Vonage vs Zoom Phone

Founded in 2001 and headquartered in Holmdel, New Jersey, Vonage is a leading provider of cloud communications. Acquired by Ericsson in 2001, the company specializes in unified communications, contact centers, and communications APIs, offering a range of features such as HD video conferencing, advanced call routing, business SMS, and a robust mobile app. Vonage integrates seamlessly with third-party applications like Salesforce and HubSpot, enhancing productivity and streamlining business processes. Despite their higher base plan prices and numerous paid add-ons, Vonage supports over 100,000 businesses worldwide, indicating a generally positive customer experience. Users appreciate the system's reliability, ease of use, and comprehensive feature set, although some have noted issues with customer service and technical support, which operates with limited hours. The company holds over 300 patents and has won multiple industry awards, including the TMC Labs Innovation Award and the INTERNET TELEPHONY Excellence Award, reflecting its commitment to innovation and high standards in the communications industry.
 

Introduced in January 2019 by Zoom Video Communications, Inc., Zoom Phone represents a transformative step in business communication. Founded in San Jose, California, it swiftly gained traction across diverse sectors due to its innovative VoIP service, seamlessly integrating video and audio call capabilities. Its feature-rich platform includes desk phone support, auto attendance, and video conferencing, facilitating efficient collaboration. While encountering occasional customer service challenges, users commend its superior audio and video quality and intuitive interface. Notably, Zoom Phone prioritizes security, employing robust measures such as TLS and 256-bit AES encryption, ensuring the confidentiality of meetings and messages. With a steadfast commitment to overcoming communication hurdles, Zoom Phone emerges as a game-changer, revolutionizing workplace connectivity with cutting-edge technology and fostering genuine business relationships.