GoTo Connect vs Vonage

Founded in 2003 and headquartered in Boston, MA, GoTo Connect is a prominent VoIP system provider offering secure and flexible business communication solutions. Their key features include custom call flows with a visual drag-and-drop editor, CRM integrations and auto attendants that allow for seamless communication mode switching. GoTo Connect emphasizes superior customer experience through features like auto attendants and virtual receptionists for efficient call routing, mobile applications for remote communication, and robust training methods to ensure users can maximize the platform’s capabilities. Security and compliance are prioritized with enterprise-grade encryption and adherence to standards such as SOC 2 Type II and GDPR, ensuring user data is well-protected. The company also offers a demo and a free 14-day trial to allow potential customers to explore the platform's functionalities risk-free. Overall, GoTo Connect's comprehensive and secure communication solutions make it ideal for modern businesses seeking to enhance productivity and streamline their operations.

Founded in 2001 and headquartered in Holmdel, New Jersey, Vonage is a leading provider of cloud communications. Acquired by Ericsson in 2001, the company specializes in unified communications, contact centers, and communications APIs, offering a range of features such as HD video conferencing, advanced call routing, business SMS, and a robust mobile app. Vonage integrates seamlessly with third-party applications like Salesforce and HubSpot, enhancing productivity and streamlining business processes. Despite their higher base plan prices and numerous paid add-ons, Vonage supports over 100,000 businesses worldwide, indicating a generally positive customer experience. Users appreciate the system's reliability, ease of use, and comprehensive feature set, although some have noted issues with customer service and technical support, which operates with limited hours. The company holds over 300 patents and has won multiple industry awards, including the TMC Labs Innovation Award and the INTERNET TELEPHONY Excellence Award, reflecting its commitment to innovation and high standards in the communications industry.