
- Robust addon options
- Limited report customization
- Could be pricey
- Some features reserved for higher plans
- No unlimited international calls
- Poor customer service
- Metered calling in their basic plan
- Privacy concerns
RingCentral is an IT services company that offers business telephone systems and other associated products. Founded in 1999 and based in Belmont, California, they provide UCaaS services as RingCentral MVP, with features that include video meetings, virtual faxing, digital conference rooms, and AI-driven contact centers. They offer integrations with over 300 different apps and have an uptime track record of 99.999%. RingCentral complies with GDPR, has several compliance certifications and attestations, and implements technical and organizational measures to protect personal data. RingCentral's CSR program, Ringcentral.org, focuses on diversity, inclusion, non-profit support, employee volunteerism, and charitable giving. It received an AA rating in MSCI's assessment for ESG factors, and has been recognized as a UCaaS market leader in Gartner's report for nine years straight. RingCentral also received the Frost & Sullivan Award in 2019. Accredited by the BBB with an A+ rating, it responds well to criticism despite mixed reviews on support, call quality, and contracts.
Introduced in January 2019 by Zoom Video Communications, Inc., Zoom Phone represents a transformative step in business communication. Founded in San Jose, California, it swiftly gained traction across diverse sectors due to its innovative VoIP service, seamlessly integrating video and audio call capabilities. Its feature-rich platform includes desk phone support, auto attendance, and video conferencing, facilitating efficient collaboration. While encountering occasional customer service challenges, users commend its superior audio and video quality and intuitive interface. Notably, Zoom Phone prioritizes security, employing robust measures such as TLS and 256-bit AES encryption, ensuring the confidentiality of meetings and messages. With a steadfast commitment to overcoming communication hurdles, Zoom Phone emerges as a game-changer, revolutionizing workplace connectivity with cutting-edge technology and fostering genuine business relationships.
- Free Desktop App : False
- Free Video Conferencing : False
- Business Size Supported : Any
- Pricing Model : Per user per month
- Customer Experience : Good
- Trustpilot Score : 2.4 out of 5
- BBB Rating : A+
- Free Desktop App : True
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : True
- Pricing Model : Per user, per month
- Customer Experience : Good
- Money-Back Guarantee : True
- Trustpilot Score : 1.5 out of 5
- BBB Rating : D-
- Unlimited calls & conferencing
- AI-first solutions
- Free trial, cancel anytime.
- High uptime of 99.999% by SLA
- User-friendly interface and simple dashboard
- A complete cloud-based communications system
- Special, discounted plans for schools
- Robust feature set
- Independent operation
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Android
- iOS
- macOS
- Windows
- Android
- iOS
- macOS
- Windows
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
Zoom vs. RingCentral
Selecting the right phone system is critical in the evolving business communication landscape. Among the top contenders are Zoom and RingCentral, both offering comprehensive solutions tailored to meet diverse business needs. This comparison explores four key areas: service range and customization options, ease of use and integration, security and compliance, and pricing, providing a thorough understanding of what each platform offers.
Service range and customization options
Zoom and RingCentral provide robust communication services, including video conferencing, messaging, and VoIP phone systems. They cater to businesses of all sizes, offering features like call recording, video meetings, and team messaging. These platforms are designed to be flexible, supporting a range of industries from healthcare to education. Their services are available on multiple devices, ensuring seamless communication across desktops, tablets, and smartphones.
However, there are differences in their customization capabilities. RingCentral stands out with their AI-powered features and extensive integrations, boasting over 300 apps that can be integrated into their system. This allows for a high level of customization, enabling businesses to tailor the platform to their specific needs. While also highly customizable, Zoom focuses more on video conferencing and has fewer integrated apps. Their Zoom app marketplace provides a streamlined experience, especially for businesses heavily reliant on video communications.
Ease of use and integration
Zoom and RingCentral emphasize user-friendly interfaces and ease of integration. They offer intuitive dashboards and straightforward setup processes, making it easy for users to get started and manage their communication needs. Both platforms integrate well with popular productivity tools like Microsoft 365 and Google Workspace, enhancing their functionality and making them valuable assets for business operations.
Where they differ is in the extent and nature of these integrations. RingCentral offers more extensive integration options, particularly for CRM and business-specific applications, making them a better choice for businesses requiring a deeply integrated communication solution. On the other hand, Zoom offers seamless video conferencing integration that is particularly useful for businesses and educational institutions prioritizing video communication. Its focus on enhancing the video meeting experience with features like virtual backgrounds and breakout rooms sets it apart from RingCentral.
Security and compliance
Security and compliance are paramount for Zoom and RingCentral, especially given the increasing concern over data privacy. Both companies adhere to high-security standards, including end-to-end encryption for calls and meetings and compliance with regulations like GDPR. They offer reliable measures to protect user data and ensure secure communication channels.
RingCentral, however, provides a more comprehensive suite of security features. Seven layers of protection shield their solutions, and they process client documents according to instructions under GDPR. They have several compliance certifications, such as C5 and HITRUST CSF, demonstrating a higher commitment to data protection. Their Service Level Agreement (SLA) also guarantees a high uptime, which is critical for businesses that cannot afford downtime. Zoom, while also secure, has faced scrutiny in the past over privacy issues but has made significant improvements to address these concerns, enhancing their security measures to regain user trust.
Pricing
Both Zoom and RingCentral offer tiered pricing plans tailored to various business sizes and needs, with discounts available for annual payments. Zoom's monthly pricing structure begins at $10 per user for the US & Canada Metered Plan. The next tier, the US & Canada Unlimited Plan, is priced at $15 per user per month, followed by the Global Select Plan at $20 per user per month. Similarly, RingCentral provides three primary plans: Core at $30 per user per month, Advanced at $35 per user per month, and Ultra at $45 per user per month. Both companies offer the flexibility to add features and enhance functionality through various add-ons.
While both companies have structured pricing tiers, Zoom's plans generally start at a lower base price, making them a more affordable option for businesses with fewer outbound calling needs. On the other hand, RingCentral offers more comprehensive features within their higher-priced tiers, such as expanded integrations, advanced call monitoring, and greater allotments of toll-free minutes and SMS messages. This makes RingCentral a potentially better option for businesses requiring extensive communication tools and higher customization. At the same time, Zoom's simpler and more cost-effective plans are suitable for businesses prioritizing video conferencing and basic phone services.
Conclusion
Choosing between Zoom and RingCentral depends on a business’s specific communication needs and priorities. Zoom excels in providing a streamlined, user-friendly video conferencing experience at an affordable price, making them ideal for businesses and educational institutions focused on video communication. RingCentral offers a more comprehensive suite of features with extensive customization and integration options, catering to companies that require a robust, all-in-one communication platform. Both platforms are secure and reliable, ensuring effective communication across various industries.
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