Vonage Review: Features, Prices, and Plans!

About Vonage

Vonage is a veteran in this industry; they were one of the first companies to offer Voice over Internet Protocol, VoIP, phone service. It is officially known in the market as Vonage Holding Corp., and they were founded in 2004.

They are headquartered in the United States in Holmdel, New Jersey, but they currently own offices all around the world to widen their reach. The company offers unified communication as a service to small, medium, and large companies.

The company is currently going through major changes as they are being sold to Ericsson, and a deal should be closed by the first half of 2022. 

With Vonage, you'll be able to unify all communication methods and integrate them into a single interface, so employees can have meetings, make and receive phones calls, and much more. In addition, they offer customers three plans with different features.

Not only do they have a business phone system service, but they also offer developers a contact center solution, which they use as an application program interface, API, to customize their company's communication system.
 

What Industries Does Vonage Support?

Transportation and logistics

Vonage APIs help the transportation and logistic companies by improving the customer's experience and making them more sufficient; this can be done through: 

• Automate shipment and delivery notifications

• Easily reach out to customers
• Receive real-time analytics reports
• Report peak times to increase drivers
• Automated response to reschedule deliveries
• Protect both drivers and customers through the two-step authentication
   

Healthcare

You can give patients excellent telehealth services. Many of their products have received HITRUST CSF certification; this is the most common security framework used in the United States. They allow you to secure a safe environment to discuss private information with patients. Vonage was also one of the first companies to get a PCI Service Provider certification.
 

Education

Learning online has become the new norm, which is why companies like Vonage's cloud-based communication has made it easier to convert traditional classrooms into virtual ones. So you can get online tutoring, online classrooms, and much more. The learning platform created by this company is an engaging learning experience filled with text and visual content.
 

Retail and e-commerce 

The retail market is working hard to meet customers' expectations and provide the best service possible. Vonage has created a technology to ease the process, where businesses can communicate and work from any device using voice, SMS, video, chat, and social media.

From a customer's point of view, "Getting personal care makes the whole experience more valuable and encourages me to get back and enjoy the special attention I get." You can make your customers always feel special with RingCentral. It allows connecting with shoppers anytime, anywhere by phone, customized SMS alert, chat, or even video. You can also create a consistent customer experience with messaging, video meetings, and a business phone.

If you contact a Vonage specialist, they will detail all your company's benefits from their services.
 

Vonage Plans

The company offers three plans for all company sizes: 

The basic plan is "Mobile," and it includes:

• Unlimited calls
• Unlimited SMS
• App center
• Unlimited team messaging

The most popular plan is "Premium," and it includes:

• All the features from the Mobile plan
• Unlimited meetings
• Multi-level auto attendant
• CRM integration
• IP desk phone capability

The plan with all the features is "Advanced," and it includes:

• All the features from the Mobile and Premium plans
• Call recordings
• Call group
• Visual voicemail
   

Features

Along with all basic features in the plans, you also get:

• Virtual mailbox
• Virtual receptionist
• Single-sign-on
• User portal
• Smart numbers
• Music on hold
• Set caller ID
• App center
• Admin portal
• Call blocking
• Click-to-dial
• Directory assistant
• Call park
• Call queue
• Call logs
• AI virtual assistant 
• Paperless fax
• Voicemail to email
   

Vonage Costs

Conclusion

Vonage offers a business phone system for different sized companies; it caters to companies with 1 to 1000 employees. The best thing about this company is the extensive features they offer their customers; apart from the basic features, all other VoIP companies offer unique benefits that help businesses become sufficient. 

The healthcare, legal, retail, finance, e-commerce, education, and transportation industries can all become