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Founded in 2001 and headquartered in Holmdel, New Jersey, Vonage is a leading provider of cloud communications. Acquired by Ericsson in 2001, the company specializes in unified communications, contact centers, and communications APIs, offering a range of features such as HD video conferencing, advanced call routing, business SMS, and a robust mobile app. Vonage integrates seamlessly with third-party applications like Salesforce and HubSpot, enhancing productivity and streamlining business processes. Despite their higher base plan prices and numerous paid add-ons, Vonage supports over 100,000 businesses worldwide, indicating a generally positive customer experience. Users appreciate the system's reliability, ease of use, and comprehensive feature set, although some have noted issues with customer service and technical support, which operates with limited hours. The company holds over 300 patents and has won multiple industry awards, including the TMC Labs Innovation Award and the INTERNET TELEPHONY Excellence Award, reflecting its commitment to innovation and high standards in the communications industry.